Chennai Tamil Nadu Sales support analyst Jobs – 142 Open Jobs Today

Market Executor - DOE
Ford Motor Company —Chennai, Tamil Nadu
- Engineering
- Analysis skills
- Travel
6h
Software Engineer III
RELX —Chennai, Tamil Nadu
- Full-time
- Java
- Master's degree
- SQL
- Health insurance
- Paid time off
14d
Implementation Specialist (GIS)
Neara —Chennai, Tamil Nadu
- Online application
- Remote
- CAD
- English
- Databases
Senior Software Engineer - Salesforce Primary Cloud
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Sales
- Salesforce
- DevOps
- Health insurance
- Paid time off
Cyber Security Manager
Encipher Health Private Limited —Thoraipakkam, Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- AWS
- Health insurance
- Paid time off
Quick apply
VB.net Developer
TRS Forms & Services Pvt Ltd —Chennai, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Full-time
- Walk-in
- Research
- Data entry
- Computer skills
Quick apply
Dynamics 365 Engineer
Kryptos Technologies —Chennai, Tamil Nadu
- Azure
- Computer Science
- DevOps
Analyst I Audit & Compliance
DXC Technology —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
9d
Sr Analyst III Audit & Compliance
DXC Technology —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
9d
Sr. Solutions Architect/Senior Enterprise Integration Architect - Finance Systems
Zuora —Chennai, Tamil Nadu
- Email
- Computer Science
- Master's degree
- SQL
- Paid holidays

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Market Executor - DOE

Ford Motor Company -
Chennai, Tamil Nadu

Apply Now

Job details

6 hours ago

Qualifications

After-sales service
Engineering
Analysis skills
Automotive service
Root cause analysis
Communication skills
Time management

Full job description

Job ID

69401

Category

Ford Customer Service

Location

Chennai, India

Work Type

Hybrid

When applying for this position, please ensure you use your external-facing profile / resume to avoid screening rejection.

Are you passionate about delivering exceptional customer experience and driving operational excellence in the automotive service industry? As a Market Executor for IMG Service Operations, you will lead two critical initiatives within Ford's Customer Service Division (FCSD): Vehicle Uptime and Service Convenience.

This role is about transforming how we support Ford and Lincoln vehicle owners and our dealer network. You will be instrumental in ensuring vehicles spend less time off the road for repairs (Uptime) and that the entire service experience, from appointment scheduling to vehicle delivery, is smooth, efficient, and customer-friendly (Service Convenience). You will achieve this by redesigning processes, proactively engaging dealers, and using data to continuously improve efficiency and customer satisfaction. Your deep understanding of Dealer Service Processes and Dealer Management Systems will be key to analyzing customer journeys and implementing effective solutions. You will function as both a Data Analyst and a Service Consultant for markets regarding Uptime and Service Convenience.

When applying for this position, please ensure you use your external-facing profile / resume to avoid screening rejection.

Key Responsibilities:

Drive Vehicle Uptime Performance:
- Lead efforts to reduce the time Vehicles spend Off the Road (VOR) in assigned markets.
- Focus on key Uptime metrics such as Repair Order Duration (ROD - Time from RO opening to RO closing), VOR aging, and Same Day Delivery (SDD) performance.
- Analyze VOR data daily to identify trends, gaps, issues, opportunities, and best practices, sharing actionable insights with market teams to ensure objectives are met.
- Collaborate with market zone managers to develop Uptime improvement plans, addressing manpower, technical skills, parts availability, diagnostics, and dealer processes.
- Establish and train dealers in VOR management processes and governance.
- Drive SDD-related actions for dealers, tracking and enhancing the use of Service Convenience Initiatives (SCIs) like Express Service (ES), Pickup & Delivery (PDL), and Mobile Service (MS).
- Lead review meetings with markets and cross-functional teams (e.g., Parts, Technical, Field, Customer Relationship Centre) to monitor progress and resolve issues.
- Coach Zone Managers on dealership performance analysis and improvement.
- Work with Dealerview Platform Support Team in Ford on Dealerview (Uptime Management Tool) and with Ford UDB Team for enhancing Dealer Management Systems (DMS) for consistent data accuracy, reporting, and analysis to support Uptime initiatives.
- Track Key Performance Indicators (KPIs) and report to senior management and stakeholders.
- Develop and update Uptime best practice "Playbooks."
Lead Service Convenience Initiatives:
- Implement and expand key Service Convenience Initiatives (SCIs) across International Markets Group (IMG) markets, including Online Service Reservations (OSR), Pickup & Delivery (PDL), Mobile Service (MS), Express Service (ES) and Like for Like (L4L) Loaner car.
- Monitor performance and address gaps to ensure sustained initiative success.
- Analyze dealer performance for SCIs, identify challenges, and work with market leaders to improve adoption and effectiveness.
- Provide expert consultation to markets on performance challenges, business solutions, and future strategies, leveraging best practices from across Ford and the automotive industry.
- Collaborate with IT and data teams to ensure accurate and timely reporting of SCI performance data, specifically ensuring the Service Convenience Dashboard provides all necessary analytics.
- Develop and update SCI best practice "Playbooks."
- Build strong relationships with market leaders and stakeholders to foster operational excellence.
- Train market leaders, Zone Managers, and dealers on SCI processes and tools.
Conduct On-Site Dealer Support:
- Visit high-impact dealers for in-depth analysis of service operations, focusing on VOR, SDD, and Service Convenience.
- Help dealers identify and resolve process bottlenecks and implement effective VOR governance.
- Train dealer staff on Uptime and Service Convenience best practices, including parts ordering, dispatch, diagnostics, and SCI utilization.
- Develop clear action plans with dealers and Zone Managers for bottleneck elimination and sustained improvement.
Manage System Enhancements & Technology Support:
- Collaborate with internal and external teams (e.g., Dealerview, Parts, Technical, Ford IT) to enhance service systems, improve data accuracy, and streamline reporting.
- Inform markets of system updates and provide training on new functionalities.
- Drive Dealerview implementation in new markets, ensuring timely project delivery and training for VOR tracking/case management.
- Identify opportunities to leverage connected vehicle data and technologies to develop intelligent solutions for VOR calculation and overall service efficiency.
Strategic Planning & Data Analytics:
- Update Uptime and Service Convenience metrics in global reporting tools.
- Contribute to setting annual objectives by analyzing performance, identifying opportunities, and forecasting trends.
- Apply advanced analytics to repair order data, VOR aging, and SDD performance to uncover insights.
- Refine VOR management processes and seek automated solutions by leveraging the capabilities of various Ford systems.
- Lead Special Projects with cross-functional teams, ensuring on-time delivery and sustainment.

Education: An Engineering Degree.
Experience: 5-7 years total work experience, including 4-5 years in OEM After Sales (Service) for Passenger Vehicles in Customer Service Operations.
Knowledge: In-depth understanding of Dealer Operations, particularly After Sales processes that impact and enhance customer experience.
Key Skills:
- Exceptional analytical abilities for thorough root cause analysis.
- Strong critical thinking, problem-solving, teamwork, and coordination skills.
- Outstanding communication, presentation, and people skills, especially for collaborating with international markets.
- Proven organizational, planning, and time management abilities.
- Quick & Adaptive learner, initiative-taking, Self-motivated and able to work independently.
Travel: Willingness to travel extensively, both domestically and internationally, for on-site consulting and market visits.

Apply Now

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sales support analyst jobs in chennai tamil nadu

Market Executor - DOE

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