Hoshiarpur Taqipur Punjab Caller Jobs – 105 Open Jobs Today

Customer Care Executive
Livasa Hospitals —Mohali, Punjab
- Up to ₹3,00,000 a year
- Full-time
- Sales
- English
- Bachelor's degree
Quick apply
Tele Caller Executive
The Beginning of New Start —Mohali, Punjab
- ₹13,000 - ₹17,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
Tele Caller Executive
Greenwaves Immigration —Chandigarh, Chandigarh
- ₹15,000 - ₹20,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Tele Caller Executive
Alexan Real Estate —Mohali, Punjab
- ₹10,000 - ₹12,000 a month
- Full-time
- CRM software
- English
- Microsoft Office
Quick apply
Sales Executive
Esunscope solar pvt. ltd —Mohali, Punjab
- ₹2,00,000 - ₹3,00,000 a year
- Full-time
- Microsoft Excel
- Electrical experience
- Bachelor's degree
- Health insurance
Quick apply
Receptionist/Administrator
Addii Biotech Pvt Ltd —Mohali, Punjab
- ₹18,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Paid sick time
Quick apply
4d
AR Caller - Medical Billing
3DS Global Private Limited —Mohali, Punjab
- ₹18,000 - ₹25,000 a month
- Full-time
- English
- In-person
- Medical terminology
Quick apply
8d
AR Caller - Fresher RCM
3DS Global Pvt. Ltd —Mohali, Punjab
- ₹18,000 - ₹20,000 a month
- Full-time
- No experience needed
- English
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
Pharmaceutical Telecaller
Dravinn Formulations —Chandigarh, Chandigarh
- ₹12,000 - ₹16,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
Front Office Receptionist
Dolphin Head Hunters —Chandigarh, Chandigarh
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Cell phone reimbursement
Quick apply
9d
TELECALLERS
new bright horizon —Mohali, Punjab
- ₹15,000.00 - ₹30,879.07 a month
- Full-time
- In-person
Quick apply
Tele Caller
PharmaHopers —Mohali, Punjab
Admission Counselor cum tele caller
Kanika's Nursing Academy —Chandigarh, Chandigarh
- ₹12,000 - ₹18,000 a month
- Email
- English
- Microsoft Office
- Bachelor's degree
Quick apply
1h

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Customer Care Executive

Livasa Hospitals
Mohali, Punjab

Quick apply

Job details

Full-time
Up to ₹3,00,000 a year

Qualifications

Multilingual
Sales
English
Bachelor's degree
Hospital experience

Full job description

Role & Responsibilities

1. Patient Interaction:

o Handle incoming calls from patients, their families, and healthcare professionals in a compassionate and empathetic manner.

o Provide information about hospital services, appointment scheduling, and general inquiries.

2. Appointment Scheduling:

o Efficiently schedule, reschedule, or cancel patient appointments based on availability and medical priorities.

o Send appointment reminders and follow-up calls as necessary.

3. Healthcare Information Dissemination:

o Share basic healthcare information, such as hospital visiting hours, parking details, and pre-appointment instructions.

o Direct callers to appropriate departments or medical personnel.

4. Emergency Response Coordination:

o Handle emergency calls calmly and follow established protocols for rapid response.

o Coordinate with emergency services and internal hospital teams to ensure timely assistance.

5. Medical Records Assistance:

o Provide information on how to access and obtain medical records.

o Assist in the coordination of record transfers between departments or external entities.

6. Insurance Verification:

o Verify patient insurance information to ensure accurate billing and coverage.

o Explain insurance-related queries to patients and assist with the resolution of issues.

7. Billing and Financial Inquiries:

o Address patient inquiries related to billing statements, payment options, and financial assistance programs.

o Coordinate with the billing department for issue resolution.

8. Healthcare Service Promotion:

o Inform callers about new healthcare services, specialties, or community health programs offered by the hospital.

o Encourage participation in health and wellness initiatives.

9. Compliance with Patient Privacy Regulations:

o Adhere strictly to patient privacy regulations, such as HIPAA, and ensure the confidentiality of patient information.

o Educate callers on the importance of privacy and data protection.

10. Follow-Up Calls:

o Conduct follow-up calls to patients after appointments or hospital stays to gather feedback and address any concerns.

o Document patient feedback for quality improvement purposes.

11. Medical Advice Triage:

o Follow established protocols for directing medical inquiries to appropriate healthcare professionals.

o Provide general information while avoiding offering medical advice.

12. Multilingual Support:

o Provide language support for non-English speaking patients or family members.

o Utilize translation services when necessary to ensure clear communication.

13. Medical Transportation Coordination:

o Assist in coordinating transportation services for patients, especially those with special needs or mobility challenges.

o Communicatewith transportation providers to ensure timely arrivals.

14. Escalation of Critical Issues:

o Identify and escalate critical patient issues or emergencies to the appropriate medical staff or hospital administration promptly.

15. Collaboration with Hospital Departments:

o Collaborate with various hospital departments, including nursing, billing, and emergency services, to address patient needs effectively.

16. Continuous Training:

o Participate in ongoing training programs to stay updated on medical terminology, hospital services, and industry regulations.

o Attend regular team meetings to discuss improvements and share knowledge.

17. Documentation and Reporting:

o Maintain accurate and detailed records of patient interactions and inquiries.

o Generate reports on call center performance and patient satisfaction.

Exp- 1 to 2 years ( Hospital Experience)

Qualification - Any Graduate

Interested candidates can forward resume at
whats-app on 7743005537

Thanks and Regards

Amandeep Kaur

Job Type: Full-time

Pay: Up to ₹300,000.00 per year

Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

Hospital: 1 year (Preferred)

Work Location: In person

Quick apply

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caller jobs in hoshiarpur taqipur punjab

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