Guindy Chennai Tamil Nadu Site reliability engineer Jobs – 125 Open Jobs Today

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Sr Administrator (Support & Operations)

HCLTech -
Chennai, Tamil Nadu

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Job details

Qualifications

IT service management
Firewall
Programmable logic controllers
Manufacturing
Communication skills
Intune

Full job description

Chennai, Tamil Nadu
Job Summary

The EUC OT Engineer (L2) is technical specialist responsible for end-to-end delivery, stability, and continuous improvement of OT End User Computing (EUC) and OT data enablement services across a large, multi-site manufacturing environment.

The role supports multiple OT production sites and large number of OT devices, acting as the second level of technical escalation point (L2) for OT EUC operations, OT device management, edge/gateway platforms, and shopfloor-to-enterprise data flows. The consultant works at the OT–IT boundary, ensuring device availability, data reliability, and service adherence under defined ITSM, SIAM, SLA, and RACI frameworks.

Key Responsibilities

4. Role & Responsibilities (L2 Focus)

Act as the L2 supporting technical authority for OT EUC services across all production sites
Own and resolve complex and recurring OT EUC incidents beyond L1/L2 capabilities
Design, maintain, and optimize MDM configurations (Intune/SOTI) to ensure device stability, security, and scalability
Ensure reliable OT data flow from MES / SCADA / PLC systems to ERP and Cloud platforms
Operate and troubleshoot Edge & Gateway platforms (e.g., Litmus) to maintain data availability and integrity
Support OT data storage, backup, replication, and retention in coordination with IT infrastructure teams
Monitor and report on device health, data quality, and data availability, proactively identifying risks
Participate in major incident bridges, lead root-cause analysis, and drive permanent fixes
Maintain accurate asset and CMDB records for OT devices and gateways
Contribute to service reporting, SLA reviews, and continuous improvement initiatives
Mentor L1/L2 engineers and act as the go-to OT EUC consultant for operational and technical guidance
Work closely with OT, IT, vendors, and business stakeholders within defined RACI and contractual boundaries

Environment & Scale

OT Sites: 30+ production locations
Handheld Scanners: ~2,500
Shopfloor Tablets: ~300
Label Printers: ~200
MES Platforms: 30 Infor MES systems
OT Data Pipelines: MES / SCADA / PLC ERP / Cloud
Edge & Gateway Infrastructure: Plant-level gateways (e.g., Litmus)

Skill Requirements

1. Primary Skills Required (L2 – Must Have)

Strong hands-on experience in OT End User Computing (EUC) within manufacturing, warehouse, and logistics environments, supporting large-scale industrial device estates
Should know how to manage environment and technologies below

o MES Platforms: 30 Infor MES systems

o OT Data Pipelines: MES / SCADA / PLC ERP / Cloud

o Edge & Gateway Infrastructure: Plant-level gateways (e.g., Litmus)

o OT Sites

o Handheld Scanners

o Shopfloor Tablets

o Label Printers

Proven experience supporting OT data integration pipelines, including:

o MES, SCADA, and PLC data ingestion

o Data movement to ERP and/or Cloud platforms

o Understanding OT vs IT responsibility (OT defines data logic; IT ensures recoverability)

Hands-on experience managing Edge & Gateway infrastructure (e.g., Litmus) to ensure reliable shopfloor-to-enterprise data flow
Strong working knowledge of ITSM processes (Incident, Problem, Change, Request) aligned to a SIAM operating model
Experience acting as L3 escalation for critical OT EUC and data incidents, including participation in 24/7 major incident support

-

2. Secondary Skills Required

Solid understanding of OT/IT networking concepts, including VLANs, Wi-Fi, IP addressing, and firewall coordination
Experience with OT data storage and infrastructure-level data management, including:

o Backup strategies

o Replication

o Retention policies

o Coordination with IT infrastructure teams to ensure recoverability

Strong exposure to data quality and availability monitoring, including:

o Monitoring data-transfer success

o Identifying missing, delayed, or corrupted data

o Supporting root-cause analysis with OT teams and vendors

Experience maintaining asset inventories and CMDB records for OT devices and gateways
Ability to produce technical service reports, availability dashboards, and SLA inputs
Strong stakeholder communication skills, working effectively within RACI-based operational models

-

Other Requirements

Environment & Scale

OT Sites: 30+ production locations
Handheld Scanners: ~2,500
Shopfloor Tablets: ~300
Label Printers: ~200
MES Platforms: 30 Infor MES systems
OT Data Pipelines: MES / SCADA / PLC ERP / Cloud
Edge & Gateway Infrastructure: Plant-level gateways (e.g., Litmus)

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site reliability engineer jobs in guindy chennai tamil nadu

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