Mumbai Maharashtra Customer service in airline Jobs – 146 Open Jobs Today

Customer Service Executive — Freight Forwarding Operations
Kollyns Services Pvt. Ltd. —Andheri, Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
11d
Training and Development Manager
Tripjack —Lower Parel, Mumbai, Maharashtra
- Full-time
- Bachelor's degree
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Manager - Talent Acquisition
Tripjack —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Recruiting
- Business Administration
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Manager - Sales Support
DHL —Mumbai, Maharashtra
- Email
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- Master's degree
- Health insurance
- Paid time off
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Sr Ops Staff - MEC
DHL —Mumbai, Maharashtra
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- Paid time off
Key Account Manager
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Quick apply
1d
Head / General Manager – Customs Clearance
GloboTrans ProLogistix Private Limited —Mumbai District, Maharashtra
- Full-time
- English
- Analysis skills
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
4d
Head / General Manager – Freight Forwarding
GloboTrans ProLogistix Private Limited —Mumbai District, Maharashtra
- Full-time
- English
- Analysis skills
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
4d
Sales Executive
ALL4SEASON TRAVELS —Mumbai District, Maharashtra
- ₹30,000 - ₹50,000 a month
- Full-time
- CRM software
- Hospitality
- Sales
Quick apply
Guest Relation Executive
Arenja Holdings —Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
- Health insurance
Quick apply
9d
Travel Sales Specialist
SkyWheels Travel —CBD Belapur, Navi Mumbai, Maharashtra
- ₹15,000 - ₹35,000 a month
- Full-time
- Microsoft Outlook
- English
- Bachelor's degree
- Cell phone reimbursement
- Paid sick time
Quick apply
Operations Supervisor
Crane Worldwide Logistics India Pvt Ltd —Mumbai, Maharashtra
- Microsoft Office
- Bachelor's degree
- Communication skills
Senior Executive - Sales Support CHB
DHL —Mumbai, Maharashtra
- Email
- Microsoft Excel
- ERP systems
- Master's degree
- Health insurance
- Paid time off
Travel Consultant / Senior Travel Consultant ( Offline Ticketing)
Tripjack —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Reservations Sales Agent
FREMOR GLOBAL TRAVEL —Lower Parel, Mumbai, Maharashtra
- ₹11,585.47 - ₹30,000.00 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Corporate Ticketing - Refund
Tripjack —Lower Parel, Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Trip Fulfillment Team Member- India
Ascend —Mumbai, Maharashtra
- ₹600 a month
- Weekend availability
- Hospitality
- QuickBooks
- Leadership
- Health insurance
Quick apply
Travel Consultant / Sr. Travel Consultant ( International Amd)
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Hotel Operations
Tripjack —Lower Parel, Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Travel
- Communication skills
Tele Sales / Inside Sales (Telugu)
Tripjack —Mumbai, Maharashtra
- Full-time
- Sales

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Customer Service Executive — Freight Forwarding Operations

Kollyns Services Pvt. Ltd.
Andheri, Mumbai, Maharashtra

Quick apply

Job details

Full-time
₹30,000 - ₹35,000 a month
11 days ago

Qualifications

Marathi
Microsoft Excel
Microsoft Outlook
Customer service
English
Bachelor's degree
Computer networking
Gujarati
B.E.
Freight
Hindi
Communication skills

Full job description

Location: Mumbai

Employment Type: Full-Time

Reporting To: Branch Head

Experience Required: 2–3 Years in Freight Forwarding Operations (Import & Export)

Education: Graduate in Commerce / Logistics preferred

About the Role

We are a Mumbai-based international freight forwarding company handling air and sea freight for importers and exporters across India. We are looking for a proactive and well-organized Customer Service Executive to manage the end-to-end operations of import and export shipments — coordinating across CHAs, co-loaders, overseas agents, network offices, local transporters, and customers to ensure smooth, on-time delivery and outstanding customer experience.

Key Responsibilities

Import Operations

Receive Pre-Arrival Notifications (PANs) and shipment documents from overseas agents and network offices; verify completeness before arrival
Coordinate with the CHA for timely filing of Bill of Entry and clearance of import consignments at port / airport
Track vessel / flight arrivals and follow up with shipping lines or airlines on Arrival Notices and Do (Delivery Order) releases
Liaise with co-loaders for LCL consignments — coordinate de-stuffing schedules, cargo availability, and freight release
Arrange last-mile delivery by coordinating with local transporters; track vehicles and confirm POD (Proof of Delivery) with customers
Handle detention and demurrage monitoring; alert customers proactively and take timely action to avoid excess charges
Maintain import job files — update all milestones, documents, and costs in the system accurately

Export Operations

Receive export booking requests from customers; arrange space with shipping lines, airlines, or co-loaders based on routing and rates
Coordinate with CHA for Shipping Bill filing, factory stuffing or CFS/ICD stuffing, and customs examination if required
Issue cargo booking confirmations and advise customers on cut-off dates for documentation and cargo delivery
Prepare and send shipping instructions to overseas agents and network offices; share pre-alerts with all relevant parties post shipment
Follow up for BL / AWB issuance; check draft documents and get customer approval before release
Coordinate with co-loaders for LCL export consolidations; track cargo receipt at CFS and stuffing completion
Ensure timely submission of export documents and coordinate with accounts for freight invoice preparation

Customer Coordination

Serve as the primary point of contact for assigned customers — provide proactive shipment status updates throughout the cargo lifecycle
Handle customer queries on rates, transit times, routing, documentation, and delays with accuracy and professionalism
Manage customer expectations on delays, exceptions, or changes in shipment plans; escalate to Branch Head when required
Build and maintain strong working relationships with key customers to support retention and repeat business

Overseas Agent & Network Office Coordination

Send and receive shipment pre-alerts, job instructions, and status updates with overseas network offices and agents
Follow up with destination / origin agents on cargo status, delivery confirmations, and exception handling
Resolve discrepancies in freight invoices received from network agents; coordinate with accounts for timely settlement
Ensure all network SLA timelines for documentation and status updates are met consistently

Vendor & Transporter Management

Coordinate with empanelled local transporters for pick-up and delivery of cargo; ensure vehicles are allocated on time
Follow up on vehicle placement, loading, and POD collection; update the system with delivery confirmation
Report transporter performance issues to Branch Head for vendor review

Documentation & Compliance

Maintain accurate job files for both import and export shipments — BL/AWB copies, invoices, packing lists, certificates of origin, Shipping Bills, Bill of Entry, etc.
Ensure KYC and compliance documents are collected from new customers before shipment execution
Coordinate with CHA to ensure all regulatory filings (Shipping Bill, BE, IGST refund support) are completed on time
Provide shipment data and job summaries to accounts team for invoice preparation and cost booking

Required Skills & Experience

2–3 years of hands-on experience in freight forwarding operations covering both imports and exports
Working knowledge of the end-to-end import cycle — from PAN to DO release, CHA coordination, and final delivery
Working knowledge of the end-to-end export cycle — from booking to pre-alert and BL/AWB issuance
Experience coordinating with CHAs, co-loaders (LCL), shipping lines, airlines, and local transporters
Familiarity with key shipping documents — BL, AWB, Shipping Bill, Bill of Entry, Packing List, Commercial Invoice, COO
Good spoken and written communication skills in English, Marathi, Hindi and Gujarati (if knows well but not compulsion) — able to correspond professionally with customers and overseas agents
Ability to manage multiple open jobs simultaneously without missing deadlines or updates
Basic proficiency in MS Excel and MS Outlook for job tracking and customer communication

Preferred / Good to Have

Prior experience in a freight forwarding company handling both air freight and sea freight (FCL & LCL)
Exposure to any freight forwarding ERP or TMS — CargoWise, Linker, Shipsy, Freightify, or similar
Knowledge of INCOTERMS and their operational implications (EXW, FOB, CIF, DAP, etc.)
Awareness of free time, detention, and demurrage policies of major shipping lines
Understanding of basic customs procedures — Shipping Bill types, BE amendment, IGST exemption on exports
Experience working with a freight network such as WCA, Conqueror, Globalia, or similar

What We Offer

Direct exposure to a wide variety of import and export trade lanes across air and sea
A fast-paced, learning-rich environment with close mentorship from the Branch Head
Opportunity to take on greater responsibility as the business scales
A collaborative team culture with a focus on ownership and customer service excellence

Pay: ₹30,000.00 - ₹35,000.00 per month

Application Question(s):

What is your Date of Birth?

Experience:

Customer Service - Freight Forwrading: 2 years (Required)

Work Location: In person

Quick apply

Refine Your Search

customer service in airline jobs in mumbai maharashtra

Customer Service Executive — Freight Forwarding Operations

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Manager - Talent Acquisition

Manager - Sales Support

Sr Ops Staff - MEC

Key Account Manager

Head / General Manager – Customs Clearance

Head / General Manager – Freight Forwarding

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Corporate Ticketing - Refund

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Travel Consultant / Sr. Travel Consultant ( International Amd)

Hotel Operations

Tele Sales / Inside Sales (Telugu)

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