Geeta Colony Delhi Delhi Customer service representative Jobs – 103 Open Jobs Today

Customer Support & Inside Sales Executive (Service Coordination)
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- Google Suite
- Customer service
- English
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Sr. Associate - Customer Care - Collections 5B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Bachelor's degree
- Business Administration
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HireSarthi —Noida, Uttar Pradesh
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JobsMato —Noida, Uttar Pradesh
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Client Service Associate
1 BILLIONDOTS NETWORK PRIVATE LIMITED —Maharishi Nagar, Noida, Uttar Pradesh
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- Full-time
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Customer Support & Inside Sales Executive (Service Coordination)

Cosmos Pumps
Faridabad, Haryana

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Job details

13 days ago

Qualifications

Microsoft Excel
Software troubleshooting
Sales
Customer service
English
Technical support
Microsoft Office
Electrical experience
Bachelor's degree
Continuous improvement
HVAC design
Conversion optimisation
Customer support
Hindi
Electrical Engineering
Diploma
Communication skills

Full job description

Job Description

ROLE SUMMARY
We are looking for a proactive and customer-focused professional to manage a dual role combining Inside Sales (Spare Parts) and Service Coordination. The incumbent will be responsible for handling dealer and customer spare-parts inquiries, coordinating service requests, providing first-level technical assistance using the iDEWA troubleshooting application, and ensuring seamless coordination between customers, service engineers, stores, and logistics until issue closure. This role is ideal for someone who enjoys interacting with customers, coordinating multiple stakeholders, and contributing to both sales’ growth and customer satisfaction.

KEY RESPONSIBILITIES

Inside Sales – Spare Parts

Handle inbound spare-parts inquiries and orders from dealers and end customers via phone, email, and WhatsApp.
Prepare and share quotations for spare parts.
Follow up on quotations and convert inquiries into orders.
Coordinate order processing and dispatch with Stores and Logistics.
Track dealer orders and provide timely status updates.
Coordinate with Finance for payment follow-ups where required.
Promote repeat spare-parts business, AMC consumables, and newly launched products to existing dealers and customers.
Maintain accurate sales records and update CRM/order trackers.

Service Coordination

Serve as the first point of contact for customer service complaints.
Understand customer issues and provide first-level troubleshooting support using the iDEWA application.
Resolve issues remotely whenever possible.
Register and maintain service complaints in the CRM/service tracker.
Coordinate field service visits when remote resolution is not possible.
Assign service engineers based on location and availability.
Share customer details, complaint history, and required spare parts with engineers.
Track engineer visits and ensure timely closure of service requests.
Obtain customer confirmation after service completion.
Maintain complaint analysis reports and identify recurring issues for continuous improvement of the iDEWA knowledge base.
Coordinate spare-parts requirements for service visits with Stores and Logistics.

Location

Faridabad, Haryana

Experience

2–5 Years

Skills and Qualifications

DESIRED SKILLS

Excellent verbal and written communication skills in Hindi and English (Hinglish proficiency preferred).
Strong customer service orientation with a positive attitude.
Good coordination and follow-up skills.
Basic understanding of mechanical/electrical equipment (pump, motor, control panel) is preferred.
Ability to troubleshoot customer issues over the phone.
Comfortable handling multiple priorities simultaneously.
Proficient in Microsoft Excel, Email, WhatsApp Business, and CRM/software applications.
Strong organizational and documentation skills.
Ability to work independently while collaborating with cross-functional teams.

QUALIFICATION

Graduate in any discipline.
Diploma/B.Tech in Mechanical or Electrical Engineering will be an added advantage.

EXPERIENCE
2–5 years of experience in any of the following: Inside Sales, Customer Support, Service Coordination, Technical Support, or Sales Coordination. Experience in pumps, industrial products, electrical equipment, HVAC, motors, compressors, or engineering products will be preferred.

PREFERRED INDUSTRY

Pumps
Industrial Equipment
Electrical Products
Engineering Manufacturing
HVAC
Compressors
Motors
Industrial Automation

KEY PERFORMANCE INDICATORS (KPIs)

Spare Parts Sales Revenue
Inquiry-to-Order Conversion Rate
First Call Resolution (FCR)
Service Complaint Response Time
Complaint Closure TAT
Customer Satisfaction (CSAT)
Quote-to-Order Conversion
Complaint Documentation Accuracy
Dealer Follow-up Effectiveness

IDEAL CANDIDATE PROFILE

Excellent communicator with strong interpersonal skills.
Customer-centric mindset.
Process-oriented with excellent follow-up discipline.
Able to remain calm while handling customer complaints.
Comfortable learning basic technical troubleshooting.
Capable of balancing both sales and service coordination responsibilities in a fast-paced environment.

KEY SKILLS
Inside Sales, Service Coordination, Customer Support, Spare Parts Sales, Technical Support, Customer Service, Order Processing, Quotation, CRM, Dealer Management, Complaint Handling, Field Service Coordination, Sales Coordination, Pumps, Motors, Industrial Equipment, Excel, MS Office, Follow-up, Communication Skills.

Apply Now

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