Ernakulam North Kochi Kerala Senior specialist – technical Jobs – 27 Open Jobs Today

Senior Specialist – Technical Support
CLASSIC TECHNOLOGIES AND BUSINESS SOLUTIONS —Kochi, Kerala
- ₹9,00,000 - ₹12,00,000 a year
- Full-time
- Software troubleshooting
- Master's degree
- Databases
Quick apply
Specialist | Senior Odoo Developer
Abra —Kochi, Kerala
- ₹60,000 - ₹70,000 a month
- Full-time
- DevOps
- ERP systems
- Project management
Quick apply
Senior System Specialist (L3)
Cyncly —Kochi, Kerala
- Full-time
- Azure
- Computer Science
- Windows
Oracle Payroll Delivery Senior Specialist
Strada Global —Kochi, Kerala
- Oracle
- Bachelor's degree
- Diploma
- Health insurance
- Paid time off
Senior Software Developer-Flutter Engineer
NeST Digital —Kochi, Kerala
- APIs
Senior Sales Specialist
Neurolab —Kochi, Kerala
- Full-time
- Sales
- Bachelor's degree
- Mentoring
Senior Digital Marketing Specialist – EdTech
Westford Global Education Pvt Ltd —Kochi, Kerala
- ₹35,000 - ₹50,000 a month
- Full-time
- CRM software
- Marketing
- Master's degree
- Paid time off
- Flexible schedule
Quick apply
7d
SEO Specialist
JACHOOS TECHNOLOGIES PRIVATE LIMITED —Infopark-Kochi, Kochi, Kerala
- ₹40,000 - ₹45,000 a month
- Full-time
- Project management
- Team management
- In-person
Quick apply
Data Visualization Sr. Analyst
Accenture —Kochi, Kerala
- Full-time
- Databases
- SQL
- Python
Senior Associate,Treasures Relationship Manager, Consumer Banking Group
DBS Bank —Kochi, Kerala
- Full-time
- Sales
- Master's degree
- Bachelor's degree
Sr. Front End Developer
Accenture —Kochi, Kerala
- Full-time
- JavaScript
- APIs
- Agile
Sr. MEP Engineer
GC —Kochi, Kerala
- ₹30,000 - ₹1,00,000 a month
- Full-time
- AutoCAD
- Schematics
- CAD
Quick apply
3d
Technical Recruitment Lead
Techversant Infotech —Kochi, Kerala
- Full-time
- Java
- Bachelor's degree
- JavaScript
Senior Software Developer-IoT Backend Specialist
NeST Digital —Kochi, Kerala
- APIs
Senior Facade Designers
Façade Global —Kochi, Kerala
- Email
- System design
- Project management
- Diploma
Sr. Electrical Engineer
Affable Jobs —Kochi, Kerala
- Email
- Hospitality
- Electrical experience
- Bachelor's degree
Quick apply
Drupal developer
IBS Software —Ernakulam District, Kerala
- SQL
- Analysis skills
- JavaScript
- Health insurance
Senior Agentforce Developer
MTI Integration Solutions Private Limited —Kochi, Kerala
- Full-time
- Salesforce
- Analysis skills
- Supervising experience
6d
Search Engine Optimization Specialist
zolvo —Vallarpadam, Kochi, Kerala
- ₹45,000 - ₹60,000 a month
- Full-time
- Analysis skills
- Presentation skills
- JavaScript
Quick apply
17h
SONG > Lead - Application Maintenance and Support
Accenture —Kochi, Kerala
- Full-time
- Azure
- Java
- AWS

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Senior Specialist – Technical Support

CLASSIC TECHNOLOGIES AND BUSINESS SOLUTIONS -
Kochi, Kerala

Quick apply

Job details

Full-time
₹9,00,000 - ₹12,00,000 a year

Qualifications

Jira
Software troubleshooting
Technical support
Master's degree
Databases
SQL
Digitization
Analysis skills
Bachelor's degree
Team management
Scripting
APIs
Manufacturing
Communication skills
Python
PowerShell

Full job description

About CTeBS

CTeBS (Classic Technologies & Business Solutions) is a technology company building an integrated ecosystem of software products for the fashion manufacturing industry. As a subsidiary of Classic Fashion, one of the leading garment manufacturers, CTeBS builds software products that are first developed, implemented, and matured within Classic Fashion's own manufacturing operations, and subsequently offered to external customers across the industry. This unique model means our products are battle-tested in real production environments before they reach the market, giving us deep domain credibility and a genuine understanding of manufacturing floor challenges.

Role Overview

We are looking for a technically strong Senior Support Engineer to join our Technical Support team. This role involves handling complex customer issues, performing data fixes, and querying live production environments to identify and resolve problems. The ideal candidate is comfortable working hands-on with databases, understands application architecture, and is proactive in preventing recurring issues.

Key Responsibilities

Build and lead a strong technical support team to efficiently manage production support activities for all existing CTEBS products.
Handle end-to-end production support operations including issue analysis, data fixes, bug troubleshooting, dashboard customization, and API development/support.
Create, maintain, and continuously improve Knowledge Base (KB) articles, SOPs, troubleshooting manuals, and support documentation to strengthen support efficiency and knowledge sharing.
Monitor support tickets proactively, prioritize critical business issues, and ensure timely resolution while maintaining high service quality and SLA compliance.
Develop and maintain strong client relationships by ensuring responsive support, clear communication, and a customer-focused approach that enhances overall client satisfaction and trust.
Ensure proper root cause analysis (RCA) is performed for major production issues and implement preventive measures to avoid repeated incidents.
Coordinate closely with Development, Implementation, and Customer Success teams for faster issue resolution and smooth customer operations.
Identify opportunities to automate repetitive support activities, monitoring processes, data validations, and issue tracking mechanisms to improve team productivity and response efficiency.

Required Qualifications

Strong technical troubleshooting and analytical skills.
Hands-on experience in SQL, database troubleshooting, and application/product support.
Experience in handling production support involving data fixes and bug fixes.
Proven experience in team management and handling support operations.
Experience in building and maintaining Knowledge Base documentation and support processes.
Good communication and customer handling skills.

Preferred Skills:

Experience in the garment manufacturing / ERP / shop floor digitization domain (optional).
Knowledge of scripting (Python, PowerShell, etc.) for automation or data transformation.
Experience with tools like Postman, Kibana, Grafana, or similar.
Hands-on with ticketing systems like Jira.

What We Offer:

Opportunity to work in a fast-growing product company solving real industry problems
Work closely with leading garment manufacturers across the globe, contributing to their digital transformation
Collaborative team environment with a focus on learning and ownership
Chance to build and lead a team as we scale our support operations
Access to live customer environments and enterprise-level tools
Competitive compensation and benefits

Quick apply

Refine Your Search

senior specialist – technical jobs in ernakulam north kochi kerala

Senior Specialist – Technical Support

Specialist | Senior Odoo Developer

Senior System Specialist (L3)

Oracle Payroll Delivery Senior Specialist

Senior Software Developer-Flutter Engineer

Senior Sales Specialist

Senior Digital Marketing Specialist – EdTech

SEO Specialist

Data Visualization Sr. Analyst

Senior Associate,Treasures Relationship Manager, Consumer Banking Group

Sr. Front End Developer

Sr. MEP Engineer

Technical Recruitment Lead

Senior Software Developer-IoT Backend Specialist

Senior Facade Designers

Sr. Electrical Engineer

Drupal developer

Senior Agentforce Developer

Search Engine Optimization Specialist

SONG > Lead - Application Maintenance and Support

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