About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.
About Position:
We are seeking a skilled Systems Operations Engineer to provide production support for business-critical Digital Banking applications. The ideal candidate will possess extensive experience in cloud platforms, application monitoring, incident management, and troubleshooting enterprise applications within a 24x7 production support environment.
Role: L2/L3 Production Support-
Location: Hyderabad
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Experience 5 to 8 years
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Job Type: Full-Time Employment
What You'll Do:
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Provide L2/L3 production support for business-critical banking and enterprise applications.
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Monitor application health, system performance, availability, and operational metrics.
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Investigate, troubleshoot, and resolve production incidents within SLA timelines.
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Perform root cause analysis (RCA) and implement preventive and corrective actions.
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Support cloud-hosted applications and platform infrastructure running on Google Cloud Platform (GCP).
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Manage traffic routing, load balancing, DNS configurations, and network troubleshooting activities.
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Collaborate with Development, Infrastructure, Middleware, Database, and Cloud teams to resolve issues efficiently.
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Utilize observability and monitoring platforms to proactively identify and mitigate operational risks.
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Support deployment activities, release validations, and production change implementations.
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Monitor application logs and system alerts using Splunk and other monitoring platforms.
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Ensure platform reliability, stability, and operational excellence through continuous improvement initiatives.
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Participate in on-call support rotations and major incident management processes.
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Maintain operational documentation, troubleshooting guides, and support runbooks.
Expertise You'll Bring:
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5 to 8 years of experience in Production Support, Systems Operations, or Application Support roles.
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Strong experience in Incident Management and Problem Management processes.
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Hands-on experience supporting enterprise applications on Google Cloud Platform (GCP).
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Strong knowledge of Java Application Support and troubleshooting.
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Experience working with OpenShift Container Platform (OCP).
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Expertise in Application Monitoring and observability practices.
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Strong experience analyzing logs and events using Splunk.
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Experience with Traffic Routing, Load Balancing, and Network Troubleshooting.
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Ability to perform root cause analysis and drive permanent issue resolution.
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Strong understanding of production support processes in enterprise environments.
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Knowledge of cloud-native applications and distributed systems.
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Experience supporting high-availability banking or financial applications.
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Strong analytical, troubleshooting, and problem-solving capabilities.
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Excellent verbal and written communication skills.
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Ability to work effectively under pressure and manage multiple priorities.
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Experience with Pivotal Cloud Foundry (PCF).
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Knowledge of Virtual Machine (VM) environments and infrastructure support.
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Experience with DNS administration and troubleshooting.
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Hands-on experience with AppDynamics, Dynatrace, or similar APM tools.
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Familiarity with Middleware technologies and platform support.
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Understanding of Database fundamentals including SQL queries and troubleshooting.
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Experience with F5, AVI Load Balancers, and related networking technologies.
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Knowledge of modern Observability platforms and monitoring frameworks.
Benefits:
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Competitive salary and benefits package
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Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
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Opportunity to work with cutting-edge technologies
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Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
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Annual health check-ups
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Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
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We support hybrid work and flexible hours to fit diverse lifestyles.
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Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
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If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let’s unleash your full potential at Persistent - persistent.com/careers
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
