Tamil Nadu Claims lead Jobs – 172 Open Jobs Today

Cloud Telephony_ Transunion_ Chennai
Photon —Chennai, Tamil Nadu
- AWS
- Analysis skills
- Agile
Vaccines - Associate - Chennai
Abbott Laboratories —Chennai, Tamil Nadu
- Full-time
14d
Manager- Compensation & Benefits
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Master's degree
- Manufacturing
Quick apply
KAM - QCommerce
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
Quick apply
Specialist - BCM - Credit Underwriting 4B
Genpact India Pvt. Ltd. —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
2d
Deal Desk/ Sales Support
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Salesforce
- English
- Microsoft Office
Quick apply
Associate - Insurance Broker 5A
Genpact India Pvt. Ltd. —Madurai, Tamil Nadu
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
16h
Manager- Sweetener
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
Quick apply
KAM Modern Trade
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
Quick apply
Associate - Insurance - P&C Underwriting 5A
Genpact India Pvt. Ltd. —Madurai, Tamil Nadu
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Sr. Associate - Insurance - P&C Underwriting 5B
Genpact India Pvt. Ltd. —Madurai, Tamil Nadu
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
8d
Project Planning and Controls Specialist - HVDC
Hitachi Rail —Chennai, Tamil Nadu
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5h
Financial Analyst
V.S.T.Motors PVT LTD —Chennai, Tamil Nadu
- ₹7,00,000 - ₹15,00,000 a year
- Full-time
- Analysis skills
- Accounting
- Financial services
Quick apply
7h
HVDC - Technical Lead Engineer
Hitachi Rail —Chennai, Tamil Nadu
- Full-time
- Doctoral degree
- Engineering
- Master's degree
5h

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Cloud Telephony_ Transunion_ Chennai

Photon -
Chennai, Tamil Nadu

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Job details

Qualifications

Call centre
AWS
Analysis skills
Agile
AI
Communication skills

Full job description

Greetings Everyone

Justification: The global footprint of Cloud Telephony is expanding in 2024. This expansion requires additional resources to ensure all geographies and verticals are appropriately supported
Job Description Summary: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
The Cloud Telephony team provides operational support to the Amazon Connect and TATA InstaCC platforms. Our team connects business need with technological enhancement. We partner with business owners, developers, and architects driving world-class experiences for TransUnion agents, consumers, and customers, in the voice channel across the globe.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
Job Description:

3+ years working with AWS Connect/TATA Insta CC, including executing and exporting reports, conducting analytics, and troubleshooting setup failures.
3+ years supporting/creating Amazon Connect or TATA Insta CC components, such as routing profiles, queues, and agent management.
Strong understanding of call center operations, IVRs, routing strategies, and contact flows.
Lead discovery and design sessions with business owners and be able to translate those requirements into best-in-class solutions with dev and architecture.
Proven record of developing PoCs, creating design documents, and executing demonstrations.
Preferred experience with at least 2 AWS AI services (Amazon Comprehend, Lex, Rekognition, Polly, Textract, Wisdom, Translate, Transcribe), ideally in conjunction with customer experience and engagement
Proven record of utilizing customer experience and engagement tools to improve consumer experience.
Excellent analytical skills and attention to detail, with the ability to identify patterns, trends, and potential issues.
Have a mindset of automating everything, with experience demonstrating this.
Have a strategic mindset with ability to bring best practices and assets to local markets
Strong communication skills and the ability to collaborate effectively with cross-functional teams.
At least 1 AWS Associate or Professional Certification preferred.

Additional Job Description: As a member of the Cloud Telephony team, you will provide sales and consumer operations with day-to-day operational support. On an ongoing basis, you will also work with those teams to design, development, and implement solutions that optimize agent and caller experiences. Some of the role’s responsibilities are:

Create/modify routing profiles, queues, hours of operation, holiday calendars, voicemail messages, prompting, and claim phone numbers as needed.
Lead discovery and design sessions with business owners for requested changes to their instance.
Collaborate with developers and architects to create solutions that meet business needs.
Provide QA prior to and testing during solution implementation.
Utilize survey data to improve caller experience.
Review reporting to identify patterns, trends, and potential issues that need to be solutioned.
Lead PoCs, create low-level design documents, and provide solution demonstrations upon request.

Who are we?

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o .

What will you do?

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What are we looking for?

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Refine Your Search

claims lead jobs in tamil nadu

Cloud Telephony_ Transunion_ Chennai

Vaccines - Associate - Chennai

Manager- Compensation & Benefits

KAM - QCommerce

Specialist - BCM - Credit Underwriting 4B

Deal Desk/ Sales Support

Associate - Insurance Broker 5A

Manager- Sweetener

KAM Modern Trade

Associate - Insurance - P&C Underwriting 5A

Sr. Associate - Insurance - P&C Underwriting 5B

Project Planning and Controls Specialist - HVDC

Financial Analyst

HVDC - Technical Lead Engineer

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