Bengaluru, Karnataka Accenture Jobs – 13133 Open Jobs Today

RRN00017016 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
Customer Service Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Salesforce
RRN00016822 - Application Tech Support Practitioner Copy 01
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
Procure to Pay Operations Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Finance
- Bachelor's degree
Pharmacovigilance Services Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Data entry
Custom Software Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- JavaScript
- Software development
- APIs
13d
Materials Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Research
- Master's degree
- Bachelor's degree
14d
Procurement Operations Associate-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Record to Report Ops Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Finance
- Master's degree
9d
Application Developer
Accenture —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Java
- Scripting
14d
Measurement and Reporting Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
6d
Workforce Services Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
AI / ML Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Machine learning
- AI
- Python
Analytics and Modeling Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Continuous improvement
- Negotiation
Custom Software Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
Capital Markets Operations Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Communication skills
Delivery Operations Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Payroll Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Microsoft Office
6d
RRN00017071 - Infra Tech Support Practitioner Copy 01
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
Human Insights Research Specialist
Accenture —Bengaluru, Karnataka
- Full-time
- Research
- Master's degree
- Project management

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RRN00017016 - Service Desk Associate

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Incident management
Software troubleshooting
BMC Remedy
Customer service
Technical support
Microsoft Office
Analysis skills
Remote access software
ServiceNow
Communication skills
Active Directory

Full job description

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.

Roles & Responsibilities:
Provide Level 1 (L1) Technical Support through the IT Service Desk.
Assist users in troubleshooting and resolving technical issues efficiently and effectively.
Log and document client interactions, issues, and resolutions in the ITSM tool.
Collaborate with team members to improve service delivery and enhance overall client experience.

Professional & Technical Skills:
Proficiency in Service Desk Management.
Solid understanding of incident management processes.
Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
Experience supporting remote users and using remote troubleshooting tools.
Excellent verbal communication skills with a neutral accent.
Strong written communication skills, including proper E-Mail etiquette.
Effective problem-solving and analytical skills.
Strong customer service orientation.
Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.

Support Type & Working Hours:
Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.
Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
Work Schedule: Five-day work week, with weekly offs determined by the shift roster.

Additional Information:
Experience: 0–2 years in IT Service Desk or Technical Support.
Location: Position is based at our Bengaluru office.
Educational Qualification: Minimum 15 years of full-time education is mandatory.

Apply Now

Refine Your Search

accenture jobs in bengaluru, karnataka

RRN00017016 - Service Desk Associate

Customer Service Senior Analyst

RRN00016822 - Application Tech Support Practitioner Copy 01

Procure to Pay Operations Analyst

Pharmacovigilance Services Associate

Custom Software Engineer

Materials Engineer

Procurement Operations Associate-Voice

Record to Report Ops Analyst

Application Developer

Measurement and Reporting Associate

Workforce Services Analyst

AI / ML Engineer

Analytics and Modeling Analyst

Custom Software Engineer

Capital Markets Operations Analyst

Delivery Operations Associate Manager

Payroll Operations Associate

RRN00017071 - Infra Tech Support Practitioner Copy 01

Human Insights Research Specialist

I want to receive the latest job alerts for accenture in bengaluru, karnataka

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