Badli Delhi Delhi Centre manager / centre Jobs – 129 Open Jobs Today

Senior Administrator - UCC Development Tools
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer Science
- DevOps
- AWS
SAP FICO Manager Mumbai Mumbai
Accord Manpower Services —New Delhi District, Delhi
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Manager-II - e-Commerce North
ICICI Prudential Life Insurance —Gautam Budh Nagar, Uttar Pradesh
- Microsoft Office
2d
Cross Technology Service Delivery Field Support Engineer (L1)
NTT Ltd —Delhi, Delhi
- Full-time
- Oracle
- Bachelor's degree
Cross Technology Service Delivery Field Support Engineer (L1)
NTT DATA —Delhi, Delhi
- Full-time
- Oracle
- Bachelor's degree
PA Associate-Billing
ERM Group —Delhi, Delhi
- Full-time
- Accounting
2d
Manager – Internal Controls and Risk Management M-F
Safran —Delhi, Delhi
- Full-time
- English
- Master's degree
- Analysis skills
Graphic Designer
MAHABODHI GLOBAL FOUNDATION —Barakhamba, Delhi, Delhi
- ₹22,000 - ₹30,000 a month
- Full-time
- Bachelor's degree
- In-person
- AI
- Health insurance
Quick apply
Assistant Manager Kitchen Stewarding
NOVOTEL —Delhi, Delhi
- Full-time
Quick apply
Technical Specialist MS - Systems
NTT DATA —Delhi, Delhi
- Full-time
- Azure
- Oracle
- AWS
Technical Specialist MS - Systems
NTT Ltd —Delhi, Delhi
- Full-time
- Azure
- Oracle
- AWS
Global Pricing Manager
ERM Group —Delhi, Delhi
- Full-time
Customer Delight Manager
Accord Manpower Services —New Delhi District, Delhi
Senior Associate, Viz CoE (GenAI FullStack)
Bain & Company Inc —Delhi, Delhi
- Full-time
- Azure
- DevOps
- Master's degree
Manager – Business Development
The Yellow Coin Communication —Jasola, Delhi, Delhi
- Call employer
Architect Designer
IPS-Integrated Project Services —Naraina, Delhi, Delhi
- Full-time
- AutoCAD
- Agile
- Construction experience
3d
Assistant Manager – Regional Process Engineering & Productivity ( Bijwasan )
DHL —Delhi, Delhi
- Email
- Bachelor's degree
- Travel
- Diploma
- Health insurance
- Paid time off
6h

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Senior Administrator - UCC Development Tools

HCLTech -
Gautam Budh Nagar, Uttar Pradesh

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Job details

Qualifications

CI/CD
Computer Science
Call center experience
DevOps
Git
AWS
Bachelor's degree
Terraform
Continuous integration
APIs
Agile
S3
DynamoDB
GitLab
Identity & access management
Information Technology

Full job description

Gautam Buddha Nagar, Uttar Pradesh
Job Summary

you will be responsible for optimizing Amazon Connect development, deployment and maintenance. With focus on Amazon Connect Contact Centre, surrounding AWS services as well as Terraform and GitLab, your role will be pivotal in ensuring our systems are reliable, scalable, and aligned with agile principles, enabling us to deliver the highest quality solutions to our customers and rapid onboarding of business units.\\\\r\\\\n\\\\r\\\\nKey Responsibilities and Competencies: \\\\r\\\\n\\\\r\\\\n1. Amazon Connect Management: Configure, manage, and optimize Amazon Connect and surrounding AWS service (completely as code) for our contact centre operations, ensuring smooth customer interactions and efficient omnichannel contact routing.\\\\r\\\\n\\\\r\\\\n2. Infrastructure as Code (IaC): Leverage Terraform to implement infrastructure as code practices, automating the provisioning and scaling of resources on AWS within our AWS Landing Zones.\\\\r\\\\n\\\\r\\\\n3. CI/CD Pipelines: Develop and maintain robust CI/CD pipelines using Terraform and GitLab, facilitating seamless and automated software delivery.\\\\r\\\\n\\\\r\\\\n4. Monitoring, Scaling and Observability: Implement monitoring solutions for our systems and use data-driven insights to make scaling decisions, ensuring optimal performance of the platform and mitigation of any issues that may occur.\\\\r\\\\n\\\\r\\\\n5. Security and Compliance: As a part of a regulated business, you will look to continually improve security measures and ensure compliance with both industry and internal standards, working regularly with our landing zone, security, and compliance teams to review and improve security policies.\\\\r\\\\n\\\\r\\\\n6. Agile Collaboration: Collaborate closely with development and operations teams to foster an agile mindset, promote DevOps practices, and facilitate rapid and reliable software releases.\\\\r\\\\n\\\\r\\\\n7. Documentation: Maintain clear and up-to-date documentation of configurations, processes, and best practices.\\\\r\\\\n\\\\r\\\\n8. Problem Resolution: Respond to and resolve technical issues in a timely manner, collaborating with cross-functional teams to address root causes.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nRequired Experience / Technical Skills / Qualifications\\\\r\\\\n• Bachelor\\\\\\\'s degree in Computer Science, Information Technology, or a related field.\\\\r\\\\n• AWS Certified Associate Architect / Sysops Administrator (*Essential)\\\\r\\\\n• 5yr Contact Centre Technology experience (ACD Routing, Skills based routing, etc) with a demonstratable knowledge of contact centre operations and metrics.\\\\r\\\\n• 5yr Proven experience as a customer facing Amazon Connect DevOps Engineer.\\\\r\\\\n• 5yrs Proven experience supporting and maintaining Amazon Connect completely as code via pipelines (without access to console, AWS CLI, or direct access to production environment)\\\\r\\\\n• 5yrs Expert Proficiency with Terraform Infrastructure as Code deployments into AWS for the following Amazon Services (and associated configurations of): \\\\r\\\\n\\\\r\\\\n \\\\r\\\\no Amazon Connect\\\\r\\\\no DynamoDB\\\\r\\\\no Lambda Functions\\\\r\\\\no IAM\\\\r\\\\no Kinesis Streams\\\\r\\\\no API Gateway\\\\r\\\\no Lex\\\\r\\\\no S3 Storage\\\\r\\\\no SQS message bus queuing service\\\\r\\\\no SNS notifications service\\\\r\\\\no Pinpoint\\\\r\\\\no AWS Systems Manager\\\\r\\\\no OpenSearch\\\\r\\\\no CloudFront\\\\r\\\\no Step Functions\\\\r\\\\no KMS (Key Management Service)\\\\r\\\\n \\\\r\\\\n\\\\r\\\\n• 5yrs Expert Proficiency with Gitlab CI/CD pipelines and orchestration for the deployment of resources and configuration items within the following areas: \\\\r\\\\no Amazon Connect Users, Agent hierarchy, Contact Flows, Routing Profiles, Number Management, etc.\\\\r\\\\no Provisioning, population, and

Key Responsibilities

With focus on Amazon Connect Contact Centre, surrounding AWS services as well as Terraform and GitLab, your role will be pivotal in ensuring our systems are reliable, scalable, and aligned with agile principles

Skill Requirements

With focus on Amazon Connect Contact Centre, surrounding AWS services as well as Terraform and GitLab, your role will be pivotal in ensuring our systems are reliable, scalable, and aligned with agile principles

Other Requirements

With focus on Amazon Connect Contact Centre, surrounding AWS services as well as Terraform and GitLab, your role will be pivotal in ensuring our systems are reliable, scalable, and aligned with agile principles

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Refine Your Search

centre manager / centre jobs in badli delhi delhi

Senior Administrator - UCC Development Tools

SAP FICO Manager Mumbai Mumbai

Manager-II - e-Commerce North

Cross Technology Service Delivery Field Support Engineer (L1)

Cross Technology Service Delivery Field Support Engineer (L1)

PA Associate-Billing

Manager – Internal Controls and Risk Management M-F

Graphic Designer

Assistant Manager Kitchen Stewarding

Technical Specialist MS - Systems

Technical Specialist MS - Systems

Global Pricing Manager

Customer Delight Manager

Senior Associate, Viz CoE (GenAI FullStack)

Manager – Business Development

Architect Designer

Assistant Manager – Regional Process Engineering & Productivity ( Bijwasan )

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