Chennai Tamil Nadu Major incident Jobs – 109 Open Jobs Today

MAJOR INCIDENT MANAGER L1
Wipro Limited —Chennai, Tamil Nadu
- Management
- Analysis skills
- Team management
- Flexible schedule
9d
Major Incident Manager
Tata Consultancy Services —Chennai, Tamil Nadu
- English
- Bachelor's degree
7d
Lead Major Incident Management
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Health insurance
Lead - Major Incident Management
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Health insurance
Incident Manager | Offshore
Photon —Chennai, Tamil Nadu
- Software troubleshooting
- Microsoft Office
- SQL
Business Command Center Major Incident/Cyber Lead - Vice President
Citi —Chennai, Tamil Nadu
- Weekend availability
- Project management
- Conflict management
- Financial services
IT Service Delivery Lead – Central Asia & India
FLSmidth, Inc. —Chennai, Tamil Nadu
- Full-time
- Computer Science
- PMP
- English
Advisor, Incident Management
Fiserv —Chennai, Tamil Nadu
- Weekend availability
- Data analysis skills
- Communication skills
Asset Management - Operations - Associate/Assistant Manager
BNP Paribas —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
Applications Support Senior Manager
Citi —Chennai, Tamil Nadu
- Full-time
- Management
- Master's degree
- Bachelor's degree
14d
Assistant Manager - Operations
BVG India Ltd —Chennai, Tamil Nadu
- From ₹45,000 a month
- In-person
Quick apply
Application Support Tech Senior Analyst- Assistant Vice President
Citi —Chennai, Tamil Nadu
- Full-time
- Oracle
- Software troubleshooting
- System design
8d
SOC Lead / SOC Manager (Experienced)
S N Technology —Chengalpattu, Chennai, Tamil Nadu
- ₹18,00,000 - ₹24,00,000 a year
- Full-time
- Azure
- AWS
- Analysis skills
Quick apply
Senior Engineer – Enterprise Service management
AtkinsRéalis —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Azure
- Computer Science
- Health insurance
SOC Analyst Senior Cyber Security Engineer
Sopra Steria —Chennai, Tamil Nadu
- Full-time
- English
- Bachelor's degree
- Communication skills
IT Infrastructure (L2/Subject matter Expert)
SRM Technologies —Chennai, Tamil Nadu
- Full-time
- Computer Science
- English
- Linux
Senior Operations Manager Connectivity
Kone —Chennai, Tamil Nadu
- Full-time
- Project management
- Computer networking
- Agile
Assistant Manager
Legrand Group —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
8d
Service Delivery Head - Business Support
DHL —Chennai, Tamil Nadu
- Analysis skills
- Project management
- Bachelor's degree
6d
Network Engineer
Sanmina Corporation —Chennai, Tamil Nadu
- Software troubleshooting
- Engineering
- English

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MAJOR INCIDENT MANAGER L1

Wipro Limited -
Chennai, Tamil Nadu

Apply Now

Job details

9 days ago

Benefits

Flexible schedule

Qualifications

ITIL Certification
Management
Analysis skills
Team management
ITIL
Communication skills
Help desk

Full job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: MAJOR INCIDENT MANAGER L1
City: Chennai
State/Province: Tamil Nadu
Posting Start Date: 6/30/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:
Job Description

Do
RESPONSIBILITIES
Ã¢ÂÂ¢ Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs
Ã¢ÂÂ¢ Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved
Ã¢ÂÂ¢ Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.
Ã¢ÂÂ¢ Coordinating with the respective SMEs for speedy resolution of the Major Incident
Ã¢ÂÂ¢ Ensuring the Major incident is resolved within the SLAs agreed with the Customer
Ã¢ÂÂ¢ Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.
Ã¢ÂÂ¢ Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed.
Ã¢ÂÂ¢ Ensuring that all the resolution procedures are updated in the knowledge database / Work log
Ã¢ÂÂ¢ Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future.
Ã¢ÂÂ¢ Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process)
Ã¢ÂÂ¢ Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents
Ã¢ÂÂ¢ Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process.
Ã¢ÂÂ¢ Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents

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KEY SKILLS AND COMPETENCIES
Ã¢ÂÂ¢ 8-10 years exp in driving the service operations.
Ã¢ÂÂ¢ Min 8 year of experience in managing the IM and MIM processes
Ã¢ÂÂ¢ Preferably ITIL Expert, or Min two ITIL Intermediate certified professional
Ã¢ÂÂ¢ Strong analytical, communication, presentation and reporting skills
Ã¢ÂÂ¢ Good leadership, people management and operational skills
Ã¢ÂÂ¢ Should have exposure to ITIL practices.
Ã¢ÂÂ¢ Good written & verbal communication skills
Ã¢ÂÂ¢ Experience in helpdesk environment
Ã¢ÂÂ¢ Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere
Ã¢ÂÂ¢ Ability to work in shift and flexible schedule
Ã¢ÂÂ¢ Ability to motivate staff
Ã¢ÂÂ¢ Excellent team skills with ability to listen and contribute to discussions and meetings
Ã¢ÂÂ¢ Building & Maintaining Relationships
Ã¢ÂÂ¢ End to end ownership for customer satisfaction through levels of support
Ã¢ÂÂ¢ Planning and organization & working well with Virtual Team
Ã¢ÂÂ¢ Virtual Team Management Skills
Ã¢ÂÂ¢ Relationship Management for services and vendors interface

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Mandatory Skills: ITIL Incident Mgmt .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Refine Your Search

major incident jobs in chennai tamil nadu

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