Kingsway Camp Delhi Delhi Senior account executive Jobs – 140 Open Jobs Today

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- Microsoft Office
- Health insurance
- Cell phone reimbursement
Quick apply
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Customer Support Executive (CSE)

JIPVI ECOMMERCE PVT. LTD.
Uttam Nagar, Delhi, Delhi

Quick apply

Job details

Permanent | Full-time
₹15,000 - ₹20,000 a month
8 days ago

Benefits

Health insurance
Cell phone reimbursement

Qualifications

Customer service
English
Microsoft Office
12th Pass
Computer skills
Customer support
Hindi
Communication skills

Full job description

JIPVI ECOMMERCE PRIVATE LIMITED

Job Description: Customer Support Executive

Company Name: JIPVI Ecommerce Pvt Ltd
Job Location: Uttam Nagar, Matiala, Delhi
Working Days: Monday – Saturday
Working Hours: 9:00 AM to 6:00 PM
Salary: ₹15,000 – ₹20,000 per month

About the Company

Jipvi Ecommerce Pvt Ltd is a dynamic and growing e-commerce company dealing in a wide range of electronic instruments, tools, and wholesale products. We are committed to delivering quality products and providing excellent customer service. We are looking for a professional, patient, and customer-focused individual to join our team and deliver exceptional customer service while effectively addressing and resolving customer queries and concerns.

Role Overview

We are looking for a Customer Support Executive who can effectively communicate with customers, understand their concerns, resolve grievances, and provide timely assistance. The ideal candidate should have excellent communication skills in English and Hindi, a positive attitude, and the ability to remain calm and patient while handling difficult or challenging customer interactions.

Roles and Responsibilities

Customer Support: Handle customer queries and provide accurate information regarding products, orders, delivery, returns, replacements, refunds, and other concerns.
Address Customer Grievances: Listen carefully to customer complaints, understand their issues, and provide appropriate solutions in a professional manner.
Order Assistance: Assist customers with order-related queries, including order status, delivery updates, cancellations, returns, and replacements.
Issue Resolution: Coordinate with internal teams such as sales, warehouse, logistics, and accounts to resolve customer issues efficiently.
Customer Communication: Communicate with customers through phone calls, WhatsApp, email, and other customer support channels.
Follow-Up: Regularly follow up on unresolved complaints and ensure that customer issues are closed within the expected timeline.
Maintain Records: Maintain proper records of customer complaints, queries, resolutions, and follow-ups.
Customer Satisfaction: Ensure a positive customer experience by providing polite, helpful, and timely support.
Escalation Management: Identify serious or unresolved issues and escalate them to the concerned senior or department.
Feedback Collection: Record customer feedback and communicate recurring issues to the relevant team for improvement.
Professional Behaviour: Remain calm, patient, polite, and professional while handling difficult or upset customers.

Job Requirements

Education: Minimum 12th Pass.
Experience: Freshers can apply. Prior experience in customer support, telecalling, e-commerce, or a related field will be an advantage.
Language Skills: Good verbal communication skills in Hindi and English.
Communication: Strong listening and interpersonal skills with the ability to communicate clearly and effectively.
Patience: Must be calm, patient, and composed while handling customer complaints and difficult situations.
Problem-Solving: Ability to understand customer problems and provide practical and appropriate solutions.
Customer Focus: A positive attitude and strong commitment to customer satisfaction.
Computer Skills: Basic knowledge of computers, WhatsApp, email, and MS Office is preferred.
Other Skills: Ability to multitask, manage multiple customer queries, and work effectively in a team.

Benefits & Perks

Work Environment: A positive, supportive, and collaborative work culture.
Growth: Opportunity to develop customer service and communication skills and grow within the organization.
Stability: A stable position in a growing and established e-commerce company.

How to Apply:

WhatsApp: 8800040935

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance

Work Location: In person

Quick apply

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