Ashram Road P.o Ahmedabad Gujarat Associate manager, global gbs Jobs – 138 Open Jobs Today

Associate Manager, Global GBS
Kraft Heinz Company —Ahmedabad, Gujarat
- Customer service
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- Master's degree
Associate Manager - Piling
ANI Integrated Services Ltd. —Ahmedabad, Gujarat
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Kraft Heinz Company —Ahmedabad, Gujarat
- Microsoft Powerpoint
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Associate Project Manager
BRILWORKS TECHNOLOGY PRIVATE LIMITED —Ahmedabad, Gujarat
- Monday to Friday
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AIMDek Technologies Pvt. Ltd —Ahmedabad, Gujarat
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Associate Manager - Legal Compliance
CSRBOX —Ahmedabad, Gujarat
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Quick apply
10d
Hotel Manager-Fairfield by Marriott Ahmedabad
Marriott International, Inc —Ahmedabad, Gujarat
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Senior Program Manager
TechBiz Global GmbH —Ahmedabad, Gujarat
- Full-time
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- Agile
Quick apply
Analyst II, Global GBS- Supply Planning
Kraft Heinz Company —Ahmedabad, Gujarat
- ERP systems
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Associate Manager - Domestic Marketing
Arvind Envisol —Raipur, Ahmedabad, Gujarat
- Full-time
General Manager-Renaissance Ahmedabad Hotel
Marriott International, Inc —Ahmedabad, Gujarat
- Weekend availability
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Associate Manager – Compliance & Procurement
CSRBOX —Ahmedabad, Gujarat
- ₹45,000 - ₹55,000 a month
- Full-time
- Microsoft Powerpoint
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- Microsoft Excel
Quick apply
10d
Associate Area Business Manager - Agency - Business Partner
HDFC Life —Ahmedabad, Gujarat
- Travel
Associate Client Account Manager
E2M Solutions Inc. —Ahmedabad, Gujarat
- ₹6,00,000 - ₹7,00,000 a year
- Full-time
- Bachelor's degree
- In-person
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- Flexible schedule
Quick apply
Senior Associate, Treasures Relationship Manager, Consumer Banking Group
DBS Bank —Ahmedabad, Gujarat
- Full-time
- Sales
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Associate Manager - Process & Proposal
The Anup Engineering —Gandhinagar, Gujarat
- ₹4,00,000 - ₹7,00,000 a year
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I2P Manager- Ahmedabad, India
Qatar Airways —Ahmedabad, Gujarat
- Oracle
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Associate Manager, Global GBS

Kraft Heinz Company -
Ahmedabad, Gujarat

Apply Now

Job details

Qualifications

Customer service
Microsoft Office
Master's degree
Analysis skills
Quality assurance
Bachelor's degree
Data management
Electrical discharge machining
Human resources
ServiceNow
Business Administration
Human Resources
MBA
Leadership
Communication skills
Workday
Information Technology

Full job description

Job Description

Position: EDM Lead

Reports to: HTR EDM Manager

Position Summary:

We are hiring an experienced Employee Data Management (EDM) Lead to oversee daily HR data operations, system accuracy, and team performance. This role balances people leadership with hands-on system administration to ensure all employee life cycle data—from onboarding to exit—is processed efficiently and within established SLAs. You will play a vital role in maintaining high data quality, generating key workforce analytics, and safeguarding sensitive employee information

Primary Responsibilities:

Process Management : Managing and overseeing the work of employees. Handling escalated customer inquiries and resolving complex issues. Building and maintaining strong relationships with end customer. Ensuring customer satisfaction and addressing concerns promptly and professionally. Ensuring adherence to company policies, procedures, and service level agreements (SLAs.
key performance indicators (KPIs ): Monitoring key performance indicators (KPIs) and implementing strategies to meet or exceed targets. Identifying areas for process improvement and efficiency gains. Assisting in the implementation of new processes and technologies. Coordinating with other departments to streamline operations and resolve issues.

Team Leadership & Development: Lead and develop the EDM team, setting clear goals, providing continuous feedback, and supporting growth and training. Foster a culture of high-quality service and continuous improvement within the team.
Customer Service & Quality Assurance: Ensure the EDM team delivers excellent customer service, particularly in relation to concern raised by HR. Monitor service quality, handle escalated employee concerns, and implement improvements to enhance employee experience.
Collaboration with Tier 2 Teams: Coordinate closely with Payroll, Helpdesk, and WD Specialist teams to ensure effective escalation of tier 2 requests. Maintain strong communication channels to support seamless handling of requests across teams.
Process Optimization & Reporting: Identify opportunities to streamline EDM processes, enhancing efficiency and reducing response times. Prepare reports on performance metrics, trends, and areas for improvement. Prepare regular reports on Weekly, Monthly, Quarterly business metrics and present it in correct forum.
System & Technology Management: Oversee the use of ServiceNow and Workday technologies, ensuring proper configuration, utilization, and integration with other service delivery tools.
KHMS: Lead Kraft Heinz Management System program for EDM operations team, ensuring standards and processes are aligned with KHMS playbook.

Education:

Bachelor’s degree in human resources, Business Administration, Information Technology, or a related field. MBA in HR is frequently preferred.
Payroll or HRIS certification is a plus.
Continuous improvement certification is a plus.

Experience:

6-8 years of experience in EDM operations-( International/Global ), with at least 2 years in a supervisory or team lead role.

Skills:

Understanding/experience of HR operations / Hire to Retire processes.

Leadership and Management: Proven ability to lead, motivate, and mentor a team.
Communication: Excellent verbal and written communication skills.
Problem-Solving: Strong analytical and problem-solving abilities.
Customer Service: Deep understanding of customer service principles and practices.
Interpersonal Skills: Ability to build relationships and work effectively with others.
Time Management and Organization: Strong organizational and prioritization skills, with a proactive approach to problem-solving.
Technical Proficiency: Familiarity with relevant software and tools, including MS Office and CRM systems.

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .

Apply Now

Refine Your Search

associate manager, global gbs jobs in ashram road p.o ahmedabad gujarat

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