Indore Madhya Pradesh Assistant engineer – service – indore Jobs – 3 Open Jobs Today

Assistant Engineer – Service – Indore
Texmo Industries —Indore, Madhya Pradesh
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- ₹25,000 - ₹50,000 a month
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Adlerqa Technologies Pvt Ltd —Indore, Madhya Pradesh
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Assistant Engineer – Service – Indore

Texmo Industries
Indore, Madhya Pradesh

Apply Now

Job details

Benefits

Paid holidays
Health insurance
Life insurance

Qualifications

Mechanical engineering
Buffer (application)
Mechanical Engineering
Diploma in Mechanical Engineering
Electrical Engineering
Diploma
Communication skills

Full job description

Job Description

As a field senior service engineer, he is responsible for ensuring customer satisfaction and operational efficiency within his territory. This includes providing appropriate solutions to customers, managing stakeholders according to our established processes, and submitting reports to the company on time.

Responsibilities

Schedules objective based service tours for Min 15 days as per norms and timely reporting to concerned Area engineer.
Visit and Reporting to branch once in fortnightly for 2 days.
Direct visit and manage authorized service outlets in the area in all aspects to achieve the desired repair delivery time (2 days) ensuring consistent quality, cost effective and flexible service on weekly basis
Responds and resolves direct customer complaints on time by direct visiting to field and provide the solution in 2 days.
Verifies field performance of our products along with competitors' and highlighting field feedback / deviations including benchmarking features and mechanics' suggestions for continuous product up gradations.
Appoints and standardize authorized service outlets as per annual service plan.
Facilitates dealers with service backup for providing speedy service delivery to customers.
Monitors spares stock at dealer shop / ASC for fast moving items against fixed reorder levels during regular weekly visits
Creates awareness among dealers and shop mechanics on new products, component changes and corresponding service guidelines
Lodges product failures along with failed components for fixing their root causes and further corrective action
Processes warranty bills for payment as per the norms and procedures including spares replacements on FOC
Reports all kind of service reports to H.O including unresolved warranty / spares issues and burning product complaints
Participates in dealer meets, mechanics meets, customer meets and promotional programs like exhibitions, melas, van campaigns etc. organized by branches
Monitors spares buffer stock at branch against stock norms and making liquidation initiatives for ageing spares
Conducts field training programs to ASC/dealer/area mechanics and service or maintenance camps as per service plan
Takes up additional tasks as and when assigned by branch and service team at H.O (customer survey, competitor study, ground water level data collection etc.,)

Requirements

Diploma in Mechanical Engineering and Electrical Engineering or a related field.
Minimum of 3-5 years of experience in customer handling or relevant field.
Service engineers’ trainee needs not required any experience.
Excellent problem-solving and decision-making skills, with a proactive and analytical approach to addressing challenges.
Effective communication skills, both written and verbal, with the ability to convey technical information to diverse audiences.
Strong commitment to workplace safety, with a thorough understanding of safety protocols and regulations.
Ability to work collaboratively with cross-functional teams and foster a positive and productive work environment.

Training & Progression

Benefits

Remote Working

Medical Insurance

Life Insurance

Mental Well-being

Family Support and Care

Uniform

Paid Holiday

Learning Environment

Subsidised Healthy Meals

Work-Life Balance

Annual Health Check-ups

Teamwork

Safety and Working for the Community

Open and Transparent Culture

Application Process

Apply Now

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