Senior Manager, Pricing & Revenue Management Operations (AIN)
Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Role Impact
This role plays a key leadership role in supporting the Contracts & Pricing Execution organization in Amgen India. Reporting to the Director, Contracts & Pricing Execution, the Senior Manager will lead operational teams responsible for executing critical U.S. commercial pricing and payment processes.
As part of the initial build-out of the Amgen India CPE capability, the Senior Manager will support the Director in establishing operational teams and delivery capabilities, including participating in recruiting, hiring, onboarding, and developing team members. The role oversees day-to-day operational delivery across areas including Medicaid and Government Pricing processing, chargebacks, commercial rebate payments, pricing and membership processing, and channel fee payment operations.
This leader will help establish operational discipline, scalable processes, and a high-performing team culture while ensuring accurate, compliant, and timely execution within a highly controlled environment.
What you will do
As the Senior Manager, Contracts & Pricing Execution (CPE) – Amgen India, you will lead the day-to-day operational management of pricing and payment processes supporting U.S. commercial operations.
Reporting to the Director, Contracts & Pricing Execution (CPE) – Amgen India, this roleis responsible for managing operational teams executing key revenue management activities that support U.S. commercial pricing and payment programs. The Senior Manager will oversee daily workflows, prioritize operational activities, and ensure accurate, timely, and compliant execution across supported processes.
This role ensures operational delivery excellence, adherence to control requirements, and effective performance management of teams operating in a highly accountable, deadline-driven environment.
The Senior Manager partners closely with the Director and U.S. stakeholders to ensure operational alignment, execution excellence, and continuous improvement across supported processes.
Key Responsibilities
Operational Execution & Delivery
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Manage day-to-day operations for pricing, rebates, payment execution, and revenue management activities supporting U.S. commercial operations. Oversee operational teams responsible for activities including:
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Lead operational teams supporting Medicaid rebate invoice intake, validation, claims/CLD processing, dispute documentation, payment package support, reporting, reconciliations, and evidence retention.
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Provide operational oversight for Government Pricing support activities, including process execution, documentation, controls support, and timely escalation of risks or data issues.
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Oversee Managed Care / MCO rebate operations, including utilization and claims processing, rebate calculation support, payment execution support, customer/stakeholder follow-ups, and issue resolution.
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Ensure accurate, complete, and timely execution across Medicaid, Government Pricing, Managed Care, chargebacks, channel fees, pricing, membership, and commercial rebate domains.
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Drive workload management, prioritization, service levels, quality standards, operational KPIs, and escalation discipline across teams.
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Identify risks, bottlenecks, quality gaps, and process improvement opportunities; drive sustainable corrective actions and continuous improvement.
Systems, Process & Controls Management
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Provide operational oversight of revenue management platforms such as Model N, ensuring teams follow approved processes, system controls, data integrity standards, and SOP requirements.
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Partner with Information Systems and business stakeholders on system enhancements, defect resolution, access readiness, testing, upgrades, and process improvements.
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Ensure consistent application of SOPs, work instructions, documentation standards, QA checkpoints, handoffs, control evidence, and governance frameworks.
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Execute and support SOX-controlled processes and audit readiness requirements across pricing, rebate, payment, and revenue management operations.
Controls, Compliance & Risk
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Execute and support SOX-controlled processes associated with pricing and payment execution.
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Ensure appropriate control performance, documentation, and evidence preparation to support audit readiness.
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Partner with Finance, Compliance, Legal, and Corporate Audit teams to support internal and external audits.
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Proactively identify operational, financial, and compliance risks and implement mitigation actions.
U.S. Stakeholder Engagement
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Serve as a key operational contact for U.S. stakeholders across Medicaid, Government Pricing, Managed Care / MCO rebates, chargebacks, channel fees, pricing, and membership processes.
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Communicate operational performance, risks, priorities, and progress clearly to leadership and cross-functional partners.
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Support governance forums, operational reviews, transition readiness discussions, and issue-resolution cadences with U.S. partners.
People Leadership & Development
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Lead, coach, and develop managers, team leads, and individual contributors responsible for pricing and payment execution.
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Support recruitment, interviewing, onboarding, knowledge transfer, capability-building, and workforce planning as the AIN CPE organization scales.
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Create a culture of accountability, ownership, attention to detail, compliance mindset, collaboration, and continuous improvement aligned with Amgen Values.
What We Expect of You
We are all different, yet we all use our unique contributions to serve patients. The ideal candidate is a strong operational leader with experience managing teams responsible for complex commercial operations in highly controlled environments.
Basic Qualifications
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Master’s degree and bachelor’s degree with 11–15 years of progressive experience in U.S. pharmaceutical / biotech commercial operations, pricing operations, revenue management, finance, accounting, or related operational roles.
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5+ years of leadership experience, including managing operational teams, team leaders , managers, or large-scale delivery groups in a controlled environment.
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Demonstrated ability to lead deadline-driven operations, manage cross-functional stakeholders, and maintain strong quality and compliance discipline.
Preferred Qualifications
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Experience supporting U.S. pharmaceutical commercial operations in a regulated or highly controlled environment
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Strong experience supporting U.S. pharmaceutical pricing and payment operations, including Medicaid and Government Pricing, chargebacks, commercial rebates, and channel fee processing
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Experience working with revenue management systems such as Model N
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Working knowledge of SOX controls, internal control frameworks, and audit requirements
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Strong analytical, problem-solving, and communication skills
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Experience working with offshore or distributed teams supporting U.S. stakeholders
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Ability to identify opportunities for process improvement and implement operational enhancements
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Experience working in U.S. pharmaceutical pricing and revenue management environments supporting functions such as Government Pricing, Medicaid rebates, commercial rebates, chargebacks, channel fees, and revenue management platforms such as Model N.
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
and make a lasting impact with the Amgen team.
careers.amgen.com
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
