Tangra Kolkata West Bengal Inbound customer service Jobs – 114 Open Jobs Today

Senior Advisor - Debt Control
SALESCOM SERVICES —Unknown, Unknown, West Bengal
- ₹25,000 - ₹45,000 a year
- Full-time
- English
- Master's degree
- 12th Pass
- Health insurance
Quick apply
Intern/Management Trainee
Medhavi —Kolkata, West Bengal
- Microsoft Outlook
- Customer service
- English
Quick apply
Customer Service Associate (Hospitality – Hotel Booking Sales) – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Full-time
- CRM software
- Sales
- Customer service
- Commuter assistance
Voice Process Executive
Mervice Infotech Private Limited —Kolkata, West Bengal
- From ₹10 a month
- Full-time
- Customer service
- 12th Pass
- Computer skills
Quick apply
Kolkata|Kolkata|AX H|QA|07-Jul-25
TGBPL TP India - DBU —Kolkata, West Bengal
- Full-time
- Remote
- Bachelor's degree
- Work from home
Team Leader – Outbound & Inbound Operations – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Customer service
- Bachelor's degree
- Communication skills
Customer Support Representative – Voice Support (English & Hindi) – Ankurhati, Howrah, India
Fusion CX —Howrah, West Bengal
- Rotational shift
- English
- Bachelor's degree
- Communication skills
Sales Development Executive
CADD Point —Kolkata, West Bengal
- ₹15,000 - ₹26,000 a month
- Full-time
- Sales
- CAD
- Customer service
- Paid sick time
Quick apply
Interior Sales
Tirupathi Balaji traders —Salt Lake City, West Bengal
- ₹20,000 - ₹32,000 a month
- Full-time
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
11d
Sales Coordinator
Chemtex Speciality Limited —Topsia, Kolkata, West Bengal
- Full-time
- ERP systems
- English
- Microsoft Office
CRM Data - Senior Associate
Grant Thornton INDUS —Kolkata, West Bengal
- Azure
- DevOps
- SQL
Assistant Manager – Retail Voice Operations (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Microsoft Excel
- Management
- English
Telecom Engineer (Level 2) – Contact Center & CCaaS Operations – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Computer science
- Salesforce
- English
Customer Service Associate – Voice Support – Kolkata, India
Fusion CX —Kolkata, West Bengal
- CRM software
- English
- 12th Pass
Marketing Manager – AI Products & Digital Growth
Web Spiders —Kolkata, West Bengal
- Full-time
- Salesforce
- Master's degree
- Analysis skills
Customer Service Associate – Seller Support – Howrah, India
Fusion CX —Howrah, West Bengal
- Customer service
- English
- Microsoft Office
Senior Specialist Central Finance & Group Reporting
Linde —Kolkata, West Bengal
- Microsoft Powerpoint
- English
- Analysis skills
Customer Service Associate – Premium Voice Process – Kolkata, West Bengal
Fusion CX —Kolkata, West Bengal
- Customer service
- English
- 12th Pass
Project Manager – Medical Data Labelling
AI Workspace —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- B.Sc
- English
Customer Service Associate – Supplier Procurement – Blended (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- English

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Senior Advisor - Debt Control

SALESCOM SERVICES
Unknown, Unknown, West Bengal

Quick apply

Job details

Full-time
₹25,000 - ₹45,000 a year

Benefits

Health insurance

Qualifications

English
Master's degree
12th Pass
Bachelor's degree
Diploma
Billing
Communication skills
Negotiation

Full job description

Role : - Senior Advisor, Debt Control

Industry : Telecoms, Managed IT, Security

Market Place : Great Britain

Shift Timings : 2:15pm to 11:30pm (Monday to Friday) | Alt Saturdays till 7:30pm

Location : Salt Lake, Sector 5, Kolkata.

Job Summary:

The Collection Advisor will be responsible for engaging with UK telecom customers regarding overdue and billed accounts, with a strong focus on effective objection handling, empathetic communication, and compliant debt recovery. The role requires proven experience in UK telecom collections and billing, ensuring balances are recovered while maintaining customer trust and adhering to UK regulatory standards.

Key Responsibilities:

Conduct inbound and outbound interactions with UK telecom customers for collections and billing-related queries.
Handle payment objections such as affordability concerns, billing disputes, service dissatisfaction, and payment delays using structured collection techniques.
Negotiate realistic and compliant payment arrangements, settlements, and installment plans.
Demonstrate strong active listening, empathy, and rapport-building skills during difficult financial conversations.
Clearly explain billing components including usage charges, contract terms, early termination fees, and late payment fees.
Resolve disputes by reviewing account history and coordinating with internal billing or technical teams.
Identify vulnerable customers and follow appropriate UK-mandated support and escalation procedures.
Accurately document customer interactions, objections, and payment commitments in CRM systems.
Maintain strict adherence to FCA guidelines, Ofcom regulations, Treating Customers Fairly (TCF), and GDPR.
Achieve individual and team targets for collections, PTP conversion, and call quality without compromising compliance or customer experience.

Required Experience & Qualifications:

Minimum [12th grade / Graduate] qualification.
Mandatory experience in UK Telecom Collections and Billing (BPO or in-house).
Proven track record in debt recovery, late-stage or early-stage collections within the UK market.
Hands-on experience handling billing disputes, payment objections, and affordability conversations.
Strong understanding of UK telecom billing structures and customer lifecycle.
Experience working with UK customers and managing sensitive financial conversations

Key Skills & Competencies:

Collection & Objection Handling Skills:

Skilled in probing techniques to identify root causes of non-payment.
Ability to overcome objections while remaining compliant and customer-centric.
Strong negotiation and influencing skills focused on win-win outcomes.
Confidence in discussing arrears, consequences of non-payment, and next steps clearly and professionally.

Soft Skills:

High level of empathy, emotional intelligence, and patience.
Excellent verbal and written communication in English.
Ability to de-escalate frustrated or distressed customers.
Resilience and composure under pressure.
Strong listening and problem-solving skills.

CTC, Bonuses & Rewards: -

Salescom Services Private Limited is an equal opportunity employer in the local industry.

Our operations and company visions are quite niche and heavily focused towards being a massively successful operations engaged in next generation sales & marketing wins, support and information technology enabled services & solutions.

CTC for the right employee is not pre-defined as such however will be a best fit match than the local industry standards.

Come, interview with us, figure out if we both are the right fit for each other, and the rest will follow suit.

Caf Facilities, company funded meals, generous leaves, medical insurance paid for, exposure to game-changing knowledge in UK phone & internet-based technologies & constant re-investments in your training & skill-aided development will be there to gain long term in this role!

Quick apply

Refine Your Search

inbound customer service jobs in tangra kolkata west bengal

Senior Advisor - Debt Control

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