Green Park Delhi Delhi Sales and service coordinator Jobs – 102 Open Jobs Today

Service Coordinator
Locus Fire & Security India Pvt Ltd —Gurugram, Haryana
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Software troubleshooting
- English
Quick apply
2d
University Coordinator (B2B)
IMTS INSTITUTE —Noida, Uttar Pradesh
- Up to ₹45,000 a month
- Full-time
- Sales
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- Bachelor's degree
- Paid time off
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Advance Research Instruments Company —Delhi, Delhi
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- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
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Associate Account Coordinator (Order Management)
AHEAD —Gurugram, Haryana
- Full-time
- Hybrid work
- Salesforce
- AI
- Communication skills
- Health insurance
- Paid time off
Telesales Coordinator
Peptech Biosciences Ltd. —Delhi, Delhi
- Full-time
- B.Sc
- Microsoft Office
- Master's degree
Sales Executive
Astro Pathshala —Gurugram, Haryana
- ₹18,000 - ₹25,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
Trader - Corn & Pulses (PAN India)
Cargill —Gurugram, Haryana
- Master's degree
- Analysis skills
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Telesales Executive & Coordinator
Tac adventures Pvt ltd —Delhi, Delhi
- ₹20,000 - ₹25,000 a month
- Full-time
- CRM software
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Marketing Coordinator
SubcoDevs —Noida, Uttar Pradesh
- Full-time
- English
- Research
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Sales Engineer
JS Enterprises —Faridabad, Haryana
- ₹18,000 - ₹25,000 a month
- Full-time
- Sales
- Customer service
- Master's degree
- Paid time off
- Cell phone reimbursement
Quick apply
Assistant Manager Accounts
Cotecna —Gurugram, Haryana
- Full-time
- Finance
- Bachelor's degree
- No travel
9d
Social Media Coordinator
Nwaresoft —Gautam Buddha Nagar District, Uttar Pradesh
- Full-time
- Social media management
- English
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Client Intake Specialist - US Voice process
ASI-Apex Sourcing —Delhi, Delhi
- Full-time
- Customer service
- Business development
- Bachelor's degree
- Health insurance
Associate, Client Relation Assistant, GESS - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Excel
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Marketing Research Analyst (MRA) - Overseas
MBA Journals —Noida, Uttar Pradesh
- Master's degree
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- MBA
Engineer - Application
Plansee Group —Gurugram, Haryana
- Full-time
- CAD
- Microsoft Office
- Bachelor's degree
6d
GRAPHIC DESIGNER
Webisdom management services —Noida, Uttar Pradesh
- Bachelor's degree
- Communication skills
- Marketing
Senior Project Manager - Cloud
AHEAD —Gurugram, Haryana
- Weekend availability
- Remote
- Azure
- PMP
- Salesforce
Lead UX Writer
Sprinklr —Gurugram, Haryana
- Full-time
- Writing skills
- AI
- Paid time off

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Service Coordinator

Locus Fire & Security India Pvt Ltd
Gurugram, Haryana

Quick apply

Job details

Permanent | Full-time
₹20,000 - ₹30,000 a month
2 days ago

Qualifications

Microsoft Excel
Software troubleshooting
Facilities management
CCTV
English
Bachelor's degree
Customer support
Hindi
Diploma
Communication skills

Full job description

Job Description: Service Coordinator – CCTV, Fire Alarm & ELV Systems

Company: Locus Fire & Security India Private Limited
Department: Service & Operations
Location: Unitech Arcadia, Sector 49, Sohna Road, Gurugram, Haryana
Employment Type: Full-time | Work from Office
Experience Required: 2–5 years in service coordination, AMC coordination, customer support, or field service operations
Salary: Commensurate with experience and skills

Role Overview

Locus Fire & Security India Private Limited is looking for a proactive and well-organised Service Coordinator to manage day-to-day service coordination for CCTV, fire alarm, access control, public address, networking, and other electronic security systems.

The candidate will serve as the central coordination point between customers, service engineers, the Technical Manager, and internal departments. The role involves registering service requests, scheduling engineer visits, tracking pending work, coordinating materials, and ensuring that every service request is followed through to documented closure.

This is a coordination and follow-up role—not a field technician or direct sales position. Strong ownership, communication, and consistent follow-up are essential.

Key Responsibilities1. Service Requests & Ticket Management

Receive and register customer complaints and service requests through phone, email, WhatsApp, and the company’s ticketing system. Maintain complete records of the customer, site, reported issue, priority, assigned engineer, committed timeline, and current status.

Ensure that every open ticket has an assigned owner and a clearly defined next action.

2. Engineer Scheduling & Deployment

Prepare daily deployment plans based on service priorities, engineer availability, location, and technical requirements. Coordinate site access, customer availability, required materials, and visit arrangements before deployment.

Track engineer arrival, work progress, completion status, and pending activities. Ensure engineers provide timely operational updates and service reports.

3. Customer Communication & Follow-up

Keep customers informed about visit schedules, expected arrival times, service progress, and pending requirements. Proactively follow up with engineers and internal teams rather than waiting for customers to raise reminders.

Escalate technical issues to the Technical Manager and commercial exceptions or sensitive customer matters to management.

4. AMC & Preventive Maintenance Coordination

Maintain an updated tracker of Annual Maintenance Contracts (AMCs), covered sites, service scope, preventive maintenance schedules, and contract expiry dates.

Schedule preventive maintenance visits in advance, obtain customer confirmation, track completion, and arrange follow-up for missed visits. Coordinate upcoming renewal requirements with the sales and management teams.

5. Materials, Spares & Quotation Coordination

Collect material and spare-part requirements from engineers and coordinate with procurement, stores, vendors, and the quotation team. Track availability, approvals, dispatch, delivery, repair, and replacement status.

Follow up on pending quotations and customer approvals to prevent avoidable service delays. Ensure that pricing, warranty commitments, and additional work are approved by the authorised team before being communicated to customers.

6. Service Documentation & Closure

Collect engineer visit reports, customer acknowledgements, photographs, and relevant supporting documents. Verify that completed work and unresolved issues are recorded accurately before updating the ticket status.

Coordinate with Accounts for billable visits, approved additional work, and supporting billing documents. Do not mark partially completed or unresolved work as closed.

7. Daily MIS & Pending-Work Tracking

Maintain a central service tracker covering open complaints, engineer deployment, preventive maintenance visits, material dependencies, and pending approvals.

Submit a daily service closure report by 6:00 PM, highlighting completed work, pending cases, ageing, reasons for delay, responsible owners, next actions, billing requirements, and the next day’s deployment plan. Give particular attention to cases pending for more than 48 hours.

Candidate Requirements

A graduate or diploma holder with relevant experience in service coordination, AMC operations, helpdesk support, or field service management. Experience with CCTV, fire alarm, electronic security, IT services, electrical maintenance, or facilities management will be preferred.

The candidate should be comfortable using Microsoft Excel, email, Google Sheets, and structured WhatsApp communication. Familiarity with Zoho Desk, Zoho CRM, or another service ticketing platform will be an advantage.

Good communication in Hindi and basic written and spoken English is required. The candidate must be able to coordinate multiple engineers and customer requests, maintain accurate records, prioritise urgent cases, and follow up consistently without repeated reminders.

Basic understanding of CCTV, fire alarm, access control, and networking terminology is desirable; advanced technical troubleshooting expertise is not required.

Key Performance Indicators

Performance will be assessed on timely ticket registration and engineer allocation, proactive customer updates, preventive maintenance completion, accurate service documentation, timely daily reporting, and reduction in overdue service cases.

How to Apply

Interested candidates may apply through Indeed with an updated résumé mentioning relevant experience, current and expected salary, notice period, and current location.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

sales and service coordinator jobs in green park delhi delhi

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