Maharashtra Executive customer engagement (agency) Jobs – 107 Open Jobs Today

Sr.Director / AVP - Ecomm
Dentsu —Baner, Pune, Maharashtra
- Full-time
- Management
- Salesforce
- Agile
Parcel Logistics Sourcing Intelligence Manager
Hewlett Packard Enterprise —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Social Media Management
Bridging Associate Pvt Ltd —Nagpur, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- Social media management
- Organisational skills
- In-person
Quick apply
Marketing Platform Auto Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Social Media Executive
Unstoppable Solutions LLP —Andheri, Mumbai, Maharashtra
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Excel
- Marketing
- Analysis skills
- Commuter assistance
- Paid time off
Quick apply
Customer Engineer II, Platform, Google Cloud
Google —Mumbai, Maharashtra
- Full-time
- Presentation skills
- Bachelor's degree
- AI
Digital Mktg Advisory Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Platform Customer Engineer, Google Cloud
Google —Mumbai, Maharashtra
- Full-time
- Presentation skills
- Bachelor's degree
- Organisational skills
3d
Marketing & Social Media executive
Inventive Consumer Products (FreshńDew) —Marol, Mumbai, Maharashtra
- ₹7,000 - ₹15,000 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
- Flexible schedule
Quick apply
4d
Quality Management System
SailPoint —Pune, Maharashtra
- Full-time
- Salesforce
- English
- AWS
Area Manager
Aditya Birla Group —Maharashtra
- Management
- Customer service
- Analysis skills
Senior Application Engineer
Siemens —Pune, Maharashtra
- Full-time
- Up to 50% travel
- Sales
- CAD
Mgr. Tax Data Filing
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Manager
Crypto Mize —Dive, Maharashtra
- Full-time
- Bachelor's degree
- Teaching experience
6d
Sales Executive
Crypto Mize —Dive, Maharashtra
- Full-time
6d
Social Media Specialist
Crypto Mize —Dive, Maharashtra
- Full-time
- Social media management
- Communication skills
6d
Digital Mktg Advisory Senior Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Manager – Media Solutions
Asymmetrique —Mumbai, Maharashtra
- Full-time
I&F Decision Sci Practitioner Assoc Mgr
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Data analysis skills
- Research
- Project management
Sales Representative
Crypto Mize —Dive, Maharashtra
- Full-time
- Leadership
6d

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Sr.Director / AVP - Ecomm

Dentsu -
Baner, Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Management
Salesforce
Magento
E-Commerce
Conversion optimisation
Agile
AI
Analytics
Performance marketing

Full job description

We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem.

The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact.

Job Description:

Role: We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem.

The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact.

Key Responsibilities

1. Practice Leadership & Strategy

Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.
Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.
Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.

2. Delivery Governance & Excellence

Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution.
Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.
Provide escalation leadership and ensure swift resolution of delivery bottlenecks.

3. Client Engagement & Stakeholder Management

Act as the senior delivery owner for key enterprise ecommerce clients.
Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions.
Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys.

4. People Management & Capability Building

Manage and mentor a multidisciplinary delivery team of 60 – 80 members.
Attract, groom, and retain high-performing talent; shape a strong culture of delivery discipline and innovation.
Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice.

5. Operational & Financial Ownership

Own practice-level capacity planning, project allocation, utilisation management and revenue forecasting.
Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements.
Drive operational excellence through automation, process optimisation, and best‑practice adoption.

6. Innovation & Growth

Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions.
Identify and build strategic partnerships with platforms, technology providers, and commerce enablers.
Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks.

Required Experience & Qualifications

10–12 years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles with min 5 years in an agency setup.
Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organisation.
Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).
Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross-functional team management.
Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys.
Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets / BigQuery
Exceptional communication, problem‑solving, and stakeholder management skills.
Ability to thrive in a fast-paced, high‑growth, matrixed environment.

Key Competencies

Strategic & Analytical Thinking
Leadership & Team Development
Delivery & Quality Governance
Technical & Platform Expertise
Client Management & Executive Presence
Commercial Acumen
Process & Operational Excellence
Cross-functional Collaboration

Why Join Us?

Opportunity to build and scale a high-impact ecommerce practice within a leading media organisation.
Work with marquee clients across sectors and drive measurable business outcomes.
Collaborative, future-forward culture with strong emphasis on innovation and growth.

Location:

India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park

Brand:

Sokrati

Time Type:

Full time

Contract Type:

Permanent

Apply Now

Refine Your Search

executive customer engagement (agency) jobs in maharashtra

Sr.Director / AVP - Ecomm

Parcel Logistics Sourcing Intelligence Manager

Social Media Management

Marketing Platform Auto Analyst

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