Wagholi Pune Maharashtra Desktop support technician Jobs – 141 Open Jobs Today

IT Helpdesk Specialist - Lead
CTI GLOBAL RESOURCES PRIVATE LIMITED —Pune, Maharashtra
- Software troubleshooting
- Windows
- 12th Pass
Quick apply
20h
Technical Support Engineering, Sr Engineer
Synopsys —Pune, Maharashtra
- English
- Master's degree
- Bachelor's degree
- Health insurance
23h
Senior Linux / Unix Systems Administrator (L2/L3)
Emergys —Pune, Maharashtra
- Microsoft Access
- Software troubleshooting
- Customer service
8d
System administrator
Toshvi Computer Services —Pune, Maharashtra
- Microsoft Outlook
- B.Sc
- Windows
Team Lead-Enterprise Helpdesk
Stratacent —Pune, Maharashtra
- Full-time
- Presentation skills
- Bachelor's degree
- Communication skills
- Commuter assistance
- Health insurance
Quick apply
Sr. Technical Support Engineer
Aspen Technology —Pune, Maharashtra
- Master's degree
- Bachelor's degree
- Travel
IT Systems Administrator
Synextic Global Business Solution —Pune, Maharashtra
- Software troubleshooting
- Windows
- Linux
- Flexible schedule
Technical Support Engineer
Kennovation Software Services —Baner, Pune, Maharashtra
- Computer Science
- ICU experience
- Bachelor's degree
Analyst, Business Systems, Middleware Administrator
Edwards Lifesciences —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Technical Support
Max Secure Software —Pune, Maharashtra
- Windows
- Master's degree
- Bachelor's degree
IT Desktop Support
Squareline Solution —Pune, Maharashtra
- Full-time
Technical Solutions Engineer, Cloud Support, Networking (English)
Google —Pune, Maharashtra
- Weekend availability
- English
- Windows
- Bachelor's degree
Technical Support Lead
LotusFlare —Pune, Maharashtra
- Rotational shift
- Azure
- Software troubleshooting
- Engineering
Staff Specialist Technical Support Analyst
Emergys —Pune, Maharashtra
- Azure
- AWS
- Analysis skills
Administrator III - System & Applications Administration
Cencora —Pune, Maharashtra
- Weekend availability
- Oracle
- Computer Science
- Salesforce
Technical Support Engineer
Varad Automation And Robotics —Pune, Maharashtra
- Microsoft Office
- Presentation skills
- Bachelor's degree
System Administrator
CyberMeru Technologies —Bavdhan, Pune, Maharashtra
- Full-time
- Azure
- Windows
- AWS
Quick apply
8d
ENGINEER TECHNICAL SUPPORT L1
Network Techlabs —Pune, Maharashtra
- Full-time
System / Linux Administrator
Mechatronics Systems —Pune, Maharashtra
- B.Sc
- Master's degree
- Bachelor's degree
Linux System Administrator L2 L3
KPIT Technologies GmbH —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree

I want to receive the latest job alerts for desktop support technician in wagholi pune maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near wagholi pune maharashtra

Technical Support Engineer jobs in Pune, Maharashtra

Technical Lead jobs in Pune, Maharashtra

Technical Support Analyst jobs in Pune, Maharashtra

Technical Support Engineer jobs in Baner, Pune, Maharashtra

Technical Support jobs in Pune, Maharashtra

Systems Administrator jobs in Pune, Maharashtra

Senior Systems Administrator jobs in Pune, Maharashtra

IT Technician jobs in Pune, Maharashtra

Middleware Administrator jobs in Pune, Maharashtra

Systems Administrator jobs in Bavdhan, Pune, Maharashtra

IT Support jobs in Pune, Maharashtra

Lead Generation jobs in Ahmedabad, Gujarat

Lead Enterprise Architect jobs in Chennai, Tamil Nadu

Architect Government jobs in Delhi

Interior Designer, Fresher, Architect jobs in Aurangabad, Maharashtra

Architect, Interior Designer, Work From Home jobs in Coimbatore, Tamil Nadu

Technical Support jobs in Jaipur, Rajasthan

Technical Support Engineer jobs in Ghaziabad, Uttar Pradesh

Internship , Electronics Engineer jobs in Kolkata, West Bengal

Technical Support Engineer jobs in Ahmedabad, Gujarat

IT Helpdesk Specialist - Lead

CTI GLOBAL RESOURCES PRIVATE LIMITED
Pune, Maharashtra

Quick apply

Job details

20 hours ago

Qualifications

Software troubleshooting
IT service management
Windows
Technical support
12th Pass
IT support
Problem management
Communication skills
Help desk

Full job description

CTI has been a leading AV provider for over 30 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest technology experts show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for an IT Helpdesk Specialist whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience.” In this role, you will lead the day‑to‑day helpdesk function and set the tone for how employees experience IT support: friendly, responsive, organized, and dependable. This is a working‑lead role where you will actively take tickets, answer calls, troubleshoot issues, and serve as the primary point of coordination for queue health, escalations, and service quality.

A key part of this role involves measuring and improving the support experience by tracking metrics such as Customer Experience Score (CES) and Mean Time to Resolution (MTTR). You will also lead cross‑department meetings to coordinate IT needs, align priorities, and improve communication between IT and the business.

We will provide the training, support, and work environment to help you succeed. CTI employees are known as customer‑focused problem‑solvers who can get the job done—and do it with a great attitude.

What are your responsibilities?

Lead and reinforce a fantastic support experience through friendly communication, responsiveness, and strong follow‑through
Provide hands‑on helpdesk support by taking tickets, answering calls, troubleshooting issues, and modeling excellent documentation
Manage the ticket queue by prioritizing work, coordinating coverage, and ensuring escalations are handled and driven to completion
Track and improve key performance metrics such as CES, MTTR, ticket aging, backlog, and recurring issues
Lead cross‑department communication and meetings to gather needs, align priorities, and enhance the overall internal support experience
Coach and mentor the team to improve troubleshooting skills, documentation habits, and customer communication
Identify recurring issues and improve processes through documentation, training, and workflow adjustments
Assist with onboarding support as needed, including coordinating with HR and operations for large onboarding days
Other tasks as assigned

Will you fit in?

Our employees fearlessly embrace the company culture, and applicants who merely want to punch in their timecards every day are not what we are looking for
You lead by example with organization, calmness, responsiveness, and a solutions‑focused mindset
You are comfortable being accountable to metrics and using data such as CES and MTTR to make improvements
You communicate clearly and professionally and can facilitate productive meetings with other departments
You can work independently with minimal guidance and aren’t afraid to ask the right questions when you need help
You enjoy coaching others and helping raise the standard of support

Does experience count?

Basic Qualifications

3+ years of experience in an IT helpdesk or customer‑facing technical support role (or equivalent experience)
Experience owning ticket triage, prioritization, escalation, and resolution
Experience tracking and improving support performance metrics such as CES and MTTR
Strong verbal and written communication skills with the ability to lead meetings across departments
High school diploma or equivalent

Preferred experience

Prior experience as a helpdesk lead, senior technician, or service desk coordinator
Experience building helpdesk documentation and onboarding playbooks
Familiarity with IT service management concepts such as SLAs, CSAT/CES, and incident/problem management
Experience with Microsoft 365 and Windows/macOS endpoint support

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Quick apply

Refine Your Search

desktop support technician jobs in wagholi pune maharashtra

IT Helpdesk Specialist - Lead

Technical Support Engineering, Sr Engineer

Senior Linux / Unix Systems Administrator (L2/L3)

System administrator

Team Lead-Enterprise Helpdesk

Sr. Technical Support Engineer

IT Systems Administrator

Technical Support Engineer

Analyst, Business Systems, Middleware Administrator

Technical Support

IT Desktop Support

Technical Solutions Engineer, Cloud Support, Networking (English)

Technical Support Lead

Staff Specialist Technical Support Analyst

Administrator III - System & Applications Administration

Technical Support Engineer

System Administrator

ENGINEER TECHNICAL SUPPORT L1

System / Linux Administrator

Linux System Administrator L2 L3

I want to receive the latest job alerts for desktop support technician in wagholi pune maharashtra

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected