Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
TTS Sales
Role Outline/Job Summary
The key objectives are to originate new wins from clients, cross-sell TTS products and deepen wallet penetration in country and the network, revenue realization and expansion, enhancing customer experience and driving customer satisfaction, innovating, and driving thought leadership and brand building.
ROLE & RESPONSIBILITIES
Business/ Department
Objectives:
To meet the primary financial goal of our clients in North India portfolio through sales and structuring of TTS solutions across Local Corporates and Multinationals for both their country and global opportunities. To lead strategy and focus on increasing our network footprint, accelerate corridor focused growth, drive thought leadership, innovate through co-creation and partnerships, deepen our TTS wallet with large clients and be the disruptor in the Digital Native and traditional going D2C space
Core Responsibilities:
- Identify different buying centers across companies and work towards forging a productive relationship across key/large/complex customers at Treasurer/CFO/Business Head levels in the customer organization.
- Be recognized as a thought leader in the industry and work with customers to provide an enabling solution, 1st to market, in an evolving business environment.
- Leverage the domestic and overseas network for MNC flows, including travel to some of the key buying canter locations/regions along with Coverage, TTS & Markets partners
- To bring special focus and growth through the ecosystem approach and identifying and winning in high potential segments like e commerce, FMCG, Tech etc. Developing client centric industry specific solutions and pitches to sharpen engagement with clients.
- Aggressively grow market share in the network through various corridor flow initiatives across cash and trade by leveraging global & regional teams. Derive value and growth through the One Citi collaboration initiative.
- Be a leader in innovation & digitization, and up tier client engagements through co-creation and collaboration including open mindset on collaboration with FinTech's.
- Build a versatile, global and resilient team.
- Lead initiatives including client events, ecosystem and industry focused collateral and our social media strategy that help our Transaction Banking business in deepening client relationships, strengthening the Citi brand as an industry thought leader, etc.
- Build productive working relationships with partner groups across regional/global sales teams, product, operations & technology, legal, compliance, coverage and market teams. Be involved in cross-functional workgroups to ideate and implement actions that improve customer experience with Citi Services.
- Innovation focus, work with the innovation team to co-create solutions with clients, capitalize on partnerships with FinTech to deliver differentiated solutions to clients
- Establish strong relationships with key digital and innovation stakeholders at client’s end
- Coach and mentor the sales team, drive a culture of inclusion, encourage the team on initiatives
- Drive sales excellence, up tier Sales team through training, joint calling with senior leadership team
- Work on always bettering voice of employee, ensure continuous feedback and career discussions
Day-to-Day Responsibilities:
- This job needs the incumbent to possess specialized product knowledge in Cash and Trade across Corporate segment. The complexity of the job arises from -
- Impact of regulatory guidelines and restrictions. Credit linkages; and leveraging existing business.
- Therefore, the incumbent has a demanding role to play in -
- Achieving an aggressive revenue number in a highly competitive market by selling a diverse portfolio of 20+ products/ sub-products..
- The incumbent will have supervisory responsibility and will be supported by a team of 5+ Global Solution Sales Managers (GSS) and Product Sales Managers.
- Maintaining customer relationships across diverse functions like Accounts, Treasury, Marketing, Purchase, IT & HR
Financial/ Budgetary:
- Sales Revenue generation from all client segments in North India region.
- Product Mix (Kinds of Products): All cash and trade products, 20+ products and all the new offerings and customizations that are/shall-be introduced in the market.
IC/Managerial: Manager
Major Challenges:
- Increasing customer volumes/revenues in a fiercely competitive and dynamic environment. SWAT vs competition to combat threat.
- Developing personal rapport with customers. As a result, become the first point of escalation on any issue. Become a thought leader and advisor
- Knowledge depth within the cash and trade organization, for value-adding beyond one’s normal scope of activities on an ongoing basis.
- Promote team involvement in Process and Change Management within the myriad of existing regulatory constraints.
- Manage risk and compliance needs and requirements
- Manage customer expectation with the existing resource base.
Percentage of Travel: Yes, 50% of the Time
Relocation: Yes, outstation candidates are allowed to apply
QUALIFICATIONS
Education: MBA / CA / Other relevant qualification
Experience:
Minimum 18 years relevant experience in the field of transaction banking or relationship management in cash and trade
Skills:
- Ability to quickly understand cash and trade product propositions, business drivers, policies, customer needs and market and competition
- Selling, Interpersonal and Communication skills for effective, quicker and superior presentations, pitches and conversions
- Demonstrate thought leadership. Ability to create longer term, content trust and advisory based relationships will all the customers in the portfolio
- Managing effectively, the success transfers from TTS regional cash and trade sales teams.
- Work with industry focused teams in the region and globe, leverage their relationships with RTCs and HQs to drive growth of multinationals
- Work with the network teams for outbound flows of going global clients to key geographies such as US, WE, LATAM, Africa
- Leverage the power of the network for peer benchmarking, treasury advisory, data analytics and connectivity solutions
- Analytical skills - to evaluate various alternative solutions to customer needs.
- In-depth knowledge of regulations, market practices, and bank operations
- Innate leadership ability to galvanize resources across units
- People with relevant Banking / Finance / Sales or relationship management
- Ability to work with broad group of stakeholders
Other: ORGANIZATIONAL RELATIONSHIPS
Reports to Direct: India CCPS Sales Head
Supervises Direct: 5 + Solutions Sales and Product Sales Managers
Partnerships
Internal: Citi Commercial Bank (CCB), Corporate Bank (CB), TTS Product
To know more about Citi, We encourage you to visit our career website @ www.online.citibank.co.in/careers/citi-india.htm
-
Institutional Sales
-
Solution Sales
-
Full time
-
Please see the requirements listed above.
-
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
