Bengaluru Karnataka Processing associate Jobs – 988 Open Jobs Today

Process Associate - Myntra
Shopemet Networks Private Limited —Bommanahalli, Bengaluru, Karnataka
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
Quick apply
SAP Consultant
Adescare technology —Bengaluru, Karnataka
- ₹5,00,000 - ₹20,00,000 a year
- Full-time
- B.Sc
- Master's degree
- SQL
- Commuter assistance
- Food provided
Quick apply
Associate AI ML Engineer
Optum —Bengaluru, Karnataka
- Full-time
- Azure
- AWS
- Machine learning
- Health insurance
8d
Procure to Pay Operations New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Customer Service Executive (Supply Chain)
Kenvue —Bengaluru, Karnataka
- Hybrid work
- Inventory management
- Customer service
- English
Data Processing Associate
Bolster Legal Service Pvt Ltd —Bengaluru, Karnataka
- Up to ₹18,000 a month
- Full-time
- Microsoft Office
- Analysis skills
- Data entry
- Health insurance
- Food provided
Quick apply
Transaction Processing Associate
JPN Associates —JP Nagar, Bengaluru, Karnataka
- ₹1,42,544.99 - ₹4,79,561.79 a year
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
Quick apply
11d
Senior Associate - Payroll Processing
EXL Service —Bengaluru, Karnataka
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Associate Transaction & Processing
Trimont Services India Pvt Ltd —Bengaluru, Karnataka
- Hybrid work
- Finance
- Master's degree
- Administrative experience
8d
Junior Associate - Distribution Services
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Finance
- SQL
- Project management
9d
Ops Manager - Payment Processing
Oak Leaf HR LLP —Bangalore City, Bengaluru, Karnataka
- ₹18,00,000 - ₹20,00,000 a year
- Full-time
- Management
- English
- Accounting
Quick apply
3d
Operations Associate
Klicpic —BTM Layout, Bengaluru, Karnataka
- ₹2,40,000 - ₹3,00,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- English
Quick apply
Associate Transactions & Processing
Trimont Services India Pvt Ltd —Bengaluru, Karnataka
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Process Associate - Finance & Procurement Services
Siemens —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
7d
HR Service Delivery New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- PMP
- Project management
- Bachelor's degree
Associate Senior Analyst - IT
Aeries Technology —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Claims Associate - Health Claims CRM
Go Digit General Insurance —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
Procure to Pay Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Finance
- Bachelor's degree
Order Processing Associate
Cresc Datasoft —Bengaluru, Karnataka
- Email
- Microsoft Excel
- English
- Bachelor's degree
HR Service Delivery Associate
Accenture —Bengaluru, Karnataka
- Full-time
- PMP
- Project management
- Bachelor's degree

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Process Associate - Myntra

Shopemet Networks Private Limited
Bommanahalli, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
₹2,00,000 - ₹3,50,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Software troubleshooting
Customer service
Upselling
Malayalam
English
Tamil
Hindi

Full job description

1. Answering Inbound Customer Calls

Answering incoming customer calls is the primary responsibility of a call center employee at the entry level-position of inbound call centers. When receiving inbound calls, they must provide accurate information about a company’s offerings, answer questions from prospects or current customers, resolve basic issues, and manage account inquiries.

An inbound call center representative may also be responsible for processing orders and payments, resolving billing and payment issues, managing cancellations, shipping, refunds, returns, and warranties, and properly logging customer data after each customer interaction.

To efficiently handle the inbound call volume and deliver an exceptional customer service experience, they should know how to start and end a call, follow call scripts, put a customer on hold, and transfer a call when the customer’s issue needs escalation.

2. Managing Customer Complaints

A call center job requires agents to effectively manage complaints and deal with unhappy customers. Therefore, agents should be trained and equipped to solve customer problems quickly and efficiently and defuse conflicts before they turn into more challenging situations.

Agents must be able to demonstrate excellent listening skills, empathy, problem-solving, and properly apologize. They also should know how to seamlessly escalate the issue to higher-tier support if it cannot be resolved immediately, or if an agent doesn’t have the appropriate skill set or authority.

3. Troubleshooting and Follow-ups

In IT, tech, and SaaS companies, call center representatives can be involved in troubleshooting and resolving technical support issues customers may have with a company’s product or service. That can also include performing diagnostic tests, troubleshooting software installations, and assisting with setting up product features. Since complicated tech issues aren’t always resolved on the first contact, agents may also need to follow up with customers and update them on the progress of their queries.

4. Making Outbound Calls

In outbound call centers, agents initiate calls to leads, prospects, or customers, rather than accepting incoming calls. These calls can have specific purposes ranging from cold calling, telemarketing sales, and proactive support to scheduling appointments, gathering feedback, and conducting market research.

Lead generation and sales: Agents make large volumes of outbound calls to generate leads or sell a company’s products or services to existing clients.
Proactive customer service: Agents reach out to customers proactively to address existing or potential issues before they become bigger problems.
Conducting market research: Agents make outbound calls to conduct market research and gather insights about market trends and consumer preferences.
Collecting customer feedback: Agents can be responsible for calling up the customers to gather feedback about the products or services they purchased.
Appointment scheduling: Agents may call potential customers to schedule appointments and events with a business.
Debt collection: Agents call customers who have overdue payments to negotiate payment plans, collect debts, and resolve other financial disputes.

Most outbound call center operations and agent workflows can be optimized through call center dialing tools such as AI-powered auto dialers. Call center dialers automate the dialing process and enable agents to handle high outbound call volumes while increasing agent talk times and reducing agent idle times.

5. Up-Selling and Cross-Selling

Up-selling and cross-selling are also among the common call center duties. During customer service interactions, agents can encourage customers to purchase a higher-end version of a product or service they are already using (up-sell) or offer a related or complementary product or service (cross-sell). To do it efficiently, professionally, and in a non-intrusive way, agents should have deep product knowledge and be able to communicate its benefits to customers.

Note: Candidates who can speak English + Tamil/Hindi/Malayalam are only eligible to apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

processing associate jobs in bengaluru karnataka

Process Associate - Myntra

SAP Consultant

Associate AI ML Engineer

Procure to Pay Operations New Associate

Customer Service Executive (Supply Chain)

Data Processing Associate

Transaction Processing Associate

Senior Associate - Payroll Processing

Associate Transaction & Processing

Junior Associate - Distribution Services

Ops Manager - Payment Processing

Operations Associate

Associate Transactions & Processing

Process Associate - Finance & Procurement Services

HR Service Delivery New Associate

Associate Senior Analyst - IT

Claims Associate - Health Claims CRM

Procure to Pay Operations Associate

Order Processing Associate

HR Service Delivery Associate

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