Gurgaon Haryana Bpo business support specialist Jobs – 14 Open Jobs Today

Employee Relations Specialist
Nirvasa Healthcare Pvt. Ltd. —Moti Nagar, Delhi, Delhi
- ₹20,000.00 - ₹10,38,333.68 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Quick apply
BPO Business Support Specialist
NTT Ltd —Gurugram, Haryana
- Full-time
- Sales
- Customer service
- Continuous improvement
- Commuter assistance
- Health insurance
Senior Revenue Cycle Specialist - Work From Home
ClinicMind —Gurugram, Haryana
- Remote
- Microsoft Excel
- English
- Finance
- Work from home
Quick apply
IAM Specialist -IN
IND-Sequential Technology International —Gurugram, Haryana
- Windows
- Bachelor's degree
- Communication skills
Quick apply
Product Support Specialist
roblox —Gurugram, Haryana
- Monday to Friday
- CRM software
- Data analysis skills
- SQL
Technical Support Specialist
Mentor E Services —Gurugram, Haryana
- Full-time
- Software troubleshooting
- Health insurance
BPO PE and Fund accounting Specialist
NTT Ltd —Gurugram, Haryana
- Full-time
- SQL
- APIs
- Agile
Director, Global HR Consultant Lead, JBS
JLL —Gurugram, Haryana
- Management
- Master's degree
- Project management
- Health insurance
2422744-Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Computer Science
- Project management
Senior Assistant Vice President-Business Management -Professional Services
EXL Service —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Management
- Salesforce
3562952-Senior Manager
EXL Service —Gurugram, Haryana
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
Sales Prog & Incentive Mgmt Assoc Mgr
Accenture —Gurugram, Haryana
- Full-time
- Finance
- Human resources
- Agile
SAP Senior Solution Specialist – FICO
Louis Dreyfus Company —Gurugram, Haryana
- Full-time
- Finance
- Master's degree
- Project management
Quick apply

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Employee Relations Specialist
Nirvasa Healthcare Pvt. Ltd. —Moti Nagar, Delhi, Delhi
Communicate available opportunities and eligibility criteria. The Employee Relations Executive is responsible for supporting employee engagement, retention,…
₹20,000.00 - ₹10,38,333.68 a month
Quick apply
BPO Business Support Specialist
NTT Ltd —Gurugram, Haryana
5+ years in QA / call center / sales environment. The Quality Analyst is responsible for evaluating customer interactions, ensuring adherence to quality and…

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Employee Relations Specialist

Nirvasa Healthcare Pvt. Ltd.
Moti Nagar, Delhi, Delhi

Quick apply

Job details

Full-time
₹20,000.00 - ₹10,38,333.68 a month

Qualifications

Microsoft Powerpoint
Microsoft Excel
Call centre
Employee relations
Master's degree
Analysis skills
Bachelor's degree
Human resources
HRIS
Business Administration
Human Resources
MBA
Communication skills

Full job description

Job Summary:

The Employee Relations Executive is responsible for supporting employee engagement, retention, grievance resolution, policy implementation, and employee communication initiatives within the organization. The role acts as a bridge between employees and management, ensuring a positive work environment, timely resolution of employee concerns, and adherence to company policies and labor regulations. The position plays a key role in reducing attrition, improving employee satisfaction, and driving engagement initiatives in a fast-paced BPO environment.

Key Responsibilities: Employee Relations

Serve as the first point of contact for employee concerns, queries, and workplace issues.
Support investigation and resolution of employee grievances, disciplinary matters, and conflict situations.
Maintain confidentiality while handling employee-related concerns.
Ensure proper documentation and closure of employee relation cases.
Conduct regular employee connect sessions, one-on-one meetings, and skip-level interactions to understand employee concerns and provide timely resolutions.
Manage employee tickets and ensure adherence to defined turnaround times.

Attrition Management & Retention

Conduct attrition analysis and identify trends impacting employee retention.
Perform shrinkage analysis and share actionable insights with operations and HR stakeholders.
Execute retention initiatives and win-back programs for employees who have resigned.
Conduct stay interviews and employee feedback discussions.
Support referral drives to meet hiring requirements.
Track and report retention metrics regularly.

Employee Engagement

Plan and execute employee engagement activities as per the engagement calendar.
Coordinate weekly and monthly Rewards & Recognition (R&R) programs.
Conduct Employee Satisfaction (ESAT) surveys and analyze results.
Organize employee wellness, cultural, and team-building initiatives.
Ensure high participation and effectiveness of engagement programs.

Internal Job Posting (IJP) Management

Coordinate and manage the Internal Job Posting (IJP) process.
Communicate available opportunities and eligibility criteria.
Track applications, coordinate assessments/interviews, and provide updates to stakeholders.
Maintain IJP records and generate periodic reports.

Compliance & Policy Implementation

Ensure employees are aware of company policies, code of conduct, and workplace guidelines.
Support implementation of HR policies and standard operating procedures.
Assist in POSH awareness initiatives and mandatory compliance trainings.
Ensure compliance with labor laws and company regulations.

Communication & Employee Support

Draft and circulate employee communications, announcements, and engagement updates.
Conduct employee orientation sessions related to company policies and culture.
Support change management initiatives and organizational communication programs.
Build positive relationships with employees across all levels.

Reporting & MIS

Prepare weekly and monthly reports on attrition, shrinkage, employee engagement, and ER activities.
Maintain employee relations dashboards and trackers.
Analyze employee feedback and recommend improvement initiatives.
Present insights and action plans during HR and Operations review meetings.

Key Performance Indicators (KPIs)

Attrition Rate Management
Shrinkage Reduction
Employee Satisfaction (ESAT) Scores
Employee Grievance Resolution TAT
Retention and Win-Back Success Rate
Employee Engagement Participation Rate
Referral Contribution to Hiring
IJP Closure and Internal Movement Metrics
Employee Ticket Closure Efficiency

Required Skills & Competencies

Strong communication and interpersonal skills
Employee grievance handling and conflict resolution
Good analytical and reporting skills
Knowledge of labor laws and HR practices
Employee engagement and retention management
Strong stakeholder management abilities
High level of confidentiality and professionalism
Proficiency in MS Excel, PowerPoint, and HRMS platforms
Problem-solving and decision-making skills

Educational Qualification

Bachelor's Degree in Human Resources, Business Administration, Psychology, or related field.
MBA/PGDM in HR preferred.

Experience

1–4 years of experience in Employee Relations, HR Operations, HR Generalist, or Employee Engagement roles.
Experience in BPO, Contact Center, Shared Services, or similar high-volume environments preferred.

Pay: ₹20,000.00 - ₹1,038,333.68 per month

Application Question(s):

Are you ok with 6 days working?

Location:

Moti Nagar, Delhi, Delhi (Required)

Work Location: In person

Quick apply

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