Mumbai Maharashtra Customer service representative Jobs – 136 Open Jobs Today

Customer Support Specialist
Blue Ribbon Bags India Pvt Ltd —Lower Parel, Mumbai, Maharashtra
- ₹17,000 - ₹18,000 a month
- Weekend availability
- Spanish
- Customer service
- English
Quick apply
5h
Customer Support Associate
Indexia Finserve —Mumbai, Maharashtra
- Bachelor's degree
- Communication skills
Customer Service
TNS (Transnational Shipping India Private Limited) —Mumbai, Maharashtra
Client Services Associate
Interpolitan Money —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
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Indoor Sales Executive (On-Site, With High Incentive Structure)
Keding Enterprises Private Limited —Mumbai, Maharashtra
Experience working with Property Developers or in the Construction industry. Maintain strong client relationships and deliver great service.
₹65,000 - ₹1,10,000 a month
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Customer Support Executive (CSE)
MORE RETAIL PRIVATE LIMITED —Andheri, Mumbai, Maharashtra
Experience in *customer support or escalation handling*. Knowledge of *South Indian languages* such as *Kannada *will be an added advantage.
₹2,00,000 - ₹5,00,000 a year
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2h

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Customer Support Specialist

Blue Ribbon Bags India Pvt Ltd
Lower Parel, Mumbai, Maharashtra

Quick apply

Job details

Full-time
₹17,000 - ₹18,000 a month
5 hours ago

Benefits

Provident Fund

Qualifications

French
Spanish
Multilingual
Customer service
Call centre
English
Portuguese
Italian
Communication skills
German

Full job description

Location: Lower Parel, Mumbai

Employment Type: Full-time

Schedule: Shift-based (Morning, Day & Night) — coverage required across customer time zones, including weekends/holidays

Qualifications: Graduation

Key Responsibilities:

Respond promptly and professionally to inbound customer calls and emails regarding flight rebooking eligibility.
Verify customer identity and booking details, including date of birth and flight ticket PNR (Passenger Name Record), following data-verification protocols.
Clearly explain the Trip rebooking process to customers, including what to expect next and realistic timelines.
Inform customers that alternative trip options will be sent via email, and clearly explain that they must reply to that email to select their preferred option.
Communicate the 24-hour response window.
Monitor outstanding offer cases approaching their 24-hour deadline and send polite reminder communications where appropriate.
Accurately log every interaction, customer detail, and case outcome in customer support and case management systems.
Escalate complex, sensitive, or ambiguous cases to the Operations team or relevant internal stakeholders.
Maintain a consistently polite, patient, and empathetic tone, particularly with customers who may be stressed about travel disruption.
Identify recurring customer questions or friction points and feed insights back to the Operations and Product teams to improve the customer journey.
Adhere strictly to data privacy and confidentiality standards when handling personal and travel information.

Required:

Fluent English, both written and spoken, with clear pronunciation and a neutral, easily understood accent, this role involves frequent live phone conversations with international customers.
Previous experience in a customer service, call center, or support role (travel, airline, or insurance industry experience is a strong plus).
Excellent verbal communication skills: warm, patient, and confident on the phone.
Strong written communication skills for professional, friendly, and clear email correspondence.
High attention to detail when collecting and verifying sensitive personal and booking information.
Comfortable working with case management, CRM, or helpdesk software (e.g., Zendesk, NeetoDesk, or similar) — training will be provided.
Ability to stay composed and empathetic when speaking with customers who are anxious, frustrated, or facing travel disruption.
Reliable, punctual, and comfortable working shift patterns that may include evenings, weekends, or holidays.

Nice to Have

Additional languages beyond English (Spanish, Italian, French, German, or Portuguese)
Experience working with airlines, OTAs, travel agencies, or travel insurance/assistance providers.
Familiarity with PNR structures and airline booking systems.
Experience working in a startup or fast-paced, evolving operational environment.

How to Apply

Please submit your CV/resume along with a short note (written in English) describing your relevant customer service experience. Shortlisted candidates will be invited to a phone/video interview that includes a brief live English-language assessment.

Pay: ₹17,000.00 - ₹18,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

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