Kestopur Kolkata West Bengal Manual testing Jobs – 119 Open Jobs Today

Quality Analyst – International Telecom Support (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Night shift
- English
- Analysis skills
- AI
External Hiring|Quality Analyst|Contract|International|07112025
TGBPL TP India - IBU —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
PIPE BENDER
Unique Solution Company —Kolkatta G.P.O., Kolkata, West Bengal
- ₹20,000 - ₹40,000 a month
- Full-time
- In-person
Quick apply
DevOps Engineer
CodeClouds —Kolkata, West Bengal
- Full-time
- Computer science
- Azure
- DevOps
- Health insurance
- Paid time off
Quality Assurance Manager
QIMA —Kolkata, West Bengal
- Full-time
- Laboratory experience
- Master's degree
- Bachelor's degree
Quick apply
Senior Specialist - SAP Access Operations
Linde —Kolkata, West Bengal
- DevOps
- ERP systems
- Programmable logic controllers
Sr. Developer
Cognizant —Kolkata, West Bengal
- Full-time
- Hybrid work
- Databases
- SQL
- Analytics
Custom Software Engineer
Accenture —Kolkata, West Bengal
- Full-time
- Engineering
- Analysis skills
- Presentation skills
QA/QC Engineer
Associated Industrial Furnaces —Kolkata, West Bengal
- Full-time
- Bachelor's degree
- Construction experience
Software Test Engineer 2
Visteon Corporation —Kolkata, West Bengal
- Full-time
- Scripting
- Software development
- Agile
AI Native Software Developer
A Rahim & Associates —Kolkata, West Bengal
- ₹1,80,000 - ₹3,60,000 a year
- Full-time
- Hybrid work
- Computer Science
- Databases
- JavaScript
Quick apply
Senior Consultant | SAP FICO | Kolkata | SAP
Deloitte —Kolkata, West Bengal
- Computer Science
- Analysis skills
- Bachelor's degree
Quality Analyst – Review Proctoring (Team Lead / Supervisor) – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Customer service
- English
- Analysis skills
SAP Functional Consultant
SuperProcure —Kolkata, West Bengal
- Full-time
- Engineering
- Master's degree
- Project management
Quick apply
Quality Analyst – Outbound Collections – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Senior Software Development Tester
Phygital Insights —Kolkata, West Bengal
- Full-time
- Java
- SQL
- AWS
Manager - Audit & Quality Assurance
Medhavi —Kolkata, West Bengal
- Microsoft Outlook
- Master's degree
- Education
Quick apply
Mechanical Engineer_ BID Position
SYSTRA —Kolkata, West Bengal
- Master's degree
- Bachelor's degree
- Travel
Senior Engineer
M B Control & Systems —Howrah, West Bengal
- Full-time
- Schematics
- Programmable logic controllers
- Electrical experience
QE Lead /Architect - India
Pursuit Software —Kolkata, West Bengal
- Azure
- Computer Science
- Bachelor's degree

I want to receive the latest job alerts for manual testing in kestopur kolkata west bengal

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

manual testing jobs near kestopur kolkata west bengal

Senior Engineer jobs in Howrah, West Bengal

Software Engineer jobs in Bengaluru, Karnataka

Mechanical Engineer jobs in Kolkata, West Bengal

Senior Software Engineer jobs in Kolkata, West Bengal

SAP Consultant jobs in Kolkata, West Bengal

Quality Analyst jobs in Salt Lake, Kolkata, West Bengal

Quality Analyst jobs in Kolkata, West Bengal

Ai Developer jobs in Kolkata, West Bengal

Operations Associate jobs in Kolkata, West Bengal

Technical Consultant jobs in Kolkata, West Bengal

Senior Engineer jobs in North Guwahati, Assam

Senior Resident, Ent jobs in Bengaluru, Karnataka

Senior Accountant jobs in Navi Mumbai, Maharashtra

Senior jobs in Panaji, GOA

Senior Engineer jobs in Rohtak, Haryana

Senior Engineer jobs in Bahadurgarh, Haryana

Senior Engineer jobs in West Bengal

Software Engineer jobs in Mohali, Punjab

Prestige Group, Civil Engineer jobs in Karnataka

Software Engineer jobs in Mumbai, Maharashtra

Quality Analyst – International Telecom Support (WFO, Kolkata)

Fusion CX -
Kolkata, West Bengal

Apply Now

Job details

Qualifications

English
Analysis skills
Quality assurance
AI
Communication skills

Full job description

If you are searching for a call center QA job vacancy in Kolkata and have experience in international telecom operations, this opportunity is designed for you. Fusion CX is hiring a Quality Analyst to monitor, evaluate, and enhance customer interactions across an international telecom support environment. This role is ideal for professionals exploring Kolkata jobs in Quality Assurance who want to drive compliance, elevate customer experience standards, and influence key operational KPIs.

Job Description:

About the Role

As a Quality Analyst (QA) in Kolkata, you will assess voice and non-voice interactions using structured QA scorecards to ensure regulatory compliance, service consistency, and performance excellence. You will collaborate closely with Operations and Training teams to identify gaps, conduct calibrations, and drive measurable improvements.

Key Responsibilities

Evaluate calls, chats, and emails using defined QA scorecards.
Ensure adherence to telecom policies and regulatory standards.
Provide structured, actionable feedback to agents and team leaders.
Identify quality gaps, performance trends, and root causes.
Support calibration sessions and reporting requirements.
Partner with Operations and Training to improve KPIs such as CSAT, AHT, FCR, and Sales.
Contribute to continuous improvement initiatives across programs.

Job Requirements:

Education

Graduation from a recognized institution.

Experience & Skills

2–3 years of Quality Assurance experience in an international telecom support environment.
Strong understanding of telecom products, customer journeys, and service workflows.
Experience with QA tools, CRM platforms, and call monitoring systems.
Exposure to speech analytics or AI-driven QA tools is an advantage.
Strong analytical skills with the ability to interpret trends and compliance metrics.
Ability to work independently and manage multiple reporting timelines.

Language & Communication Requirements

Excellent English communication skills (verbal and written).
Ability to deliver constructive, structured feedback professionally.

Other Requirements

A completed night shift is mandatory.
5-day working week; rotational week-offs may apply.
Work Mode: Work From Office (WFO).

Work Mode & Location

Work Mode: WFO
Location: Kolkata, India

Why Join Fusion CX?

At Fusion CX, quality teams play a strategic role in strengthening compliance, customer trust, and operational excellence across international programs. You will gain exposure to advanced QA frameworks, telecom performance analytics, and structured calibration environments — making this a strong opportunity among international telecom QA Kolkata job vacancies for professionals building long-term careers in quality governance and performance leadership as a Quality Analyst in Fusion CX.

Apply Now

Refine Your Search

manual testing jobs in kestopur kolkata west bengal

Quality Analyst – International Telecom Support (WFO, Kolkata)

External Hiring|Quality Analyst|Contract|International|07112025

PIPE BENDER

DevOps Engineer

Quality Assurance Manager

Senior Specialist - SAP Access Operations

Sr. Developer

Custom Software Engineer

QA/QC Engineer

Software Test Engineer 2

AI Native Software Developer

Senior Consultant | SAP FICO | Kolkata | SAP

Quality Analyst – Review Proctoring (Team Lead / Supervisor) – Kolkata, India

SAP Functional Consultant

Quality Analyst – Outbound Collections – Kolkata, India

Senior Software Development Tester

Manager - Audit & Quality Assurance

Mechanical Engineer_ BID Position

Senior Engineer

QE Lead /Architect - India

I want to receive the latest job alerts for manual testing in kestopur kolkata west bengal

Explore jobs in more locations

Job Description:

Job Requirements:

Work Mode & Location

Why Join Fusion CX?

Jobseeker tools

Employer Tools

Browse

Stay Connected