DigiPro Marketing LLP is a full-service marketing agency helping startups, SMEs, and global organizations build brands, generate demand, and accelerate business growth. We specialize in Brand Strategy, Digital Marketing, Performance Marketing, Social Media, Content Marketing, Website Development, Marketing Automation, AI-powered Marketing Solutions, and Lead Generation.
Our clients span India, the US, UK, and the Middle East across industries including Insurance, PEO, HR Tech, Healthcare, Manufacturing, Education, Technology, and B2B Services.
We are looking for a seasoned Client Growth Head /Account Director with 10+ years of experience in a marketing or advertising agency to lead our client servicing and account growth function.
This is a strategic leadership role responsible for managing key client relationships, driving account growth, ensuring delivery excellence, mentoring the client servicing team, and contributing to the agency's revenue goals.
The ideal candidate is someone who has successfully managed multiple high-value accounts, built long-term client relationships, and consistently delivered measurable business outcomes in a fast-paced agency environment.
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Own the relationship for key strategic accounts from onboarding through long-term partnership.
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Act as a trusted advisor to founders, CXOs, and senior client stakeholders.
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Understand client business objectives and translate them into impactful marketing strategies.
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Conduct quarterly business reviews and annual strategic planning sessions.
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Ensure high levels of client satisfaction, retention, and advocacy.
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Develop account growth plans for every key client.
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Identify opportunities for upselling, cross-selling, and service expansion.
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Drive renewals and long-term retainers.
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Monitor account profitability and resource utilization.
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Achieve revenue growth targets from existing clients.
Collaborate with internal teams to develop integrated marketing strategies across:
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Brand Strategy
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Social Media Marketing
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Performance Marketing
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SEO
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Website Development
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Content Marketing
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Email Marketing
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Marketing Automation
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AI-driven Marketing
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Lead Generation Campaigns
Provide strategic recommendations backed by data, industry insights, and business objectives.
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Ensure projects are delivered on time, within scope, and to the highest quality standards.
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Coordinate with Creative, Content, Performance Marketing, Design, Web Development, and Operations teams.
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Resolve delivery bottlenecks and client escalations.
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Maintain process discipline across all accounts.
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Participate in discovery meetings with prospective clients.
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Understand business challenges and recommend tailored marketing solutions.
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Support proposal development, presentations, and pitches.
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Partner with the leadership team to close strategic opportunities.
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Standardize account management processes.
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Improve client onboarding and reporting frameworks.
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Drive CRM adoption and account governance.
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Introduce automation and AI tools to enhance efficiency.
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Build scalable systems to support agency growth.
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Client Retention Rate
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Account Revenue Growth
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Upsell & Cross-sell Revenue
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Client Satisfaction (CSAT)
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Net Promoter Score (NPS)
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On-Time Project Delivery
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Gross Margin per Account
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Team Utilization - Mix (design, content and servicing)
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Client Escalation Resolution Time
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Referral Business Generated
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Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
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MBA preferred.
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10+ years of experience in a marketing, branding, digital, or integrated advertising agency.
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Agency experience is mandatory. Applications without agency experience will not be considered.
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Minimum 5 years in a leadership role managing client servicing or account management teams.
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Enterprise account management
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Stakeholder engagement
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Relationship building
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Strategic consulting
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Client retention
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Executive communication
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Integrated marketing
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Digital marketing
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Branding
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Performance marketing
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Social media strategy
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SEO
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Content marketing
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Website and UX projects
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Marketing automation
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Team development
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Coaching and mentoring
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Conflict resolution
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Cross-functional collaboration
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Decision-making
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Commercial acumen
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Revenue planning
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Proposal development
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Budget management
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Negotiation
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Analytical thinking
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Presentation skills
Candidates with experience serving clients in the following sectors will be highly preferred:
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Insurance
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HR Tech
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PEO
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Healthcare
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B2B SaaS
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Manufacturing
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Technology
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Education
Experience managing international clients, particularly in the US, UK, or Middle East, will be an added advantage.
Experience with:
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HubSpot or Zoho CRM
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Google Analytics
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Google Ads
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Meta Ads Manager
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LinkedIn Campaign Manager
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Project management tools
- Microsoft Office Suite
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AI tools such as ChatGPT, Claude, Gemini, and marketing automation platforms
The ideal candidate is:
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An agency professional who understands the pace and complexity of managing multiple clients.
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A strategic thinker who can connect marketing initiatives with business outcomes.
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Commercially driven, with a strong track record of growing existing accounts.
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An excellent communicator who can confidently engage with senior client stakeholders.
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A collaborative leader who inspires teams and drives execution excellence.
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Passionate about delivering exceptional client experiences while contributing to the agency's long-term growth.
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Lead strategic client relationships for a growing global marketing agency.
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Work with clients across India, the US, UK, and the Middle East.
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Influence agency strategy and contribute directly to business growth.
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Collaborate with a dynamic team focused on creativity, innovation, and measurable results.
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Grow into a senior leadership role with significant ownership and impact.
