Parel Maharashtra Desktop support technician Jobs – 163 Open Jobs Today

Senior Technical Support Engineer-5
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Azure
- Oracle
- Windows
L2 IT Support Engineer, Location: Goregaon, East (Mumbai)
Radiant Info Solutions —Mumbai, Maharashtra
Systems Administrator/Operations Engineer
Powercraft Electronics —Mumbai, Maharashtra
- Computer Science
- Bachelor's degree
- JavaScript
Senior Client Partner - Technical Support Helpdesk
AccessHealthcare —Mumbai, Maharashtra
- Email
- Software troubleshooting
- Customer service
- English
- Commuter assistance
Technical Support Executive
Jarma Technologies —Mumbai, Maharashtra
- Email
- English
- Bachelor's degree
- Travel
IT Systems Administrator
Auchtel Products Ltd. —Mumbai, Maharashtra
- Email
- Software troubleshooting
- B.Sc
- Windows
Senior Technical Support Engineer-5
NTT DATA —Mumbai, Maharashtra
- Full-time
- Azure
- Oracle
- Windows
Sr. Technical Support Engineer
Aspen Technology —Mumbai, Maharashtra
- Master's degree
- Analysis skills
- Bachelor's degree
ISM Technician (Global Asset Management)
Axiom Technologies —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- Windows
- Communication skills
- Work from home
System Administrator
Dixit Infotech —Powai, Mumbai, Maharashtra
- Microsoft Outlook
- Windows
- Communication skills
Helpdesk Coordinator
ComUnus Technologies Pvt Ltd —Goregaon, Mumbai, Maharashtra
- Up to ₹2,00,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Flexible schedule
Quick apply
Engineer – Technical Support (Broadcast)
Qube Cinema —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- Computer networking
Sr. System Administrator
Games2win —Mumbai, Maharashtra
- B.Sc
- Windows
- Master's degree
A/C’S & System Administrator
IPWT Group —Chembur, Mumbai, Maharashtra
- Computer skills
Technical/Customer Support Executive
GreyBits Technologies —Mumbai, Maharashtra
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Software troubleshooting
Quick apply
Help Desk - Receiptionist
Watchyourhealth.com India Private Limited —Mumbai, Maharashtra
- ₹25,000 - ₹27,000 a month
- Full-time
- Organisational skills
- In-person
- Medical terminology
Quick apply
12d
Senior Associate System Administrator
Datavail —Mumbai, Maharashtra
- Weekend availability
- Azure
- Windows
- AWS
Internship (ITI or diploma)
Vishal Digital —Trombay, Mumbai, Maharashtra
- ₹13,000 - ₹14,000 a month
- Full-time
- Travel
- In-person
- Diploma
Quick apply
8d
Technical Support Manager
Last Decimal —Mumbai, Maharashtra
- Full-time
- Sales
Technical/Customer Support Executive
Gymex Software —Mumbai, Maharashtra
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Software troubleshooting
Quick apply

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Senior Technical Support Engineer-5

NTT Ltd -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Cloud infrastructure
Azure
Oracle
CCNA
AWS Certified Solutions Architect – Associate
Google Cloud Platform
Windows
Technical support
AWS
Bachelor's degree
ITIL
Azure Certification
VMWare
AWS Certified Solutions Architect – Professional

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATAThe Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.

The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.

What youll be doing

Key Responsibilities:

Monitors client infrastructure and solutions.
Identifies problems and errors prior to or when they occur.
Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
Investigates first line incidents assigned and identifies the root cause of incidents and problems.
Provides telephonic or chat support to clients when required.
Schedules maintenance activity windows for patching and configuration changes.
Follows the required handover procedures for shift changes to ensure service continuity.
Reports and escalates incidents where necessary.
Ensures the efficient and comprehensive resolutions of incidents and requests.
Updates existing knowledge articles or create new ones.
Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
May also contribute to / support on project work as and when required.
May work on implementing and delivering Disaster Recovery functions and tests.
Performs any other related task as required.

Knowledge and Attributes:

Ability to communicate and work across different cultures and social groups.
Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Relevant certifications include which are considered desirable (but not limited to):
CCNA or relevant level 1 Network Security
Microsoft Certified, Azure Administrator Associate
AWS Certified, Solutions Architect Associate
Veeam Certified Engineer
VMware certified Professional: Data Centre Virtualization
Zerto, pure, vxrail
Google Cloud Platform (gcp)
Oracle Cloud Infrastructure (oci)

Required Experience:

Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
Basic knowledge of ITIL processes.

Workplace type: On-site Working

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in RD to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Apply Now

Refine Your Search

desktop support technician jobs in parel maharashtra

Senior Technical Support Engineer-5

L2 IT Support Engineer, Location: Goregaon, East (Mumbai)

Systems Administrator/Operations Engineer

Senior Client Partner - Technical Support Helpdesk

Technical Support Executive

IT Systems Administrator

Senior Technical Support Engineer-5

Sr. Technical Support Engineer

ISM Technician (Global Asset Management)

System Administrator

Helpdesk Coordinator

Engineer – Technical Support (Broadcast)

Sr. System Administrator

A/C’S & System Administrator

Technical/Customer Support Executive

Help Desk - Receiptionist

Senior Associate System Administrator

Internship (ITI or diploma)

Technical Support Manager

Technical/Customer Support Executive

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