At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We've led the Subscription Economy for more than a decade. Now we're evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The OPPORTUNITY
As the Business Systems Analyst – Workday & HRIS, you'll collaborate with HR and cross-functional partners to enhance and streamline Workday and related HR systems. You'll manage configurations, lead enhancements, and identify process improvements that strengthen efficiency and the overall employee experience. Working closely with other BSAs and technical teams, you'll help prioritize initiatives, refine requirements, and ensure successful delivery of enhancements through agile development and testing cycles.
Key responsibilities include:
- Serve as a Workday system expert, supporting configuration, testing, reporting, and troubleshooting across multiple modules (Core HCM, Absence, Advanced Compensation etc.).
- Lead or contribute to enhancement projects and support larger cross-functional initiatives related to HR technology.
- Manage day-to-day Workday operations including data audits, security administration, and HRIS support tickets management.
- Partner with technical resources to support integrations and inbound data loads with other enterprise systems (e.g., Finance, IT, Recruiting, Learning).
- Create, update, and maintain Workday documentation with process guides and end-user training materials.
- Collaborate with HR, IT, and other business stakeholders to identify improvement opportunities and define scalable solutions.
- Address incoming questions, requests, and issues while maintaining strong communication.
- Support system testing and deployment cycles, ensuring accuracy, data integrity, and smooth rollouts.
OUR TECH STACK: Workday HCM (Core, Absence, Security), Custom Reports, HRIS Integrations (SFTP, APIs), and other connected platforms
About you
- Bachelor's degree in Information Systems, HR, or a related field (or equivalent experience).
- 6+ years of hands-on Workday administration experience including configuration, reporting, calculated fields, and business processes.
- Experience with Workday Absence Management and Security configuration preferred.
- Strong knowledge of HR processes such as employee lifecycle, time off, and organization management.
- Advanced proficiency with Excel/Google Sheets for analysis, data validation, and reconciliation.
- Experience supporting or integrating other HRIS or People Systems (e.g., Greenhouse, Okta, others) is a plus.
- Detail-oriented with excellent problem-solving and analytical skills.
- Strong communication and collaboration skills with a proactive, customer-focused mindset.
- Ability to manage multiple priorities, deliver quality outcomes, and maintain high accuracy under pressure.
THE TEAM
Zuora's Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.
Within Corporate Operations, the Business Applications team designs, implements, and optimizes the systems that power Zuora's Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team partners closely with HR, IT, and cross-functional system owners to deliver reliable, scalable, and user-friendly solutions across the employee lifecycle.
You'll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora's enterprise systems and digital transformation initiatives.
Zuora offers a comprehensive total rewards package designed to support ZEOs' wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
- Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected] (or local equivalent, where applicable).
