Pimpri Pune Maharashtra Call centre Jobs – 137 Open Jobs Today

Administrator - Program & Project Management
HCLTech —Pune, Maharashtra
- PMP
- Microsoft Office
- Analysis skills
9d
SeniorAdministrator - IAM Project management
HCLTech —Pune, Maharashtra
- Analysis skills
- Project management
- Communication skills
9d
GBS Healthcare Training & Development Design Specialist
UPS —Pune, Maharashtra
- Remote
- Customer service
- English
- Microsoft Office
10h
Support Consultant
Veradigm —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Salesforce
- Paid time off
Technical Support Representative
swaliya softech —Pune, Maharashtra
Telesales Intern
ClassPe Edutech Pvt Ltd —Balewadi, Pune, Maharashtra
- ₹10,000 a month
- Bachelor's degree
- In-person
- Internship
Quick apply
Telesales Executive
wavereco consulting llp —Pune, Maharashtra
- ₹15,000 - ₹23,000 a month
- Full-time
- Sales
- In-person
- Communication skills
- Paid time off
Quick apply
Telemarketing specialist
Pratyin Infotech Consulting —Pune, Maharashtra
- Urgently hiring
- English
- Microsoft Office
- Communication skills
Junior Sales Executive (Telesales)
SKInnovative Learning Services (SKILS) —Pune, Maharashtra
- Full-time
- English
- Communication skills
Executive Inside Sales
ASPERA Advisors —Pune, Maharashtra
- Online application
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Telemarketing Executive
SplendorNet Technologies —Pune, Maharashtra
- English
- Communication skills
3848085-Executives
EXL Service —Pune, Maharashtra
- Full-time
- English
- Negotiation
Role Clarity - Outbound Sales
Quick Interior —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Telemarketer
Sohum Autogas Systems —Pune, Maharashtra
- ₹10,000 - ₹12,000 a month
- CRM software
- Customer service
- English
Technology Architect
Accenture —Pune, Maharashtra
- Full-time

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Administrator - Program & Project Management
HCLTech —Pune, Maharashtra
Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience. Recruitment Requisition tools & Process.
9d
SeniorAdministrator - IAM Project management
HCLTech —Pune, Maharashtra
This role focuses on troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions to enhance customer satisfaction…
9d

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Administrator - Program & Project Management

HCLTech -
Pune, Maharashtra

Apply Now

Job details

9 days ago

Qualifications

ITIL Certification
PMP
Procurement
Microsoft Office
Analysis skills
Project management
Supply chain management
Root cause analysis
Communication skills

Full job description

Pune, Maharashtra
Job Summary
The Project Executive in Support & Operations plays a critical role in ensuring exceptional customer service and operational efficiency. This position is responsible for independently resolving service tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction while adhering to quality standards and regulatory requirements.
Key Responsibilities
1. Ensure adherence to quality standards, regulatory requirements, and company policies while managing support operations and project execution.
2. Provide effective on-call support for escalated issues, conducting thorough root cause analyses to identify and resolve underlying problems.
3. Manage knowledge base updates and contribute to value-adding activities, including training new team members and coaching analysts to improve team performance.
4. Independently resolve service tickets within the agreed Service Level Agreements (SLA) for ticket volume and response time, ensuring timely resolutions.
5. Foster a positive customer experience by aiming for First Call Resolution and minimizing rejected resolutions or reopened cases, thereby enhancing overall customer satisfaction (CSAT).
6. Strong understanding of project management principles and methodologies in a support context.
7. Proficiency in DMO tools and technologies for effective ticket management and operational support.
8. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
9. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
10. Involve in customer financial deliverables & operational hygiene including onboarding & Offboarding, Life cycle management of Projects/Customer.
11. Enabling Internal and external financial audits conducted on the module including historical cases.
Skill Requirements
1. Strong understanding of project management principles and methodologies in a support context.
2. Proficiency in DMO tools and technologies for effective ticket management and operational support.
3. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
4. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
5. Resource Management System to perform allocation & Delimitation of resources.
6. Recruitment Requisition tools & Process.
7. Proficiency Required in Procurement process such as Lifecycle management of a Project, Customer Onboarding & Offboarding, Billing management Systems & process, Customer service best practices and commitment to exceptional delivery.
8. Basic is needed in MIS reporting, Audit & quality management, Stakeholder & SLA Management.
9. Understand the contracting terminology for Field Services in the IT Infra domain.

Other Requirements
1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation, Or Similar.
2. MS Office knowledge
3. Excellent Communication Skill & Analytical skills
4. Understanding of current IT Project Methodologies
5. Supply Chain management function for an IT Infrastructure services Provider Company
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call centre jobs in pimpri pune maharashtra

Administrator - Program & Project Management

SeniorAdministrator - IAM Project management

GBS Healthcare Training & Development Design Specialist

Support Consultant

Technical Support Representative

Telesales Intern

Telesales Executive

Telemarketing specialist

Junior Sales Executive (Telesales)

Executive Inside Sales

Telemarketing Executive

3848085-Executives

Role Clarity - Outbound Sales

Telemarketer

Technology Architect

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