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Customer Support Executive – E-Commerce (Hindi & English)
TECH GURU IT SOLUTIONS —Kalkaji H.O, Delhi, Delhi
- ₹12,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- English
- Master's degree
- Paid sick time
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Customer Support Executive – E-Commerce (Hindi & English)

TECH GURU IT SOLUTIONS
Kalkaji H.O, Delhi, Delhi

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Job details

Permanent | Full-time
₹12,000 - ₹20,000 a month
8 days ago

Benefits

Paid sick time

Qualifications

Microsoft Excel
English
Complaint handling
Master's degree
Customer support
Hindi

Full job description

Tech Guru Store (techgurustore.in) is the e-commerce arm of Tech Guru IT Solutions, Nehru Place, New Delhi. We sell IT hardware, networking equipment and licensed software online in four graded conditions — Brand New, Open Box, Refurbished and Used.

We are hiring a Customer Support Executive to be the voice of the store on every channel — phone, WhatsApp, email and website chat — before, during and after the sale.

Key responsibilities:

Handle inbound calls, WhatsApp, email and website chat within a 30-minute first-response SLA during business hours.
Answer pre-purchase questions on product condition, warranty duration, compatibility and delivery timelines.
Give proactive order updates at every stage: confirmation, dispatch with tracking number, out for delivery and delivered.
Make a delivery-confirmation call the day after delivery on high-value orders.
Log every interaction against the customer record — nothing is resolved verbally without a written trail.
Hand over damage, dead-on-arrival, wrong-product and refund cases to the Returns Executive within the same hour.
Escalate correctly rather than sitting on an unhappy customer.

We are looking for someone genuinely fluent in both Hindi and English, calm under pressure, and comfortable working inside a ticketing system rather than from memory. Immediate joiners strongly preferred.

Keywords :- Customer Support, Customer Service, Ecommerce Support, Voice Process, Inbound Calls, WhatsApp Support, Email Support, Chat Support, CRM, Ticketing, Hindi English, Order Management

Mandatory Key Skills (atleast 1):- Customer Support · Voice & Chat Process · Hindi and English Fluency · Ticketing System · CRM · Email & WhatsApp Support · MS Excel · Complaint Handling

Work Experience Required :- 1 – 3 years

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

Paid sick time

Work Location: In person

Quick apply

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