Gandhi Nagar Tamil Nadu Customer service representative Jobs – 96 Open Jobs Today

Financial Services Digital Customer Experience Strategy Leader - India
Capgemini —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Salesforce
- Health insurance
- Paid time off
Quick apply
Customer Service Assistant
MED PLUS PHARMACY —Kundrathur, Chennai, Tamil Nadu
- ₹18,000.00 - ₹25,585.95 a month
- Full-time
- Microsoft Word
- 12th Pass
- Bachelor's degree
- Health insurance
Quick apply
2d
Customer Support Representative
Integrated Assessment Services Pvt Ltd —Thirumangalam, Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Office
- In-person
Quick apply
14d
Customer support associate
Update Interior —Chennai, Tamil Nadu
- ₹23,400 - ₹37,600 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
Customer Service Executive - Network Operations & Support
Tata Communications —Chennai, Tamil Nadu
- Full-time
- English
- Computer networking
3d
Customer Support Representative
Chenaiproperties.com —Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
8d
Air Logistics Customer Care Specialist
Kuehne+Nagel —Chennai, Tamil Nadu
- Business development
- Communication skills
14d
Customer Support Associate
shivathattex —Chennai, Tamil Nadu
- ₹10,522.81 - ₹34,517.72 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Professional- Customer Care- Release- GBSI
CMA CGM —Chennai, Tamil Nadu
- Microsoft Office
- Bachelor's degree
- Typing
Call Centre Agent
Genius Attestation Services & IT Solution Pvt. Ltd. —Chennai, Tamil Nadu
- ₹15,000 - ₹17,000 a month
- Full-time
- English
- Microsoft Office
- Business development
- Cell phone reimbursement
Quick apply
Pre Sales/ Customer service/Sales Internship
JSRY Properties (OPC) Private Limited —Selaiyur, Chennai, Tamil Nadu
- ₹25,000 - ₹40,000 a month
- Call employer
- Microsoft Excel
- Sales
- No experience needed
Quick apply
6d
Professional- Customer Care-Bookings- GBSI
CMA CGM —Chennai, Tamil Nadu
- Customer service
- Microsoft Office
- Typing
Customer Service - Digital Sales - Housing - Product - Chennai - Centennial Square - CRE
Tata Capital —Chennai, Tamil Nadu
- Master's degree
- Bachelor's degree
- Communication skills
Customer Care Agent
Harith Tharang —Chennai, Tamil Nadu
- ₹18,000 - ₹28,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Customer Associate
Flender drives pvt Ltd —Chennai, Tamil Nadu
- ₹18,005.23 - ₹28,005.18 a month
- Full-time
- Customer service
- English
- 12th Pass
- Commuter assistance
- Cell phone reimbursement
Quick apply
Associate Customer Service Rep
Revvity —Chennai, Tamil Nadu
- B.Sc
- Master's degree
- Bachelor's degree
Cashier/Customer Service Representative
Vaibhavam Pure Veg Restaurant —Chengalpattu, Chennai, Tamil Nadu
- ₹15,000 - ₹18,000 a month
- Weekend availability
- Customer service
- Cashiering
- Computer skills
- Food provided
Quick apply
9d
Customer Account Representative
Shopping zone india tv pvt ltd —Chennai, Tamil Nadu
- ₹19,977.99 - ₹36,632.35 a month
- Full-time
- Customer service
- English
- 12th Pass
- Flexible schedule
- Paid sick time
Quick apply
Client Service Representative
Family Health Plan —Chennai, Tamil Nadu
- ₹16,000 - ₹22,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
Customer Support Associate
Resource Search consultancy —Chennai, Tamil Nadu
- ₹13,000 - ₹20,000 a month
- Full-time
- Customer service
- English
- Data entry
- Health insurance
- Life insurance
Quick apply
14d

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Financial Services Digital Customer Experience Strategy Leader - India

Capgemini -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time

Benefits

Health insurance
Paid time off

Qualifications

Pegasystems
Cloud architecture
Computer Science
Customer service
Salesforce
Information Systems
Microsoft Dynamics 365
Finance
Master's degree
Bachelor's degree
Marketing automation
Adobe Marketing
Financial services
Business Administration
AI
MBA
Leadership
Banking

Full job description

Join Capgemini as a Financial Services Digital Customer Experience Strategy Leader, where you will spearhead the transformation of the customer experience for leading financial institutions. You will be responsible for devising and executing innovative digital strategies that enhance customer engagement and satisfaction across multiple channels. Collaborating with cross-functional teams, you will leverage cutting-edge technologies and industry insights to deliver seamless, personalized customer journeys that drive business growth and loyalty.

This role leads North America Financial Services’ Digital Customer Experience (DCX) technology strategy and major transformation deals. The leader owns large pursuit strategy end-to-end—shaping solutions, developing value narratives, estimating, differentiating competitively, and guiding cross-functional teams—while engaging C-suite stakeholders to deliver outcomes in growth, experience, and efficiency. Responsibilities include defining CX vision and maturity, designing journey transformations and operating models, and translating pain points into multi-year roadmaps. The role also sets enterprise CX technology strategy across CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations, ensuring scalable architectures and ROI. Finally, it drives thought leadership and partner ecosystem initiatives with key platforms and fintech/AI partners.

Key Responsibilities:

1. Lead All Large Digital Customer Experience Deals

Serve as the executive deal lead for all large and strategic CX transformation pursuits across North America.
Own deal strategy, encompassing shaping, solutioning, storytelling, value articulation, estimation, and competitive differentiation.
Lead cross-functional pursuit teams (strategy, architecture, delivery, pricing, industry, partner ecosystem) to craft compelling proposals.
Engage directly with C-suite stakeholders to define outcomes tied to revenue growth, customer experience improvement, and operational efficiency.
Act as the primary executive representative and brand ambassador for all major DCX transformations.

2. Customer Experience Strategy and Consulting

Lead CX visioning, maturity assessments, journey transformation strategies, and future state operating model design.
Advise financial services leaders on unifying sales, service, marketing, and operations with modern digital, cloud, data, and AI platforms.
Translate customer pain points into multi-year, multi-platform transformation roadmaps.

3. Enterprise CX Technology Strategy

Define and articulate the overarching technology strategy for digital CX initiatives within the financial services industry, aligning with business objectives and customer-centric goals.
Develop enterprise technology solution strategies for CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations.
Work closely with solution architects to ensure that technology solutions across various stacks are cohesive, scalable, and effectively address customer needs and business requirements.
Guide clients on platform selection, modernization, integration, and maximizing ROI.

4. Customer-centric program planning

Focus intensely on customer goals, developing comprehensive program plans that drive measurable outcomes and enhance the overall customer experience.
Build program plans, value frameworks, governance structures, and executive reporting models for large-scale CX transformations.

5. Market and Thought Leadership

Create compelling thought leadership on the future of CX, AI-driven servicing, personalized banking, and connected customer journeys.
Present at industry forums and executive briefings, shaping brand perception in the market.
Develop frameworks, accelerators, and methodologies that differentiate our CX practice.

6. Partner Ecosystem Leadership

Leverage strategic relationships with Salesforce, Microsoft, Adobe, Pega, and key fintech/AI partners.
Shape co-innovation initiatives and joint go-to-market (GTM) strategies.
Stay ahead of platform roadmaps, competitive dynamics, and new capabilities.

Requirements

Required Qualifications:

Education

Bachelor’s degree (required): Computer Science, Information Systems, Engineering, Business, Finance, Marketing, or a related field.

Master’s degree (strongly preferred): MBA (strategy/finance/marketing), MS in Information Systems / Computer Science / Data & Analytics, or similar.
Executive education (nice to have): Customer Experience leadership, digital transformation, or financial services leadership programs.
Strong plus though not required: platform certifications aligned to the ecosystems referenced in the role, e.g., Salesforce, Microsoft Dynamics 365, Adobe Experience Cloud, and Pega (architecture/solution consultant tracks).

Experience

20+ years leading digital transformation programs in CX, CRM, customer service, marketing, or customer operations.
Proven track record leading large, multi-million-dollar technology-enabled CX deals from qualification through close.
Deep familiarity with enterprise CX stacks including Salesforce, Microsoft Dynamics 365, Adobe Experience Cloud, and Pega.
Extensive financial services industry expertise (banking, wealth management, insurance, payments, cards, capital markets).

Strategic Leadership Skills

Executive-level presence and consultative influence.
Ability to build and defend multi-year CX transformation strategies and business cases.
Skill in leading cross-functional teams across strategy, technology, delivery, and partner organizations.

Technical and Domain Skills

Strong understanding of:
- CRM and sales transformation
- Contact center modernization
- Marketing automation
- Customer data platforms (CDPs), analytics, and AI
- Workflow automation and customer operations
- Knowledge of regulatory and customer lifecycle complexities specific to financial services.

Preferred Qualifications:

Experience in top-tier consulting or system integration firms.
Strong understanding of AI/ML, Generative AI (GenAI), and automation applied to customer experience.

Benefits

This position comes with competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Home Office model
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally known group
Private Health Insurance
Retirement Benefits
Paid Time Off
Training & Development
- Note: Benefits differ based on employee level

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2024.

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Refine Your Search

customer service representative jobs in gandhi nagar tamil nadu

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