Hatibagan Kolkata West Bengal Assistant manager training & quality Jobs – 20 Open Jobs Today

Assistant Manager Training & Quality
Gear Inc. —Kolkata, West Bengal
- Full-time
- English
- Leadership
- Communication skills
Quick apply
Assistant Program Manager
Udayan Care —Kolkata, West Bengal
- ₹50,000 - ₹55,000 a month
- Email
- MSW
- Management
- English
Quick apply
21h
Assistant General Manager/Senior Manager - Programs
Medhavi —Kolkata, West Bengal
- Microsoft Excel
- Microsoft Outlook
- Master's degree
Quick apply
Assistant Operations Manager
Gear Inc. —Kolkata, West Bengal
- Weekend availability
- Google Suite
- English
- Analysis skills
Quick apply
Assistant Vice President - OPERATIONS
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- Finance
- Master's degree
- Analysis skills
4h
Assistant Manager Compliance
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- B.Sc
- No experience needed
- Finance
14d
Asst Manager - Process Engineering
Mahindra & Mahindra Ltd —Rudrapur, West Bengal
- Project management
- Bachelor's degree
- Manufacturing
1d
Process Assistant, UFF FC Ops
ASSPL - West Bengal —Kolkata, West Bengal
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
QA & QC Assistant Manager
Ps Group —Kolkata, West Bengal
- Bachelor's degree
Duty Manager
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Hospitality
- No experience needed
- 12th Pass
Assistant Manager – Retail Voice Operations (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Microsoft Excel
- Management
- English
AM - RTR
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Assistant Manager – Content Writer
Medhavi —Kolkata, West Bengal
- Microsoft Outlook
- Writing skills
- English
Quick apply
14d
Travel Desk Executive / Asst Manager (Online Travel Portal)
PMS INNOVATION SOLUTIONS —Kolkata, West Bengal
- ₹15,079.80 - ₹25,000.00 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Lab Data Analyst
IQVIA —Kolkata, West Bengal
- Full-time
- Remote
- Computer Science
- Laboratory experience
- Windows
- Work from home
21h
Travel Desk Executive / Asst Manager (Online Travel Portal-UNXGO)
PMS INNOVATION SOLUTIONS —Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Sr. Specialist - F&A - I2C 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
Restaurant Manager
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- B.Sc
- 12th Pass
- Bachelor's degree
9d
Restaurant and Lounge Manager
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- 12th Pass
- Restaurant
- Communication skills
Assistant Manager], [Accounts Payable]!
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- English
- Microsoft Office
Quick apply

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Assistant Manager Training & Quality

Gear Inc. -
Kolkata, West Bengal

Quick apply

Job details

Full-time

Qualifications

Bengali
English
Assistant manager experience
Quality assurance
Hindi
Leadership
Communication skills

Full job description

JOB INFORMATION

The ideal candidate is a strategic thinker with strong leadership skills, supporting the overall success of the business by managing teams, optimizing processes, and maintaining strong client relationships.

Commitment to our people is our real strength and the key to success.

Job title: Assistant Manager T&Q (English/ Hindi / Bengali Speaking)

Working Location: Kolkata

Job Description:

Our International company is seeking 1 Assistant Manager Training & Quality in India. Ideal candidates can adapt and are well-known for fast-moving and last-moment change.

Main Responsibilities:

Provide coaching and feedback to new and existing staff, utilizing proven improvement methodologies.
Maintain a comprehensive understanding of the program and compliance requirements for all assigned programs.
Conducted end-to-end governance and reported findings on the client-specific QA Scorecard, clearly explaining conclusions.
Generate weekly and monthly summary reports detailing monitoring activity for each program and communicate these to Client Services.
Ensure each agent per program is monitored at least once monthly, following quality assurance personnel checklists.
Participate in weekly calibration calls for each assigned program.
Deliver Quality Assurance reviews and feedback to team members, facilitating their professional growth and development.
Collaborate effectively with peers and other personnel to positively impact joint activities, projects, or events.
Act as a site-level leader as needed, liaising with client training organizations and providing onsite presence when necessary.
Work collaboratively with other support teams within the client and Gear Inc. to ensure strong product knowledge among the project.
Demonstrate a commitment to attentiveness, persistence, and flexibility while safeguarding the integrity and purpose of our organization.
Manage multiple processes and ensure timely delivery, demonstrating an understanding of staffing, process efficiencies, and goal achievement in the contact center environment.
Maintain robust risk and compliance practices to ensure adherence to regulatory requirements.

Job Requirement:

Proven experience in BPO domains.
Strong coaching and feedback skills, with a track record of implementing improvement methodologies.
Excellent communication and interpersonal skills, with the ability to interact effectively with team members and stakeholders.
Ability to adapt to changing company and client requirements, demonstrating flexibility and resilience.
Demonstrate leadership capabilities, with experience managing multiple processes and ensuring timely delivery.
Sound understanding of staffing, process efficiencies, and goal achievement in a contact center environment.
Strong commitment to risk and compliance practices, ensuring adherence to regulatory requirements.

Interested candidates should submit their resume and a cover letter outlining their relevant experience and interest in the Assistant Manager T&Q role. Qualified candidates will be contacted for an interview.

Quick apply

Refine Your Search

assistant manager training & quality jobs in hatibagan kolkata west bengal

Assistant Manager Training & Quality

Assistant Program Manager

Assistant General Manager/Senior Manager - Programs

Assistant Operations Manager

Assistant Vice President - OPERATIONS

Assistant Manager Compliance

Asst Manager - Process Engineering

Process Assistant, UFF FC Ops

QA & QC Assistant Manager

Duty Manager

Assistant Manager – Retail Voice Operations (WFO, Kolkata)

AM - RTR

Assistant Manager – Content Writer

Travel Desk Executive / Asst Manager (Online Travel Portal)

Lab Data Analyst

Travel Desk Executive / Asst Manager (Online Travel Portal-UNXGO)

Sr. Specialist - F&A - I2C 4D

Restaurant Manager

Restaurant and Lounge Manager

Assistant Manager], [Accounts Payable]!

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