Ghorpadi Pune Maharashtra Desktop support technician Jobs – 136 Open Jobs Today

Director, Technical Support
Qualys —Pune, Maharashtra
- Full-time
- Computer Science
- B.Sc
- Master's degree
Technical Support Executive
Sancuro Infotech —Pune, Maharashtra
- Master's degree
- Bachelor's degree
- Business Administration
Sr Technical Support Consultant
Harris Computer Systems —Pune, Maharashtra
- Weekend availability
- Nursing
- Computer Science
- Software troubleshooting
13d
Technical Support Executive
Syscraft Technologies LLP —Pune, Maharashtra
- ₹1,50,000 - ₹2,00,000 a year
- Full-time
- Azure
- English
- Windows
- Cell phone reimbursement
Quick apply
System Administrator/Desktop Support Eng.
Pride Purple Group —Pune, Maharashtra
- English
- Bachelor's degree
- Computer networking
Technical Customer Support II-1
Zebra Technologies —Pune, Maharashtra
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Machine learning
11d
System administrator
Toshvi Computer Services —Pune, Maharashtra
- Microsoft Outlook
- B.Sc
- Windows
Senior Linux / Unix Systems Administrator (L2/L3)
Emergys —Pune, Maharashtra
- Microsoft Access
- Software troubleshooting
- Customer service
6d
Technical Support Engineer I
Aspen Technology —Pune, Maharashtra
- Full-time
- Engineering
- English
- Master's degree
Sr. Technical Support Engineer
Aspen Technology —Pune, Maharashtra
- Master's degree
- Bachelor's degree
- Travel
Administrator III - System & Applications Administration
Cencora —Pune, Maharashtra
- Weekend availability
- Oracle
- Computer Science
- Salesforce
Analyst, Business Systems, Middleware Administrator
Edwards Lifesciences —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Technical Support Engineer
Kennovation Software Services —Baner, Pune, Maharashtra
- Computer Science
- ICU experience
- Bachelor's degree
Associate Technician Field Ops
SITA Switzerland Sarl —Pune, Maharashtra
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- No experience needed
- Work from home
Technical Solutions Engineer, Cloud Support, Networking (English)
Google —Pune, Maharashtra
- Weekend availability
- English
- Windows
- Bachelor's degree
Staff Specialist Technical Support Analyst
Emergys —Pune, Maharashtra
- Azure
- AWS
- Analysis skills
Technical Support Engineer
Varad Automation And Robotics —Pune, Maharashtra
- Microsoft Office
- Presentation skills
- Bachelor's degree
ENGINEER TECHNICAL SUPPORT L1
Network Techlabs —Pune, Maharashtra
- Full-time
Linux System Administrator L2 L3
KPIT Technologies GmbH —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Technical Support Lead
LotusFlare —Pune, Maharashtra
- Rotational shift
- Azure
- Software troubleshooting
- Engineering

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Director, Technical Support

Qualys -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Computer Science
B.Sc
Technical support
Master's degree
Bachelor's degree
B.E.
Business Administration
MBA
Leadership
Communication skills

Full job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Director of Technical Support is responsible for leading a global technical support organization that delivers world-class customer support for enterprise customers operating in complex SaaS and cybersecurity environments. This role provides strategic leadership, operational direction, and technical oversight to ensure the successful delivery of support services that drive customer satisfaction, product adoption, and long-term customer success.

The Director will lead and mentor highly skilled technical support teams across multiple regions, ensuring operational excellence, rapid incident response, and proactive customer engagement. This leader will establish clear priorities, accountability frameworks, and performance standards to ensure the support organization operates efficiently while maintaining the highest levels of customer experience.

As a senior leader within the Customer Experience organization, the Director of Technical Support will act as the primary escalation authority for critical customer incidents and security-related issues, coordinating closely with Engineering, Product Management, QA, and Operations to drive rapid resolution and transparent communication during high-impact events.

This role also serves as a key advocate for the voice of the customer, ensuring that product feedback, usage insights, and support trends are shared with internal teams to continuously improve product quality and customer experience.

Qualifications and Key Responsibilities

5+ years of leadership experience managing technical support teams, including at least two years in senior management roles.
6+ years of experience in enterprise technical support or customer-facing technical roles within SaaS, cloud, or cybersecurity environments.
Bachelor’s degree (BE/BS) in Computer Science, Engineering, or related technical field required; MBA or advanced degree is a strong plus.
Demonstrated success delivering enterprise-grade technical support for large-scale IT environments and SaaS platforms.
Proven ability to lead high-performing global teams, including remote and distributed support organizations.
Serve as the primary escalation authority for critical incidents (P1/P2), driving cross-functional coordination and ensuring rapid resolution of high-impact customer issues.
Lead incident management and war-room coordination for security incidents, platform outages, or major customer escalations.
Ensure clear communication with customers and stakeholders, including delivery of Root Cause Analysis (RCA) documentation and post-incident reviews.
Establish and monitor key operational metrics, including Time to Resolution (TTR), SLA compliance, escalation rates, and customer satisfaction metrics.
Define and implement support processes, operational standards, and continuous improvement initiatives to enhance support delivery.
Drive innovation in support operations through automation, workflow optimization, and self-service support capabilities such as knowledge bases and intelligent support systems.
Act as a Trusted Technical Advisor for strategic customers, participating in executive-level customer engagements, including Monthly or Quarterly Business Reviews (MBRs/QBRs) when required.
Participate in the product development and release cycle, ensuring the support organization is fully prepared for new product launches and feature releases.
Ensure support teams receive continuous technical training and enablement on cybersecurity technologies, cloud platforms, and evolving threat landscapes.
Demonstrate strong communication, leadership, and decision-making skills, with the ability to navigate complex technical and operational challenges.

Apply Now

Refine Your Search

desktop support technician jobs in ghorpadi pune maharashtra

Director, Technical Support

Technical Support Executive

Sr Technical Support Consultant

Technical Support Executive

System Administrator/Desktop Support Eng.

Technical Customer Support II-1

System administrator

Senior Linux / Unix Systems Administrator (L2/L3)

Technical Support Engineer I

Sr. Technical Support Engineer

Administrator III - System & Applications Administration

Analyst, Business Systems, Middleware Administrator

Technical Support Engineer

Associate Technician Field Ops

Technical Solutions Engineer, Cloud Support, Networking (English)

Staff Specialist Technical Support Analyst

Technical Support Engineer

ENGINEER TECHNICAL SUPPORT L1

Linux System Administrator L2 L3

Technical Support Lead

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