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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About the Role
We are looking for a strategic, results-oriented Senior Leader to join the Strategy & Programs team within Salesforce Professional Services' Global Delivery Centers (GDC) . This senior leadership role sits at the intersection of Business strategy, Program Management, and Talent Strategy — driving the GDC's evolution into a high-performing, future-ready delivery organization.
The ideal candidate brings deep experience in professional services strategy, global operating models, and program execution, with a passion for building capability at scale. You will partner closely with GDC leadership, delivery leaders, and global PS stakeholders to shape and execute the strategic agenda.
Key Responsibilities
Strategy & Transformation
Define and drive the multi-year strategic roadmap for the GDC in partnership with the VP/SVP of Global Delivery and PS leadership
Translate the Professional Services business strategy into GDC-specific priorities, operational plans, and measurable outcomes
Lead strategic planning cycles (annual operating plan, quarterly business reviews) ensuring alignment across GDC Practices
Monitor industry trends in professional services delivery, including AI-augmented delivery, to inform GDC strategy
Lead large-scale transformation programs across the GDC focused on Talent Strategy, Business Management, Delivery Excellence, Scalability, and operational efficiency
Establish governance cadences and frameworks to ensure accountability, transparency, and timely decision-making across programs
Own change management for GDC-wide transformation initiatives, driving adoption and sustained behavior change
Talent Strategy & Future-Ready Organization
Develop and drive a GDC-wide talent strategy that anticipates future skill requirements aligned to Salesforce product evolution (including AI, Data Cloud, and Agentforce) and the evolving customer/industry needs
Partner with GDC People Partners and global Talent teams to identify capability gaps and design targeted upskilling, reskilling, and career development programs across GDC locations
Build talent pipelines for next-generation roles
Champion a learning culture across the GDC, embedding learning agility, growth mindset as core organizational practices
Integrate talent readiness as a strategic pillar of every GDC transformation and growth initiative — ensuring people capability keeps pace with business ambition
Stakeholder Management & Influencing
Serve as a strategic thought partner to GDC senior leadership and act as the connective tissue between the GDC and global PS functions (Sales, Finance, HR, Enablement, Practice)
Build trusted relationships with regional delivery leaders, COEs, and cross-functional stakeholders to drive alignment on shared priorities
Prepare and present executive-level communications, strategic narratives, and business reviews for PS and Salesforce leadership audiences
Navigate complex, matrixed environments — aligning stakeholders across geographies, time zones, and organizational layers
Represent the GDC's strategic interests in global PS planning forums and leadership discussions
Team Leadership
Lead and grow a high-performing Strategy & Programs team within the GDC, providing clear direction, coaching, and development opportunities
Build a team culture grounded in driving value for stakeholders, and ownership of outcomes
Qualifications Required
16+ years of experience in strategy, transformation, or programs roles — ideally within professional services, consulting, or a global technology company
Masters in Business Administration
Proven ability to lead complex, cross-functional programs in a global, matrixed environment
Strong analytical and structured problem-solving skills with the ability to translate insight into action
Exceptional executive communication and storytelling skills — comfortable presenting to C-suite and global leadership audiences
Preferred
Experience within Salesforce Professional Services or a Salesforce SI partner ecosystem
Familiarity with Salesforce platform capabilities — including Sales Cloud, Service Cloud, Data Cloud, and Agentforce
Experience with GDC/delivery center strategy
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
