Faridabad Haryana Guest relations manager Jobs – 17 Open Jobs Today

Guest Relations Manager
Marriott International, Inc —Faridabad, Haryana
- Full-time
- Hospitality
- No experience needed
- 12th Pass
12h
Assistant Manager - Guest Relations
Marriott International, Inc —Faridabad, Haryana
- Full-time
- Hospitality
- No experience needed
- 12th Pass
12h
General Manager
Touchwood Entertainment Limited —Faridabad, Haryana
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
Guest Relations Supervisor
Radisson Hotel Group —Noida, Uttar Pradesh
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Quick apply
General Manager – Corporate Relations
GRAM HR Solutions —Noida, Uttar Pradesh
- ₹18,00,000 - ₹22,00,000 a year
- Full-time
- Microsoft Office
- Master's degree
- Business development
Quick apply
Senior Hospitality Head (RSVP)
Touchwood Entertainment Limited —Vasant Kunj, Delhi, Delhi
- ₹30,000 - ₹35,000 a month
- Weekend availability
- Hospitality
- Microsoft Excel
- Customer service
- Flexible schedule
Quick apply
Guest Relation Executive
VJK HOSPITALITY PRIVATE LIMITED —Nirman Vihar, Delhi, Delhi
- ₹22,000 - ₹35,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
- Food provided
Quick apply
20h
Front Desk Manager
Stori Design - Luxury Furniture —Sultanpur, Delhi, Delhi
- ₹30,000 - ₹35,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
11d
Outreach & Branding Manager
Asian Education Group —Noida, Uttar Pradesh
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Presentation skills
- Travel
- In-person
Quick apply
Manager - Guest Relations
Malabar Group —Preet Vihar, Delhi, Delhi
- ₹25,000 - ₹30,000 a year
- Bachelor's degree
Guest Relation Executive
Dinero Solutions —Vasant Kunj, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
6d
Hotel Sales Manager
AccorCorpo —Gurugram District, Haryana
- Full-time
- Hybrid work
- Hospitality
- Sales
- English
Quick apply
Outreach & Branding Assistant Manager/Manager
Asian Education Group —Noida, Uttar Pradesh
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Presentation skills
- Travel
- In-person
Quick apply
Assistant Manager Room Sales - Pro Active
Radisson Hotel Group —Noida, Uttar Pradesh
- Full-time
- Sales
Quick apply
Butler Manager
Radisson Hotel Group —Noida, Uttar Pradesh
- Full-time
- English
- Diploma
- Communication skills
Quick apply
Executive Chef
Marriott International, Inc —Faridabad, Haryana
- Full-time
- 12th Pass
- Communication skills

Other jobs to consider

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Guest Relations Manager
Marriott International, Inc —Faridabad, Haryana
Empowers employees to provide excellent customer service. Maintains a strong working relationship with all departments to support property operations and goals…
12h
Assistant Manager - Guest Relations
Marriott International, Inc —Faridabad, Haryana
Empowers employees to provide excellent customer service. Maintains a strong working relationship with all departments to support property operations and goals…
12h

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Guest Relations Manager

Marriott International, Inc -
Faridabad, Haryana

Apply Now

Job details

Full-time
12 hours ago

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26110652
Job CategoryRooms & Guest Services Operations
Location1 Village Pakhal, Faridabad, Haryana, India, 121001
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Guest Services and Front Desk Operations

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Assists with energy conservation efforts by monitoring compliance during property tours.

Supporting Projects and Policies Related to Guest Experience and Safety

Supports implementation of the customer recognition/service program, communicating and ensuring the process.

Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

Sends copy of MOD report to all departments on a daily basis.

Ensures compliance with all policies, standards and procedures.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Understands and complies with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Maintains high visibility in public areas during peak times.

Provides immediate assistance to guests as requested.

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Records guest issues in the guest response tracking system.

Reviews comment cards and guest satisfaction results with employees.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicates any variations to the established norms to the appropriate department in a timely manner.

Participates as needed in the investigation of employee and guest accidents.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest relations manager jobs in faridabad haryana

Guest Relations Manager

Assistant Manager - Guest Relations

General Manager

Guest Relations Supervisor

General Manager – Corporate Relations

Senior Hospitality Head (RSVP)

Guest Relation Executive

Front Desk Manager

Outreach & Branding Manager

Manager - Guest Relations

Guest Relation Executive

Hotel Sales Manager

Outreach & Branding Assistant Manager/Manager

Assistant Manager Room Sales - Pro Active

Butler Manager

Executive Chef

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