Chengalpattu Chennai Tamil Nadu Customer support coordinator Jobs – 114 Open Jobs Today

Customer Service Coordinator
Unidos Technology —Neelankarai, Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
1h
Sales and Service Coordinator
Visma Instruments and Technologies —Porur, Chennai, Tamil Nadu
- Full-time
- English
- Microsoft Office
- Presentation skills
Delivery Assistant
Excellent Engineering Enterprises —Kolathur, Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- 12th Pass
- Warehouse experience
- In-person
- Health insurance
Quick apply
12d
Sales Coordinator
Nexus Automation Solutions —Chennai, Tamil Nadu
- Call employer
- Electrical experience
Sales and Service Coordinator
Desirous Global Consulting —Chennai, Tamil Nadu
- Full-time
- English
- Microsoft Office
- Presentation skills
Front Office Receptionist
Teenaa dental care —Ambattur, Chennai, Tamil Nadu
- ₹10,000 - ₹12,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
8d
Field Support Engineer 3
Sanmina Corporation —Chennai, Tamil Nadu
- Google Suite
- Microsoft Excel
- Communication skills
8d
Exterior Team Leader
A2MAC1 —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply
Service Improvement Engineer, RF & Media, CSI
SES —Chennai, Tamil Nadu
- Continuous improvement
Engineer / Senior Engineer - ECU Materials Management
Kone —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Oracle
- Management
4d
Technical Service Planner
Vestas —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Analysis skills
- Electrical experience
Site Facilities, Environment, Health & Safety, and Security (FEHSS) Manager
Sensata Technologies, Inc. —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Associate Divisional Manager-PRWA Exports Management
Daimler Truck AG —Chennai, Tamil Nadu
- Full-time
4d
Competency management
Neurealm —Chennai, Tamil Nadu
- Full-time
Senior Subcontracts Specialist
McDermott —Chennai, Tamil Nadu
- Full-time
- Oracle
- Bachelor's degree
RAN Engineer
HRJ Refrigeration Pvt Ltd —Chennai, Tamil Nadu
- ₹24,000 - ₹35,000 a month
- Full-time
- Bachelor's degree
- Computer networking
- In-person
Quick apply
7d
Senior Construction Support Engineer
McDermott —Chennai, Tamil Nadu
- Full-time
- English
- Master's degree
- Project management
Service Engineer
VR Coatings Pvt. Ltd —Chennai, Tamil Nadu
- ₹25,000 - ₹35,000 a month
- Weekend availability
- Up to 50% travel
- Schematics
- Customer service
- Cell phone reimbursement
Quick apply
Service Engineer(3 phase)
Numeric Power Systems Limited —Chennai, Tamil Nadu
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Bachelor's degree
- In-person
Quick apply
14d
Senior Product Order Engineer II
Emerson —Chennai, Tamil Nadu
- Full-time
- Oracle
- Microsoft Office
- Health insurance

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Customer Service Coordinator

Unidos Technology
Neelankarai, Chennai, Tamil Nadu

Quick apply

Job details

Permanent | Full-time
₹18,000 - ₹25,000 a month
1 hour ago

Benefits

Provident Fund

Qualifications

Microsoft Word
Microsoft Excel
CSS
Quality management
ISO 9001
Microsoft Office
Analysis skills
Business Administration
Diploma
Communication skills

Full job description

Designation : Co-Ordinator Customer Service Support

Educational Qualification : Diploma (preferably in Business Administration, Engineering, or related field)

Experience : 3 to 4 yrs Experience

Working days : 5

Gender : Male & Female

Salary : 23K to 25K

Key Responsibilities

1. Customer Interaction & Support  Receive, record, and respond to customer inquiries through phone, email, and other approved communication channels.  Provide accurate and timely information regarding products, services, order status, delivery schedules, and support processes.  Maintain professional, courteous, and customer-focused communication at all times.

2. Complaint & Feedback Management  Register and document customer complaints, feedback, and suggestions in accordance with established QSP requirements.  Analyze customer complaints and coordinate with relevant internal departments to conduct root cause analysis and implement corrective actions.  Ensure timely resolution and closure of customer complaints and communicate outcomes clearly to customers.  Maintain complete records of complaints, corrective actions, and closure evidence.

3. Order & Service Coordination  Coordinate with Sales, Production, Stores, Dispatch, and other relevant teams to support order processing and delivery commitments.  Monitor service requests and ensure adherence to agreed timelines and service levels.  Proactively inform customers about any delays, changes, or issues impacting delivery or service.

4. Documentation & Record Control  Maintain customer-related records, including complaints, feedback forms, service reports, and communication logs.  Ensure all Customer Service & Support (CSS) records are controlled, updated, and retained as per ISO 9001 / QMS requirements.  Support document control activities related to CSS procedures, formats, and records. SCIGENICS BIOTECH PRIVATE LIMITED JOB DESCRIPTION

5. Quality & Process Compliance SB/HR/RC/22  Comply strictly with the Customer Service & Support QSP and related procedures.  Participate in internal audits and support timely closure of audit findings related to CSS activities.  Ensure compliance with customer-specific requirements, statutory requirements, and contractual obligations.

6. Performance Monitoring & Reporting  Monitor customer satisfaction levels and defined key performance indicators (KPIs).  Prepare and submit periodic reports on customer complaints, response times, resolution status, and satisfaction trends.  Provide CSS performance data and inputs for management review meetings.

7. Continuous Improvement  Identify opportunities to improve customer service processes and service delivery effectiveness.  Recommend corrective and preventive actions based on customer feedback, complaint trends, and performance data.  Support the implementation of improvement actions and monitor their effectiveness. Authority  Communicate directly with customers regarding routine inquiries, service updates, and complaint status.  Coordinate with internal departments to facilitate issue resolution.  Recommend corrective and preventive actions for recurring or critical customer issues. Skills & Competencies  Strong verbal and written communication skills  Effective interpersonal and coordination abilities  Good documentation and reporting skills  Basic knowledge of ISO 9001 / Quality Management Systems  Problem-solving and analytical skills  Proficiency in MS Office applications (Excel, Word, Email) Key Performance Indicators (KPIs)  Customer complaint response time and closure time  Customer satisfaction rating  Number of repeat or recurring complaints  Compliance with QSP, ISO, and audit requirements

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in chengalpattu chennai tamil nadu

Customer Service Coordinator

Sales and Service Coordinator

Delivery Assistant

Sales Coordinator

Sales and Service Coordinator

Front Office Receptionist

Field Support Engineer 3

Exterior Team Leader

Service Improvement Engineer, RF & Media, CSI

Engineer / Senior Engineer - ECU Materials Management

Technical Service Planner

Site Facilities, Environment, Health & Safety, and Security (FEHSS) Manager

Associate Divisional Manager-PRWA Exports Management

Competency management

Senior Subcontracts Specialist

RAN Engineer

Senior Construction Support Engineer

Service Engineer

Service Engineer(3 phase)

Senior Product Order Engineer II

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