Deccan Pune Maharashtra Desktop support technician Jobs – 121 Open Jobs Today

Technical Support Specialist II
Johnson Controls —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Salesforce
10d
Technical Support Specialist III
Johnson Controls —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Salesforce
IT Systems Administrator
Synextic Global Business Solution —Pune, Maharashtra
- Software troubleshooting
- Windows
- Linux
- Flexible schedule
System Administrator/Desktop Support Eng.
Pride Purple Group —Pune, Maharashtra
- English
- Bachelor's degree
- Computer networking
Director, Technical Support
Qualys —Pune, Maharashtra
- Full-time
- Computer Science
- B.Sc
- Master's degree
Technical Customer Support II
Zebra Technologies —Pune, Maharashtra
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Machine learning
Technical Support Engineer
Kaizen Softservices —Sadashiv Peth, Pune, Maharashtra
- Call employer
- Computer Science
- Bachelor's degree
- JavaScript
Technical Support Engineer
LogicNP Software —Pune, Maharashtra
- English
- C++
- Software development
Associate system administrator
Owens & Minor India Private Limited —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Windows
Quick apply
Senior Technical Support Engineer (L2/L3)
InfoBeans —Baner, Pune, Maharashtra
System administrator
Toshvi Computer Services —Pune, Maharashtra
- Microsoft Outlook
- B.Sc
- Windows
IT Desktop Support
Squareline Solution —Pune, Maharashtra
- Full-time
System Administrator
Gluck International —Pune, Maharashtra
- Windows
- Assembly
- Bachelor's degree
System Administrator
SplendorNet Technologies —Pune, Maharashtra
- Software troubleshooting
- Windows
- AWS
System Administrator
Persistent —Pune, Maharashtra
- Full-time
- Hybrid work
- AWS
- Analysis skills
- Linux
- Flexible schedule
14d
Technical Support Engineer- Netsuite (L1)
Blue Flame Labs —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- Inventory management
System, infra & Network Administrator
WAi Technologies —Pune, Maharashtra
- Day shift
- Azure
- DevOps
- English
- Paid holidays
Sr. Technical Support Engineer
Semicolon Tech Solutions —Bhosari, Pune, Maharashtra
- ₹4,61,721.69 - ₹12,00,000.00 a year
- Full-time
- Programmable logic controllers
- Bachelor's degree
- Travel
Quick apply
12d
Technical Support Engineer
Varad Automation And Robotics —Bhosari, Pune, Maharashtra
- Email
- Microsoft Office
- Presentation skills
- Bachelor's degree
9d
Technical support engineer
MINITEK SYSTEMS INDIA PVT LTD —Pune, Maharashtra
- Windows
- Computer networking
Quick apply

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Technical Support Specialist II

Johnson Controls -
Pune, Maharashtra

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Job details

Full-time
10 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Salesforce
Engineering
Technical support
Microsoft Office
Information security
Master's degree
MCA
Bachelor's degree
HVAC
HVAC design
B.E.
Communication skills

Full job description

Technical Support Specialist

We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team. The ideal candidate will provide first-level technical assistance to customers, troubleshoot issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a good understanding of technical systems, and a passion for problem-solving.

What will you do?

Duties and responsibilities:

Provide technical and application support via phone and email in a professional and timely manner
Understand the reported issue and ensure an accurate resolution is provided to the customers, backed with complete documentation
Develop skills in analytical thinking and holistic problem solving of technical issues to troubleshoot realtime cases, including the correct use of knowledge-based articles
Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 support, if necessary
Works closely with Level 2 Engineers/team to solve complex problems and provide customers with all-inone support and solution experience
Contributes to SOPs, new procedures and updates as needed
Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLA’s and FCR (First Call Resolution) targets specified by the in-line Manager

What are we looking for?

Qualifications:

< >A degree in engineering is a must, preferably B.E / B.Tech / M.Tech/BCA/MCA/Bsc(IT/Cs)

Experience required:

< >Proven experience of 4- 9 years in technical troubleshooting.Ability to work in shifts: all time zone in US (primarily 6.30pm to 3.30am IST) Good verbal and written communication skills Basic level of proficiency in Microsoft Office Excel and Outlook Good interpersonal and problem-solving skills Ability to work independently and / or in a team environment

How will you do it?

< >Good interpersonal and problem-solving skills Ability to work independently and / or in a team environment

Knowledge, skills, and abilities required: < >Knowledge of HVAC Equipment like chiller, RTU, FCU, AHU etc, is preferred Good understanding of electricals and ability to read and interpret the wiring diagrams Strong customer service know-how Salesforce CRM usage will be an added advantage

Information Security Responsibilities:

< >Adhere to JCI policies, guidelines and procedures pertaining to the protection of information assets Adhere to JCI product security standards and guidelines for secured software product development The software, licenses, shall be deployed and used only in accordance with JCI licensing agreements Unless provided in the applicable license, notice, or agreement, copyrighted software shall not be duplicated, except for backup and archival purposes

Any software that is acquired illegally or does not have a valid license shall not be deployed or used. Copying of third party materials without an appropriate license is prohibited < >The employees, contractors or third-party personnel shall not copy, extract or reproduce in any way, copyrighted material from the Internet on information systems provided by organization, other than permitted by copyright law Implement appropriate physical and technical safeguards to protect the confidentiality, integrity and availability of information assets All employees, contractors and third parties shall be responsible to report all information security incidents, alerts, warnings and suspected vulnerabilities, in a timely manner, and share such information only with authorized personnel

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