India Leader loan originations/ us mortgage Jobs – 14 Open Jobs Today

Team Leader - Loan Originations/ US Mortgage
Saaki Argus & Averil Consulting —Bengaluru Rural District, Karnataka
- Night shift
- Data entry
Quick apply
US Mortgage
Infosys BPM Limited —Bengaluru, Karnataka
- Night shift
- 12th Pass
- Analysis skills
- Math
TL- US Residential Mortgage live Underwriting
Cognizant —Chennai, Tamil Nadu
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
11d
Mortgage Loan Processor (Bilingual English & Bengali)
EMAPTA —Remote
- ₹60,000 - ₹70,000 a month
- Full-time
- Remote
- Bilingual
- English
- Communication skills
- Health insurance
- Work from home
Quick apply
2d
Credit Risk FID Secured Lending, Associate, Firm Risk Management
Morgan Stanley —Mumbai, Maharashtra
- Finance
- Master's degree
- Recruiting
Team Leader, Trustee Operations
Altisource —Unknown, Karnataka
- English
- Analysis skills
- Communication skills
- Health insurance
- Life insurance
Quick apply
Software Engineering Manager - API Mortgage
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
- Azure
- AWS
- Bachelor's degree
Strategic Analytics - Vice President
JPMorganChase —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Lead, Mortgage Data Operations
Intercontinental Exchange Holdings, Inc. —Hyderabad, Telangana
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
3d
Team Leader Human In the Loop Operations
RealPage, Inc. —Ranga Reddy District, Telangana
- Finance
- Bachelor's degree
- Communication skills
3d
Analyst CMBS
Barclays —Mumbai, Maharashtra
- Analysis skills
Analyst, Processing
Altisource —Unknown, Karnataka
- Full-time
- Bachelor's degree
Quick apply
Assistant Manager
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Finance
- Master's degree
Quick apply
2d
Customer Success Manager-Mortgage
Infrrd —India
- Full-time
- Salesforce
- Travel
- APIs
10d

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Conviction HR —Pune, Maharashtra
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Team Leader - Loan Originations/ US Mortgage

Saaki Argus & Averil Consulting
Bengaluru Rural District, Karnataka

Quick apply

Job details

Qualifications

Quality assurance
Data entry

Full job description

About our Client

A leading US Mortgage organization

Job Description Summary

Oversee and manage a team of customer service representatives, ensuring high service quality and operational efficiency. Set and monitor performance targets, provide coaching and training, and handle escalated issues to maintain customer satisfaction and align with company objectives.

Experience: 4+ years

Location: Bangalore

Shift: Night shift

Roles & Responsibilities

Lead and manage a Voice Team of US Mortgage Originations.

Must have US Mortgage Originations Experience

Must have experience handling a Voice Team

Must Understand 4 Cs

Establish clear team goals aligned with departmental and company objectives

Monitor team performance regularly, offering feedback and coaching to enhance individual and team effectiveness.

Design and execute training programs to improve team members' skills in managing chat and voice interactions.

Conduct regular coaching sessions to address performance gaps and support ongoing skill development.

Ensure daily operational efficiency of the chat and voice customer service team.

Manage queue operations to optimize response times and meet service level agreements (SLAs).

Enforce quality assurance protocols to uphold high service standards in chat and voice interactions

Perform audits and reviews of chat and voice communications to ensure compliance with company policies.

Resolve escalated customer issues requiring advanced support beyond frontline representatives.

Address customer complaints promptly and to their satisfaction.

Collect and analyze customer feedback from chat and voice interactions.

Utilize feedback insights to improve service delivery and enhance customer satisfaction.

Produce reports on team performance metrics such as response times, resolution rates, and customer satisfaction scores.

Stay informed about advancements in customer service technologies and recommend upgrades to boost team efficiency.

Uphold adherence to company policies, procedures, and regulatory requirements in all chat and voice interactions.

Offer guidance and training to team members on matters related to compliance.

Additional Job Description

This position is primarily a sedentary position performed in an office setting performing tasks at a desk or workstation and requires the ability to operate standard office equipment. The role also involves movement such as sitting, standing, walking and light lifting.

The specific functions are dependent upon the position, but key responsibilities may involve utilizing computer systems and software applications to complete a variety of tasks, including typing, data entry, preparing reports, managing documents and/or files and communicating with customers or colleagues. The ability to effectively manage time and competing priorities is also critical.

The position requires the ability to communicate effectively and to participate in virtual or in person meetings. The position requires the ability to commute by car, public transportation or other means of transportation because travel to the office is required at least occasionally and dependent upon the position, every scheduled workday.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position

Quick apply

Refine Your Search

leader loan originations/ us mortgage jobs in india

Team Leader - Loan Originations/ US Mortgage

US Mortgage

TL- US Residential Mortgage live Underwriting

Mortgage Loan Processor (Bilingual English & Bengali)

Credit Risk FID Secured Lending, Associate, Firm Risk Management

Team Leader, Trustee Operations

Software Engineering Manager - API Mortgage

Strategic Analytics - Vice President

Lead, Mortgage Data Operations

Team Leader Human In the Loop Operations

Analyst CMBS

Analyst, Processing

Assistant Manager

Customer Success Manager-Mortgage

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