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Senior Telecalling & Customer Relationship Specialist
ZEED INFORMATICS PRIVATE LIMITED —Mohali, Punjab
- ₹15,000 - ₹22,000 a month
- Full-time
- Salesforce
- English
- In-person
- Health insurance
Quick apply
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Senior Telecalling & Customer Relationship Specialist

ZEED INFORMATICS PRIVATE LIMITED
Mohali, Punjab

Quick apply

Job details

Full-time
₹15,000 - ₹22,000 a month

Benefits

Health insurance

Qualifications

Salesforce
Interior design
English
Relationship management
Phone etiquette
HubSpot
Communication skills
Technical sales

Full job description

Department: Sales & Customer Success
Report To: Sales Manager / COO
Employment Type: Full-timeJob PurposeWe are a premier home automation company looking for a tech-savvy, highly organized Senior Telecaller & CRM Specialist. In this role, you will be the first point of contact for premium clients exploring smart home solutions. You will handle inbound inquiries, conduct strategic outbound follow-ups, and meticulously manage our CRM pipeline to convert raw leads into qualified design consultations. Key Responsibilities1. Customer Engagement & Advisory

Handle inquiries from premium homeowners, builders, architects, and interior designers.
Educate clients on smart home solutions, including automated lighting, security, climate control, and home theatres.
Qualify prospects based on budget, property type, and construction/renovation timelines.

2. CRM & Pipeline Management

Log all activities, call notes, and client preferences instantly inside our CRM platform.
Maintain data hygiene by updating lead stages, deal values, and ownership.
Set automated tasks and alerts to ensure no lead goes cold or missed.

3. Strategic Follow-ups & Booking

Execute rigorous follow-up cadences with high-net-worth individuals (HNIs).
Schedule site surveys and experience center demos for our technical sales team.
Share marketing collateral like product catalogs and case studies post-call.

Required Skills & Experience

Experience: Minimum 2–5 years of telecalling, inside sales, or relationship management experience.
Industry Focus: Prior experience in Home Automation, Luxury Real Estate, Interior Design, AV Systems, or High-End Consumer Electronics is highly preferred.
CRM Mastery: Hands-on experience working daily with systems like HubSpot, Zoho, or Salesforce is mandatory.
Communication: Exceptional verbal and written English communication skills with an elegant, professional phone etiquette.
Sales Acumen: Proven ability to handle objections, build immediate rapport, and close for a meeting/demo.

What We Offer

Competitive fixed monthly salary.
Performance-based attractive incentive structure per qualified demo booked.
Opportunity to work with cutting-edge smart home technology.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Health insurance

Application Question(s):

Which CRM platforms have you used daily in your previous roles? Please briefly describe your routine for logging calls and setting follow-up tasks.
Have you ever pitched or handled client queries for premium products like Home Automation, Luxury Real Estate, AV systems, or High-End Electronics? If yes, please name the companies/products.High-Value Clients
How do you approach following up with a premium client (or HNI) who requested a quote but has stopped answering your calls, without being overly aggressive?
If a client calls asking blindly for a "price list for home automation," what 3 key questions would you ask them to qualify their requirement before booking a demo?

Work Location: In person

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