Bengaluru Karnataka Escalation engineer Jobs – 1074 Open Jobs Today

Senior Systems Engineer - Escalation Support - Networking
Calix —Bengaluru, Karnataka
- Email
- Software troubleshooting
- Customer service
- B.Sc
Trainee Manufacturing Engineer
MEHLER ENGINEERED PRODUCTS INDIA Pvt. Ltd. —Bengaluru, Karnataka
- ₹3,00,000 - ₹3,50,000 a year
- Full-time
- Schematics
- Bachelor's degree
- In-person
- Health insurance
- Paid sick time
Quick apply
Senior Platform Engineer I
Booking Holdings —Bengaluru, Karnataka
- Rotational shift
- English
- Java
- AWS
CORE NETWORK OPERATIONS ENGINEER (1ST LINE) - Bangalore VOIS
Vodafone —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
- Computer networking
Senior Network Escalation Engineer
ECI —Bengaluru, Karnataka
- Morning shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid time off
Quick apply
Sr Staff Escalation Engineer
Palo Alto Networks —Bengaluru, Karnataka
- Full-time
- Azure
- Software troubleshooting
- English
8d
AI Engineer – AI Agents (Healthcare)
100MS —Bengaluru, Karnataka
- ₹20,00,000 - ₹50,00,000 a year
- System design
- Master's degree
- JavaScript
Quick apply
General Manager (Projects)
MV Projects —Bengaluru, Karnataka
- ₹1,00,000 - ₹2,00,000 a month
- Full-time
- Master's degree
- Project management
- Bachelor's degree
- Cell phone reimbursement
- Food provided
Quick apply
1d
Associate Support Engineer
Infinite Computer Solutions Ltd. —Bengaluru, Karnataka
- Weekend availability
- Azure
- Computer Science
- AWS
Senior Systems Engineer - Windows L2
CGI —Bengaluru, Karnataka
- Weekend availability
- Azure
- Windows
- Scripting
Quick apply
Associate Engineer - Support
Wesco —Bengaluru, Karnataka
- Urgently hiring
- Analysis skills
- Bachelor's degree
- Continuous improvement
Administrator - Wintel & Virtualization (WV2)
Microland —Bengaluru, Karnataka
- Windows
- Bachelor's degree
Senior Technical Support Engineer
Cyberhaven —Bengaluru, Karnataka
- ₹9,00,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
Network Engineer-Senior Executive
Vodafone —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
- Computer networking
Support Engineer
Infinite Computer Solutions Ltd. —Bengaluru, Karnataka
- Weekend availability
- Azure
- Computer Science
- Windows
14d
Network Operation Centre , NOC Engineer
Route Mobile —Bengaluru, Karnataka
- Full-time
- English
- SQL
- AWS
Quality Assurance Engineer
Chhaperia Electro Components —Peenya, Bengaluru, Karnataka
- ₹20,000 - ₹30,000 a month
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Paid time off
Quick apply
VAN LCM PLE Coordinator
Mercedes-Benz Group AG —Bengaluru, Karnataka
- Analysis skills
- Project management
- Bachelor's degree
L1 / L2 Support Engineer - Middleware Platform
hirezy.ai —Bengaluru, Karnataka
- From ₹5,00,000 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Java
Quick apply
13d
Strategic Account Executive - Indian GCC's
Atlassian —Bengaluru, Karnataka
- Full-time
- Remote
- Sales

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Senior Systems Engineer - Escalation Support - Networking

Calix -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

QoS
TCP
Software troubleshooting
XML
Customer service
B.Sc
Technical support
Master's degree
Bash (Unix shell)
SOAP
SQL
PHP
DHCP
Project management
Bachelor's degree
Perl
REST
Computer networking
DNS
APIs
Linux
JSON
TCP/IP
AI
Account management
Python

Full job description

Looking to join an exciting organization up-ending the Access Network Industry? Ready to be part of a team that is proud to help our customers grow their businesses, and solve problems to make end-user experiences smooth and seamless? At Calix we build solutions that connect the world. Our mission at Calix is to enable our customers, to simplify their business, excite their subscribers, and grow their value.

Calix is leading the industry in providing a Platform and Systems to enable Service Providers to provide value and experiences to their subscribers – really focusing on making our customers WIN.

The Revenue Edge is leading that charge, putting Service Providers in touch with the network inside the subscriber’s home, and allowing them to provide an unparalleled end-to-end network experience. From Entire Household Content filtering, and Virus/Threat detection to bleeding edge Wi-Fi and Mesh Networking technologies, the Revenue Edge is a key component in the success of Calix’s Customers.

Our Customer Support team is growing, and we are looking for networking professionals who enjoy problem solving and working with people, who will focus on our Revenue Edge portfolio.

Roles and Responsibilities:

This position will provide escalation support via the telephone, web or at the customer site with specific data centric objectives based off product responsibilities.
The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.
Go beyond documentation creation to include reviewing, validating, and approving knowledge articles to ensure accuracy and alignment with evolving products and aid in knowledge sharing for both internal and external audiences.
Provide customer perspective cross functionally across internal teams, including Executive level,. Expand scope beyond individual case resolution to include driving systemic, cross‑functional improvements across Support, Engineering, Product, Sales, and Success.
Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.
The candidate must be passionate about solving customer technical product issues with a constant drive for technical knowledge and growth.
Act as a mentor, supporting Support engineers through coaching and enablement.
Use data and insight to deduce a situation, make informed decisions and provide recommendations for improvement.
The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick yet thorough responses and meet aggressive deadlines.
Focusing on our Revenue Edge portfolio, this position will be working with our Cloud and Cloud-Connected Wi-Fi Premises equipment.
Working with cutting edge hardware and software by supporting our Early Adopter customers for new products and services

Qualifications and Skills:

We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of technical support.
8+ years of technical support and/or escalation support experience, with background in Networking or Software Applications.
Strong troubleshooting and problem-solving skills are a must.
Ability to use data and insight to explain a situation and make informed decisions and recommendations for improvement.
This role requires an engineer who is relentlessly customer-centric, a problem-solver, and a strong collaborator.
Strong cultural fit, valuing teamwork, shared success while constantly striving to better yourself for the collective impact to the team.
Exceptional oral & written communications skills, with ability to be concise and effective.
Measured and mature presentation skills suitable for Executive level conversations.
Strong interpersonal skills are crucial, including self-awareness and relationship building/maintenance.
Strong technical account management, customer service and project management skills.
Strong initiative, being a self-starter is key for success in this role.
Constantly seeking to learn more, technically and professionally, and coachable with a passion for knowledge.
BS/MS EE, CS, or equivalent experience.
Focus/Interest on Cloud-based technology – client/server architecture with remotely connected devices.
Working knowledge and understanding of XML, SOAP, REST, HTTP, STUN, NAT, JSON, SQL.
Working knowledge and understanding of TCP/IP, L2 switching, L3 routing, VLANs, QoS/DSCP.
Solid understanding of 802.11, DHCP, DHCPv6, IPv4, IPv6, VoIP, DNS, Firewalls, Netflow, IPFix, SNMP, IGMP & IPTV, Scripting (Python / Bash / PHP / Perl / CGI), Linux.
Strong expertise in RESTful APIs (OpenAPI-based), authentication (OAuth2/Bearer tokens), API Gateway concepts (rate limiting, quotas), and advanced troubleshooting of HTTP errors, payloads, and end-to-end request flows, along with hands-on experience using Postman for automation, collections, and validation.

About Us

PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at [email protected].

The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.

We’re at the forefront of a once‑in‑a‑generation change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.

If you are a person with a disability needing assistance with the application process please:

Email us at [email protected]; or
Call us at +1 (408) 514-3000.

Calix is a Drug Free Workplace.

Apply Now

Refine Your Search

escalation engineer jobs in bengaluru karnataka

Senior Systems Engineer - Escalation Support - Networking

Trainee Manufacturing Engineer

Senior Platform Engineer I

CORE NETWORK OPERATIONS ENGINEER (1ST LINE) - Bangalore VOIS

Senior Network Escalation Engineer

Sr Staff Escalation Engineer

AI Engineer – AI Agents (Healthcare)

General Manager (Projects)

Associate Support Engineer

Senior Systems Engineer - Windows L2

Associate Engineer - Support

Administrator - Wintel & Virtualization (WV2)

Senior Technical Support Engineer

Network Engineer-Senior Executive

Support Engineer

Network Operation Centre , NOC Engineer

Quality Assurance Engineer

VAN LCM PLE Coordinator

L1 / L2 Support Engineer - Middleware Platform

Strategic Account Executive - Indian GCC's

I want to receive the latest job alerts for escalation engineer in bengaluru karnataka

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