Ts Desktop support engineer Jobs – 152 Open Jobs Today

Principal Service Engineer
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Health Catalyst India Private Limited —Hyderabad, Telangana
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GE Vernova —Hyderabad, Telangana
- Full-time
- Computer Science
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DAZN —Hyderabad, Telangana
- Full-time
- Windows
- Computer networking
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Quick apply
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Providence Global Center —Hyderabad, Telangana
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- Salesforce
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CGI —Hyderabad, Telangana
- Full-time
- Azure
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- Computer Science
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Lead - Captive Operations
Tata Communications —Hyderabad, Telangana
- Weekend availability
- Microsoft Powerpoint
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- B.Sc
5d
Lead Service Engineer
Providence Global Center —Hyderabad, Telangana
- Part-time
- APIs
- Communication skills
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Analyst - Data Governance and Quality 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
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GCC India —Hyderabad, Telangana
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Amgen —Hyderabad, Telangana
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Wexa AI —Hyderabad, Telangana
- Up to ₹25,00,000 a year
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ACCELQ —Hyderabad, Telangana
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Truveta —Hyderabad, Telangana
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Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
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Viasat —Hyderabad, Telangana
- Online application
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Senior Administrator - Field Services
Microland —Hyderabad, Telangana
- Windows
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Automation Engineer, Officer
State Street —Hyderabad, Telangana
- Full-time
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- B.Sc
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1d

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Principal Service Engineer

Providence Global Center
Hyderabad, Telangana

Apply Now

Job details

Part-time | Full-time

Benefits

Health insurance

Qualifications

ITIL Certification
Cloud infrastructure
SCCM
Git
Windows
Enterprise architecture
REST
Scripting
GitHub
APIs
ServiceNow
AI
Citrix
Communication skills
PowerShell
Intune
Analytics

Full job description

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

Best In-class Benefits
Inclusive Leadership
Reimagining Healthcare
Competitive Pay
Supportive Reporting Relation

Organization Background

Engineering Services & Infrastructure (ESI) provides the core technology foundation enabling caregivers, physicians, patients, and technology partners to deliver on Providence’s mission. ESI supports Cloud Services, Network Connectivity, Data Centers, Collaboration Platforms, and End User Computing (EUC), driving large‑scale cloud adoption, infrastructure modernization, and digital experience transformation.

Role Summary

The Principal Service Engineer / Senior Architect – Digital Experience & Observability is a senior individual contributor responsible for defining, governing, and advancing the enterprise digital experience and observability architecture across endpoints, EUC platforms, and supporting infrastructure.

This role owns the technical strategy, platform architecture, and operating model for experience‑led operations, combining DEX, endpoint observability, automation, and AI‑assisted remediation capabilities.

Core Responsibilities:

Enterprise Architecture & Strategy

Own the enterprise Digital Experience (DEX) and Endpoint Observability architecture within ESI
Define the long‑term technical strategy for experience‑led operations across EUC and endpoint services
Establish platform standards, architectural patterns, and governance models adopted across teams
Serve as the final technical authority for complex, cross‑domain engineering decisions

DEX & Observability Platforms

Lead enterprise‑scale design and operation of Nexthink (Collectors, Engines, Portal, NQL, workflows)
Architect integrated observability solutions across:
Nexthink (DEX)
ControlUp (VDI / EUC monitoring and remediation)
Citrix monitoring and analytics
Endpoint and infrastructure observability platforms (e.g., synthetic monitoring, telemetry services)
Drive correlation of endpoint, VDI, application, and user‑experience signals into a unified experience view
Define and maintain experience indicators, SLIs, KPIs, and service health models aligned to business outcomes

Automation & Proactive Remediation (Mandatory)

Architect and develop advanced PowerShell automation for endpoint diagnostics and remediation
Design and implement self‑healing and proactive remediation patterns across endpoints and EUC platforms
Establish automation governance using GitHub‑based workflows, reviews, and version control
Reduce repeat incidents and operational noise through data‑driven automation strategies

Platform Integrations & Data Engineering

Own integrations between DEX / observability platforms and ServiceNow for experience‑driven incident workflows
Design and implement REST API–based integrations for telemetry sharing, enrichment, and automation
Enable cross‑platform data flows across monitoring, CMDB, ITSM, and automation platforms

Technical Leadership & Influence

Act as a technical mentor and advisor to Senior and Lead Service Engineers
Influence platform and roadmap decisions across ESI, EUC, Service Engineering, and partner teams
Translate complex technical and experience insights into clear risk, impact, and recommendation narratives
Lead the creation of technical standards, reference architectures, and authoritative documentation.

Skills & Qualifications

Required

10–12+ years of experience in Endpoint Services, EUC, Observability, or Digital Experience in large enterprises
Deep expertise in Nexthink (NQL, dashboards, investigations, workflows, alerts)
Strong hands‑on experience with ControlUp and Citrix‑based monitoring / analytics
Mandatory: Expert‑level PowerShell scripting for automation and remediation
Strong experience with GitHub for code governance and collaboration
Hands‑on REST API integration experience
Deep understanding of Windows endpoint internals, endpoint health, performance, and stability
Experience designing enterprise‑scale observability and monitoring architectures
Proven ability to lead complex technical initiatives without direct authority
Strong written and verbal communication skills with senior technical and leadership stakeholders.

Preferred / Add‑On Skills

Experience with Virtual Desktop (VDI) environments
Knowledge of synthetic monitoring, telemetry pipelines, and experience‑led operations
Exposure to AIOps or agentic AI‑driven observability models
Familiarity with Infrastructure as Code (IaC) and automation‑first operating models
Experience working in regulated enterprise environments

Certifications (Nice to Have)

Nexthink Advanced Certification (Admin / Advanced / DEX)
Microsoft Endpoint Administrator – MD‑102 (Modern Endpoint Management / Intune)
GitHub Certification (Foundations or higher) – enterprise source control and automation governance
Endpoint & MDM Platform Certifications
Microsoft Intune / MEM
SCCM / MECM (preferred)
EUC / Virtual Desktop Certifications
Citrix Certified Associate / Professional (CCA / CCP) or equivalent
ITIL Foundation (Service management and operational best practices)

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

Apply Now

Refine Your Search

desktop support engineer jobs in ts

Principal Service Engineer

Sr Associate IS engineer citrix operations

Systems Engineer, Sr

Engineer - Embedded SW Development

EUC Regional Lead

Lead Software Engineer

AI Automation Engineer (Browser Automation + AI Tooling)

Tableau Developer

Lead - Captive Operations

Lead Service Engineer

Analyst - Data Governance and Quality 5B

Performance Engineer, Sr.SDet

Software Engineer (Lab Automation)

Azure Tech Lead

Software Development Engineer in Test (SDET)

Security Engineer - Cloud Infrastructure

Sr. Analyst - Business Data Services 4A

.Net Senior Software Engineer

Senior Administrator - Field Services

Automation Engineer, Officer

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