Role description
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at UST.com.
Summary:
The Delivery Excellence Analyst supports end-to-end quality and delivery health across IT services projects by driving quality, consistency, and continuous improvement across projects. This role takes ownership of delivery frameworks, data-driven performance management, and the strategic integration of AI tooling to elevate overall delivery capability
Job Description
Experience: 7 to 10 years in IT services industry with process quality assurance or delivery excellence
SDLC Expertise: Strong understanding of Agile, Waterfall, and Hybrid methodologies; able to guide teams on process selection
Tooling: Proficiency in JIRA, MS Project, Power BI, Confluence, and AI-assisted analytics platforms
Analytical Skills: Strong ability to interpret complex project data, apply statistical techniques, and deliver actionable insights
Communication: Excellent written and verbal skills; experienced presenting to executives and senior stakeholders
Leadership: Assertive, sound judgement, able to influence without authority and drive change across delivery teams
AI Fluency: Demonstrated experience applying AI tools in a delivery or professional services environment
Soft Skills:
- Excellent stakeholder management and communication skills
- Ability to work directly with business stakeholders and cross-functional teams
- Strong ownership and collaboration mindset
What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honour our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
- To support and promote the values of UST.
- Comply with all Company policies and procedures
We are looking for an experienced Project Delivery Excellence Manager to join our team. In this role, you will oversee the successful delivery of IT projects by monitoring project health, ensuring quality assurance, and driving continuous improvement. You will work closely with project managers and senior leadership to ensure that all projects are executed effectively, risks are managed, and delivery metrics are optimized for excellence.
- Organize and facilitate project reviews to monitor project health and ensure quality assurance and delivery excellence throughout the project lifecycle.
- Facilitate the customization and implementation of SDLC processes and tools for projects, ensuring seamless integration with custom tools and processes.
- Perform risk assessments, identify risks across projects, propose mitigation strategies, and ensure proper implementation of risk management plans.
- Facilitate the selection of appropriate lifecycle processes for project execution using organizational tools and platforms, tailored to each project's specific needs.
- Define key metrics and KPIs to measure delivery excellence and synthesize project performance data across multiple projects to create comprehensive reports.
- Use statistical methods and data analysis techniques to interpret project data, identifying trends, patterns, and anomalies.
- Provide actionable insights based on data analysis to support decision-making by project managers, delivery leads, and senior management.
- Facilitate root cause analysis when key performance indicators (KPIs) deviate from expected norms or when issues such as delays, quality defects, or budget overruns arise.
- Lead continuous improvement initiatives by identifying inefficiencies and trends in delivery processes, proposing enhancements based on data analysis.
- Generate and distribute detailed reports and dashboards for stakeholders, ensuring transparency and alignment across teams.
- 7 to 10 years of experience in the IT services industry, specifically in process quality assurance or delivery excellence.
- Strong understanding of software development life cycle (SDLC) methodologies, including Agile and Waterfall.
- Proficiency in Agile practices and tools like JIRA, MS Project, Power BI, and other relevant reporting tools.
- Strong analytical skills with the ability to interpret complex project data and provide actionable insights.
- Excellent written and verbal communication skills, with the ability to present data effectively to stakeholders at all levels.
- Ability to make sound judgments, with strong decision-making skills and the ability to manage and mitigate risks.
- Experience in creating and delivering executive-level summary reports and presentations.
- Ability to articulate thoughts, views, and ideas clearly and concisely to stakeholders across different levels.
- Certifications in CSM (Certified Scrum Master), SAFe (Scaled Agile Framework), PMP (Project Management Professional), or PRINCE2 (Projects in Controlled Environments).
- Experience with continuous improvement methodologies and driving operational efficiency in IT project delivery.
- Familiarity with project management software and tools beyond JIRA, such as Trello, Asana, or similar platforms.
- Knowledge of risk management frameworks and strategies for mitigating project risks.
- Familiarity with data visualization tools beyond Power BI, such as Tableau or similar platforms, for reporting and dashboards.
Skills
Statistical Analysis,Delivery Excellence,Risk Management,Project Analysis
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
