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Business Process Operations Analyst

ITC WORLDWIDE
Pune, Maharashtra

Quick apply

Job details

Part-time

Qualifications

Jira
Power BI
Microsoft Excel
PMP
Sales
Business analysis
Process improvement
Visio
Microsoft Dynamics 365
Sales
Analysis skills
Project management
Agile
Root cause analysis
Requirements gathering

Full job description

We are seeking an experienced Business Process Operations Analyst (GTM Planning) to drive operational excellence across sales, partner, revenue, and business process initiatives. This role is ideal for a highly analytical professional who combines business analysis expertise with sales operations, reporting, process improvement, and Microsoft ecosystem experience.

Position Summary

The Business Process Operations Analyst (GTM Planning) will support strategic Go-To-Market (GTM) initiatives by designing scalable business processes, developing operational reporting, improving sales and partner workflows, and driving cross-functional planning initiatives.

The successful candidate will collaborate with Sales, Marketing, Revenue Operations, Customer Success, Delivery, and Partner teams to optimize business performance through data-driven decision making, process automation, and operational governance.

Key Responsibilities

GTM Planning & Revenue Operations

Support annual and quarterly GTM planning cycles.
Develop territory planning, account coverage, capacity planning, and pipeline management models.
Analyze sales productivity metrics and identify opportunities for optimization.
Partner with Revenue Operations leadership to improve forecasting accuracy and pipeline visibility.
Create operational frameworks that support scalable sales growth.

Business Process Design & Optimization

Map current-state and future-state business processes using Visio.
Conduct process reviews and identify bottlenecks, inefficiencies, and automation opportunities.
Design and document standardized operating procedures.
Lead business process improvement initiatives across sales and partner organizations.
Ensure alignment of business processes with strategic objectives.

Business Systems Analysis

Gather, document, and validate business requirements.
Translate business requirements into functional specifications and user stories.
Facilitate stakeholder workshops and requirements discovery sessions.
Evaluate impacts of process and system changes.
Develop business cases and implementation recommendations.

Reporting & Analytics

Develop and maintain executive reporting dashboards.
Create Power BI dashboards to support leadership decision making.
Build KPI scorecards for Sales, Marketing, Partner Development, and Operations teams.
Perform trend analysis and operational performance reviews.
Present findings and recommendations to senior leadership.

Microsoft Dynamics 365 & Business Systems

Support reporting and analytics within Dynamics 365.
Analyze CRM data quality, process utilization, and pipeline effectiveness.
Partner with technical teams to improve CRM adoption and data governance.
Support business process automation initiatives across the Microsoft technology stack.

Jira Service Management & Project Governance

Manage workflows and reporting within Jira Service Management.
Facilitate project tracking and operational governance.
Support project documentation and stakeholder communications.
Collaborate with PMO and technical teams on process improvements.

Partner Ecosystem Operations

Support partner planning, partner performance management, and co-sell initiatives.
Develop reporting and operational frameworks for channel partner programs.
Collaborate with internal stakeholders to optimize partner engagement models.
Monitor partner-related KPIs and business outcomes.

Required Qualifications

Experience

5+ years of GTM Planning experience.
5+ years of Sales Operations, Revenue Operations, or Business Operations experience.
5+ years of Business Process Design and Process Improvement experience.
5+ years of Business Systems Requirements Gathering and Analysis.
Experience supporting executive-level reporting and operational planning.
Experience working within Microsoft-centric environments.

Technical Skills

Advanced Power BI dashboard development.
Microsoft Dynamics 365 reporting and analytics.
Jira Service Management administration and reporting.
Advanced Microsoft Excel skills.
Microsoft Visio process mapping expertise.
Business process automation experience.
Requirements gathering and documentation expertise.

Business Analysis Skills

BRD creation.
Functional specification development.
User story creation.
Process documentation.
Workflow analysis.
Stakeholder management.
Root cause analysis.
Business case development.

Preferred Qualifications

Certifications (Preferred)

Candidates holding one or more of the following certifications are highly encouraged to apply:

PMP (Project Management Professional)
CBAP (Certified Business Analysis Professional)
CBPP® (Certified Business Process Professional)
Prosci Change Management Certification
PMI-PBA
Agile Scrum Certifications
Atlassian Jira Certifications
Microsoft Certifications (PL-900, PL-200, MB-210, MB-260, PL-300)

Preferred Industry Experience

Microsoft Partner Ecosystem
IT Services
Professional Services
Managed Services
Technology Consulting
SaaS Organizations
Cloud Services
CRM and ERP Environments

Success Measures

Within the first 12 months, you will be expected to:

Improve GTM planning accuracy and operational visibility.
Deliver executive-level Power BI dashboards and KPI reporting.
Increase sales and partner process efficiency.
Reduce manual operational activities through process automation.
Improve CRM reporting, adoption, and data quality.
Build scalable frameworks supporting revenue growth and partner expansion.

Ideal Candidate Profile

The ideal candidate has a unique blend of:

GTM Planning Expertise

Revenue Operations & Sales Operations Experience

Strong Business Analyst Background

Advanced Power BI Reporting Skills

Dynamics 365 Reporting Experience

Jira Service Management Knowledge

Process Mapping & BPM Experience

Microsoft Ecosystem Expertise

Partner Program and Channel Operations Experience

Strategic Thinking with Strong Analytical Capabilities

If you enjoy transforming complex business processes into scalable operational frameworks and driving measurable business outcomes through data, process, and technology, we encourage you to apply.

WFH or an ITC field office

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