Faridabad Haryana Technical support Jobs – 139 Open Jobs Today

TEAM LEADER - ( TECHNICAL SUPPORT & SALES) -US PPC PROCESS
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹75,000 - ₹1,10,000 a month
- Full-time
- Microsoft Excel
- Software troubleshooting
- Microsoft Office
Quick apply
4h
Support Lead - IT Operations
HCLTech —Noida, Uttar Pradesh
- Project management
- Communication skills
Senior Administrator - ServiceNow, IT Service Management
HCLTech —Noida, Uttar Pradesh
- Analysis skills
- Communication skills
10d
Admin & IT Support
BetterDrones —Noida Sector 62, Noida, Uttar Pradesh
- ₹15,000 - ₹22,000 a month
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Health insurance
Quick apply
Helpdesk Senior Associate - French language
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Software troubleshooting
- Windows
- Microsoft Office
Linux System Admin
NextGenVision Technology —Noida, Uttar Pradesh
- Microsoft Excel
- Linux
Senior Systems Administrator (Algorithmic Trading)
Tethys Technology —Noida, Uttar Pradesh
- Email
- Software troubleshooting
- English
- Windows
- Health insurance
Principal Engineer - ICT
WSP —Noida, Uttar Pradesh
- Hybrid work
- Computer networking
- Agile
- Communication skills
Network Administrator- Algorithmic Trading Systems
Tethys Technology —Noida, Uttar Pradesh
- Email
- Software troubleshooting
- English
- AWS
- Health insurance
Customer & IT Support
Biogenuix —New Delhi District, Delhi
- Flexible schedule
Senior IT Marketing Specialist
AvyaTech —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- CRM software
- Salesforce
- System design
OPERATIONS MANAGER ( TECHNICAL SUPPORT ) -US PPC PROCESS
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹95,000 - ₹1,40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Software troubleshooting
- Health insurance
- Paid time off
Quick apply
4h
Network Support Engineer
TO THE NEW Digital —Noida, Uttar Pradesh
- ₹20,000 - ₹32,000 a month
- Full-time
- In-person
- Commuter assistance
- Food provided
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5h

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TEAM LEADER - ( TECHNICAL SUPPORT & SALES) -US PPC PROCESS

Assistara Global Services Pvt. Ltd.
Noida, Uttar Pradesh

Quick apply

Job details

Permanent | Full-time
₹75,000 - ₹1,10,000 a month
4 hours ago

Qualifications

Microsoft Excel
Software troubleshooting
Technical support
Microsoft Office
Performance management
Analysis skills
Computer hardware
IT support
Computer networking
Leadership
Communication skills

Full job description

Technical Team Leader – IT Products & Technical Support

Company: Assistara Global Service Ltd.
Location: Sector 136, Noida, Uttar Pradesh
Experience: Minimum 5 Years
Employment Type: Full-time
Department: Technical Operations

About Assistara Global Service Ltd.

Assistara Global Service Ltd. is looking for a highly motivated and technically strong Technical Team Leader to join our growing operations team at our Sector 136, Noida location.

The ideal candidate should have strong hands-on experience in technical support, printers, antivirus solutions, computer hardware/software, troubleshooting, and IT products, along with proven experience in team handling and performance management.

If you are a technically skilled professional who enjoys solving complex customer issues, mentoring teams, and driving operational performance, this opportunity is for you.

Job Summary

As a Technical Team Leader, you will be responsible for leading a team of technical support professionals and ensuring the timely and effective resolution of customer and technical issues.

You will act as the key link between the technical team, management, sales, and customers. The role requires a combination of technical expertise, leadership skills, customer-handling ability, and operational discipline.

Key ResponsibilitiesTechnical Support & Troubleshooting

Lead a team handling technical support for printers, antivirus, software, hardware, and other IT products.
Provide technical guidance and assistance to team members for complex issues.
Troubleshoot printer hardware, software, connectivity, installation, configuration, and driver-related issues.
Handle antivirus installation, configuration, update, compatibility, and troubleshooting issues.
Diagnose computer hardware/software and peripheral-related problems.
Ensure technical queries and customer complaints are resolved within defined SLAs.
Take ownership of critical technical escalations and ensure timely resolution.
Identify recurring issues and recommend corrective and preventive solutions.
Maintain and update technical troubleshooting guides, FAQs, and SOPs.

Team Management

Manage, mentor, coach, and motivate a team of technical support executives.
Monitor daily team performance and ensure achievement of operational KPIs.
Conduct regular team briefings, coaching sessions, and performance reviews.
Identify individual performance gaps and implement improvement plans.
Ensure proper allocation and distribution of workload within the team.
Maintain team discipline, attendance, productivity, and process adherence.
Support new employees during onboarding, training, and nesting.
Build a positive, collaborative, and customer-focused team environment.

Quality & Operations

Monitor technical interactions to ensure adherence to quality standards.
Track key metrics including AHT, SLA, FCR, CSAT, productivity, resolution rate, and quality scores.
Prepare daily/weekly/monthly performance reports and share insights with management.
Ensure compliance with company policies, technical processes, and service standards.
Coordinate with Sales, Operations, Quality, and other departments for effective issue resolution.
Identify process gaps and recommend improvements to enhance customer experience and operational efficiency.

Customer & Escalation Management

Handle high-priority customer complaints and technical escalations.
Communicate technical solutions clearly to customers and internal stakeholders.
Ensure a professional and customer-centric approach in all interactions.
Follow up on unresolved issues until complete closure.
Maintain strong customer relationships through timely and effective support.

Required Qualifications & Experience

Minimum 5 years of relevant experience in Technical Support / IT Support / Technical Operations.
Minimum 1–2 years of experience in a Team Leader or supervisory role preferred.
Strong hands-on experience with printers and printer troubleshooting.
Good knowledge of antivirus software, computer hardware, operating systems, software, peripherals, and basic networking.
Experience handling technical escalations and customer complaints.
Proven ability to manage, coach, and motivate a technical support team.
Strong knowledge of operational KPIs and performance management.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Good knowledge of MS Office, particularly Excel and reporting tools.
Willingness to work in rotational/US shifts if required.

Preferred Skills

Strong technical troubleshooting skills.
Excellent team-management and leadership abilities.
Customer-focused approach.
Strong decision-making and escalation-management skills.
Ability to work under pressure in a fast-paced environment.
Strong interpersonal and communication skills.
Ability to train and develop technical support executives.
Good understanding of SLA-driven support operations.
Strong ownership and accountability.

Key Performance Indicators

The Technical Team Leader will be responsible for maintaining and improving:

First Call/First Contact Resolution (FCR)
Customer Satisfaction (CSAT)
Average Handling Time (AHT)
SLA Adherence
Technical Resolution Rate
Quality Scores
Team Productivity
Escalation Resolution
Attendance & Schedule Adherence
Customer Complaint Resolution
Process Compliance

Why Join Assistara Global Service Ltd.?

Opportunity to work with a growing organization.
Leadership role with direct team-management responsibilities.
Exposure to a wide range of IT products and technical solutions.
Professional and performance-driven work culture.
Career growth and development opportunities.
Opportunity to lead, mentor, and develop a high-performing technical team

Pay: ₹75,000.00 - ₹110,000.00 per month

Work Location: In person

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technical support jobs in faridabad haryana

TEAM LEADER - ( TECHNICAL SUPPORT & SALES) -US PPC PROCESS

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