Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Lead Business Transformation Architect or equivalent
As a Lead Business Transformation Architect at Deloitte Consulting, you will drive the design, implementation, and delivery of cutting-edge artificial intelligence solutions for our clients. This role combines deep technical expertise with strong leadership capabilities and exceptional client management skills. You will serve as a bridge between complex technical implementations and business objectives, leading development teams while effectively communicating with stakeholders at all levels.
Work you’ll do:
- Technical leadership & Architecture
- Client Engagement & Solution Design
- Team Management & Development
- Service Delivery Excellence
The Team:
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e, Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis.
Qualifications
Must Have Skills/Project Experience/Certifications:
- 9+ years of overall Salesforce Platform experience, with 5+ years focused on CPQ architecture.
- Proven track record delivering enterprise-scale Lead-to-Cash or Quote-to-Cash programs (multi-cloud preferred).
- Able to own end-to-end architecture for Salesforce CPQ implementations, including integration with Sales Cloud, Service Cloud, Billing, ERP, and external systems.
- Partner with business and IT stakeholders to gather requirements, define solution roadmaps, and translate complex business processes into scalable CPQ configurations.
- Lead technical design sessions, produce architecture artifacts (data models, integration specs, ERDs, sequence diagrams), and ensure alignment with enterprise architecture standards.
- Configure, customize, and extend Salesforce CPQ (products, pricing, discounting, approval workflows, quoting, contract amendments, renewals, usage-based models).
- Provide technical leadership to delivery teams (developers, admins, business analysts), enforce best practices, and conduct code/configuration reviews.
- Drive performance tuning, data migration, release management, and environment strategy for large-scale CPQ programs.
- Oversee integration patterns (API, middleware, ETL, event-driven) between CPQ and downstream billing, provisioning, and ERP systems.
- Act as subject-matter expert during pre-sales, solution estimation, and proof-of-concept efforts.
- Mentor junior architects and consultants, fostering a culture of continuous learning and innovation.
- Contribute to CPQ and broader Lead-to-Cash thought leadership, accelerators, and reusable assets.
- Deep knowledge of CPQ data model, pricing waterfalls, product rules, approvals, quote templates, renewals, and amendment models.
- Hands-on expertise with Apex, Lightning Web Components, Salesforce APIs, and integration frameworks.
- Strong understanding of enterprise architecture concepts (data, application, security, integration, DevOps).
- Good to Have Skills/Project Experience/Certifications
- Salesforce Revenue Cloud, or Industries (Vlocity) exposure.
- Experience in high-tech SaaS, manufacturing, or subscription-based business models
#CS-Customerteam
Education:
- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
- Bengaluru/Hyderabad/Pune/Chennai
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
