Perungudi Chennai Tamil Nadu Desktop support engineer Jobs – 119 Open Jobs Today

Engineer Desktop Support / Help Desk
Onx —Chennai, Tamil Nadu
- Azure
- Microsoft Outlook
- Computer Science
Lead Engineer - Controls
Bw Corporate Gcc —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Databases
- SQL
Maconomy ERP – Test Automation Lead
WPP —Chennai, Tamil Nadu
- Hybrid work
- DevOps
- ERP systems
- Leadership
Electrical and Electronics Cost Out Engineer
GE Vernova —Chennai, Tamil Nadu
- Full-time
- CAD
- Electrical experience
- Bachelor's degree
Senior Python Developer with Tableau
Luxoft —Chennai, Tamil Nadu
- Azure
- Oracle
- Data analysis skills
Maconomy ERP – Senior Test Automation Analyst
WPP —Chennai, Tamil Nadu
- Hybrid work
- DevOps
- ERP systems
- Leadership
Product Security Architect
Logitech —Chennai, Tamil Nadu
- Online application
- Hybrid work
- Azure
- Research
- Master's degree
- Work from home
Presales Specialist
New Wave Computing —Chennai, Tamil Nadu
R&D Engineer - Senior Developer
Advantest —Chennai, Tamil Nadu
- Azure
- Computer Science
- B.Sc
Citrix Architect
Capgemini Sogeti —Chennai, Tamil Nadu
- Azure
- Windows
- AWS
- Health insurance
Java Backend
Citi —Chennai, Tamil Nadu
- Full-time
- Windows
- Java
- Master's degree
Engineer- Mechanical
Bw Corporate Gcc —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- AutoCAD
- Microsoft Outlook
Product Security and Privacy Architect
ASSA ABLOY —Chennai, Tamil Nadu
- Part-time
- Computer Science
- English
- Master's degree
Product Security and Privacy Champion
ASSA ABLOY —Chennai, Tamil Nadu
- Part-time
- Computer Science
- English
- Bachelor's degree

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Handle escalated incidents from L1 and L2 support engineers. Minimum 2+ years of experience in the VFX, Animation, or Media & Entertainment industry.
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Legrand Group —Chennai, Tamil Nadu
Handle escalated support tickets from L1 engineers and ensure timely resolution. Handle escalated support tickets from L1 engineers and ensure timely resolution…
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Engineer Desktop Support / Help Desk

Onx -
Chennai, Tamil Nadu

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Job details

Qualifications

TCP
ITIL Certification
Azure
Microsoft Outlook
Computer Science
Software troubleshooting
Customer service
CCNA
Windows
Technical support
DHCP
Analysis skills
Bachelor's degree
DNS
ServiceNow
TCP/IP
Diploma
Communication skills
Active Directory
CompTIA A+
Information Technology
VPN

Full job description

Job Title: P1 Engineer-Desktop Support/ Help desk

Job Purpose:

The P1 Engineer – Desktop Support / Help Desk is responsible for providing advanced first-line technical support and service request fulfillment for end users across supported business applications, systems, and infrastructure services. This role independently diagnoses and resolves technical issues, ensures adherence to service level agreements (SLAs), and serves as an escalation point for junior service desk personnel. The engineer is expected to contribute to process improvements, knowledge management, and overall service excellence while maintaining a high level of customer satisfaction.

Essential Functions:

Provide advanced Level 1 technical support for hardware, software, operating systems, network connectivity, and business applications.
Diagnose and resolve incidents and service requests independently while meeting established SLAs.
Perform detailed troubleshooting and root cause identification for recurring user issues.
Manage incident ownership from initiation through resolution and closure.
Escalate complex or unresolved issues to Level 2 support teams with complete troubleshooting documentation.
Support account administration activities including password resets, access management, and user provisioning/deprovisioning.
Monitor service desk queues and prioritize incidents based on business impact and urgency.
Participate in major incident bridge calls and provide user communication updates as required.
Create, update, and maintain knowledge base articles, SOPs, and troubleshooting documentation.
Assist in onboarding and mentoring junior service desk associates.
Identify opportunities for automation, process optimization, and service improvement.
Ensure compliance with ITIL processes including Incident, Request, Problem, and Change Management.
Generate and maintain accurate ticket documentation, work notes, and customer communications.
Collaborate with infrastructure, application, security, and network teams to facilitate issue resolution.
Contribute to operational reporting and service quality initiatives.

Education & Certifications:

Diploma/Graduate / Professional degree in computer science, Information Technology, Electronics, or related discipline.
ITIL Foundations Certification, CCNA preferred.
Microsoft Fundamentals, Azure Fundamentals, CompTIA A+, Network+, or equivalent certifications preferred.

Experience:

3-6 years of experience in technical support, NOC or service desk environment.

Special Knowledge, Skills, and Abilities:

Technical Skills

Strong understanding of Windows operating systems and desktop troubleshooting.
Knowledge of Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
Basic understanding of Active Directory, Group Policies, and user account management.
Understanding of networking fundamentals including DNS, DHCP, VPN, TCP/IP, and Wi-Fi troubleshooting.
Familiarity with endpoint management and remote support tools.
Experience using ITSM tools such as ServiceNow.

Professional Skills

Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to handle multiple priorities in a fast-paced environment.
Strong customer service orientation and stakeholder management skills.
Ability to work independently with minimal supervision.
Effective documentation and knowledge-sharing capabilities.
Ability to mentor and guide junior team members.

Apply Now

Refine Your Search

desktop support engineer jobs in perungudi chennai tamil nadu

Engineer Desktop Support / Help Desk

Lead Engineer - Controls

Maconomy ERP – Test Automation Lead

Electrical and Electronics Cost Out Engineer

Senior Python Developer with Tableau

Maconomy ERP – Senior Test Automation Analyst

Product Security Architect

Presales Specialist

R&D Engineer - Senior Developer

Citrix Architect

Java Backend

Engineer- Mechanical

Product Security and Privacy Architect

Product Security and Privacy Champion

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