Deccan Pune Maharashtra Desktop support technician Jobs – 125 Open Jobs Today

Team Lead - Enterprise Helpdesk (Pune)
Stratacent —Pune, Maharashtra
- Full-time
- Azure
- Management
- Computer Science
- Commuter assistance
- Health insurance
Quick apply
DevOps and Infrastructure Support Engineer - IT Support + DevOps
Wolters Kluwer —Pune, Maharashtra
- Weekend availability
- Oracle
- Computer Science
- Software troubleshooting
Technical Support Engineer
LogicNP Software —Pune, Maharashtra
- English
- C++
- Software development
Systems Administrator II
AutomationEdge —Pune, Maharashtra
- Call employer
- Azure
- Windows
- AWS
TECHNICAL SUPPORT – INDUSTRIAL AUTOMATION Position: Engineer / Sr. Engine
Semicolon Tech Solution —Bhosari, Pune, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Supplier Systems and Pursuits Administrator
Stantec —Pune, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
Jr. Admin and non-IT Project support
Visulon —Pune, Maharashtra
- Email
- CRM software
- Sales
- Marketing
Technical Support Representative
swaliya softech —Pune, Maharashtra
Staff Specialist Technical Support Analyst
Emergys —Pune, Maharashtra
- Azure
- AWS
- Analysis skills
Linux System Administrator L2 L3
KPIT Technologies GmbH —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Technical Support Engineer
Varad Automation And Robotics —Bhosari, Pune, Maharashtra
- Email
- Microsoft Office
- Presentation skills
- Bachelor's degree
5d
Linux Systems Administrator (Cloud)
Easebuzz Pvt Ltd —Pune, Maharashtra
- Full-time
- AWS
- APIs
- Linux
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Pega System Administrator
Link Group —Pune, Maharashtra
- Azure
- Analysis skills
- APIs
Technical Support Engineer
Kennovation Software Services —Baner, Pune, Maharashtra
- Computer Science
- ICU experience
- Bachelor's degree
ERP and System Administrator
ANAND ERP —Pune, Maharashtra
Senior Engineer- Mechanical
Eaton —Hadapsar, Pune, Maharashtra
- AutoCAD
- Engineering
- English
2d

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Customer Support Engineer
Sysnet Global Technologies Pvt.Ltd —Pune, Maharashtra
How do you ensure that customer support processes align with service level agreements (SLAs)? Provide an example of a report or documentation you created to…
₹20,000 - ₹23,000 a month
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Jr Team Member - IT Operations & Infrastructure
Tata Communications —Pune, Maharashtra
This role focuses on incident monitoring, initial troubleshooting, and escalation to higher support teams. 1–3 years of experience in cloud support, IT support,…
8d

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Team Lead - Enterprise Helpdesk (Pune)

Stratacent
Pune, Maharashtra

Quick apply

Job details

Full-time

Benefits

Commuter assistance
Health insurance

Qualifications

BCS
Knowledge management
Telephony
ITIL Certification
Azure
Management
Computer Science
Incident management
SAS
IT service management
AWS
Analysis skills
Presentation skills
Bachelor's degree
ITIL
IT support
ServiceNow
Computer Applications
Leadership
Communication skills
Information Technology

Full job description

Job Title: Team Lead-Enterprise Helpdesk (Pune)
Location: Viman Nagar, Pune
Shift: 24*7 (Rotational Shift)

Job Description
Stratacent is looking for an experienced Team Lead - Enterprise Helpdesk to lead a team of Technical Service Desk Analysts and ensure smooth day-to-day operations. The role involves managing service desk performance, driving SLA and CSAT adherence, handling escalations, and collaborating with internal and client stakeholders. The ideal candidate should have strong people management skills, ITSM knowledge, and a passion for continuous service improvement.

Responsibilities

Monitor call and ticket volumes to ensure the SLA's are met
Good understanding of CPI's, KPI's and CSAT tracking, measurement, analysis and drive improvements
Keep track of staffing and scheduling to ensure adequate staff is available to manage the volume
Report daily performance to internal and client stakeholders
Be part of internal and external reviews
Perform analysis of the tickets to improve the first-time fix and reduce hops, aging and backlog of tickets
Work closely with Quality, Training, Knowledge Management, Incident Management and Service Transition team to run smooth operations
Handle and respond to escalations with proper RCA and artefacts
Maintain connect with internal and client stakeholders if any issues need attention for resolution or work stoppage

Required Skills

Bachelor's degree in Computer Science, Information Technology, Computer Applications, or a related field.
Proven experience in Service Desk/IT Support team leadership with strong stakeholder management skills.
Strong understanding of ITSM processes, ITIL principles, and service delivery metrics (SLA, KPI, CSAT).
Hands-on experience with ServiceNow, Excel reporting, telephony reporting, and operational dashboards.
Strong analytical, problem-solving, communication, and presentation skills; ITIL 4 Certification preferred.

Employee Benefits:
Group Medical Insurance
Cab facility
Meals/snacks
Continuous Learning Program
Creche facility

Company Profile
Stratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India.We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure, Data and Analytics, Automation, Application Development and ITSM.We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.
URL - http://stratacent.com

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.

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Refine Your Search

desktop support technician jobs in deccan pune maharashtra

Team Lead - Enterprise Helpdesk (Pune)

DevOps and Infrastructure Support Engineer - IT Support + DevOps

Technical Support Engineer

Systems Administrator II

TECHNICAL SUPPORT – INDUSTRIAL AUTOMATION Position: Engineer / Sr. Engine

Supplier Systems and Pursuits Administrator

Jr. Admin and non-IT Project support

Technical Support Representative

Staff Specialist Technical Support Analyst

Linux System Administrator L2 L3

Technical Support Engineer

Linux Systems Administrator (Cloud)

Pega System Administrator

Technical Support Engineer

ERP and System Administrator

Senior Engineer- Mechanical

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