Location: Noida, India
Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.
The Delivery Manager is responsible for the delivery of all Customization and Integration PS services and offers Globally for the CDI/CSP business unit. The Delivery Manager partners with Sales, Sales Engineers, Presales team, Legal team, product management, engineering, training and business development teams by accurately gathering customers technical and business requirements and determining and positioning the most appropriate services and internal resources.
This is a management role with some element of hands-on technical deployment/delivery role backing up the team members, requiring extensive and significant experience in managing Services teams, within a dynamic environment. 50% of your time will be spent on managerial duties as coaching team members and performance management. The candidates will have to demonstrate a proven track record of success, in managing/coaching software development teams in a development/integration environment, and also business development along with optimizing revenue for a Professional Services entity.
Primary responsibilities include:
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Responsible for all Professional Services custom developments and integration projects delivery across globally, for CSP business
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Managements of a team consist of engineers and solution architects, based out of Noida
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Ensure proper delivery timelines and take appropriate actions to meet defined revenue targets
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Contribute to maximize revenue objectives and optimize team margin target
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Responsible to Key delivery KPIs: On time, best quality, on budget, and customer satisfaction
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Responsible to build a multi-skills team, ensuring business continuity
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Owner of services scheduling, capacity management and project slotting
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Handles customer/stake holder escalation and provides corrective actions plan
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Maintain contact and communication with all team members, account manager and other participants to ensure conformance with requirements of each project(s) and client expectations
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Review and confirm the appropriate services offerings for complex opportunities
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Responsible for identification of new business opportunities via new deals or Change requests.
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Process creation, control and implementation based on best ITIL practices.
Qualification Requirements:
Experience:
- B.S. degree in Computer Science, Software Engineering, MIS or equivalent preferred
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Extensive experience in professional services, software development or customer application/integration support operations, related with IT security
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Proven track record of technical team management experience
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Extensive customer facing experience in a technical or project management role
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Proven experience of systems integration and/or implementation preferred
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Proven solutions consulting experience in large enterprises
Skills:
Key skills required for the position:
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Strong coaching skills within multi-cultural environment and across regions
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Experience in managing a technical team of senior developers based out of diverse location with diverse culture.
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High energy, flexible, pro-active and excellent resistance to stress
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Customer facing experience. Sales and Customers focused (client-oriented mindset).
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Organized and analytical, adept at working in a team environment and able to handle multiple priorities
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Strong presentation and communication skills,
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Ability to understand the business requirements and converting them into solution designs
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Ability to tackle crisis with customers, involving Level C management
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Fluent in English
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Experience of working with software security analysis tools: Static code analysis tools (e.g. Coverity, HP Fortify), Dynamic analysis tools (e.g. HP Web inspect), Vulnerability analysis tools (e.g. Qualys, Nessus) and shall be able to analyze results reported by such tools.
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Strong hands-on development skill using C Linux system and kernel programming, shell scripts, Makefile, python, Java, C#, REST
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CISSP and other security certifications are a plus.
Additional skills (beneficial, not mandatory):
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Knowledge and understanding of Thales products (e.g. HSM, Authentication, Key Management)
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Willingness to travel to client locations if required
At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.
