Kaushambi Ghaziabad Uttar Pradesh Desk agent Jobs – 22 Open Jobs Today

Customer Support Manager
BookLeaf Publishing —Delhi, Delhi
- ₹20,000 - ₹40,000 a month
- Full-time
- English
- Analysis skills
- Bachelor's degree
- Paid sick time
Quick apply
Front Desk Executive
Hotel Grand Godwin —Delhi, Delhi
- ₹24,000 - ₹28,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
Senior Administrator - English, Arabic, Microsoft Windows
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Spanish
- English
- Windows
5h
Front Desk Receptionist
Edistone Real Estate Private Limited —Ghaziabad, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
- Cell phone reimbursement
- Paid sick time
Quick apply
6d
Service Desk Engineer- AI First
3CLogic —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Master's degree
- SQL
- Health insurance
- Work from home
Quick apply
SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Spanish
- English
- Windows
11h
Air Ticket Group Booking Expert
Farehawker —Delhi, Delhi
- ₹20,000 - ₹40,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
Travel Reservation Executive
RN TOURS AND TRAVELS PVT LTD —Delhi, Delhi
- From ₹30,000 a month
- Full-time
- Hospitality
- English
- Microsoft Office
- Paid time off
Quick apply
4d
Quality & Performance Analyst
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
Executive – FCD (Admin & Accounts Support)
CRA REALTORS PVT LIMITED —Noida, Uttar Pradesh
- ₹15,000 - ₹17,000 a month
- Email
- English
- Bachelor's degree
- Travel
- Paid time off
- Flexible schedule
Quick apply
4d
Track Lead - Program & Project Management
HCLTech —Noida, Uttar Pradesh
- Azure
- Computer Science
- PMP
5h
MICE Product & Contracting - Delhi/ Mumbai
Kuoni Tumlare —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
Travel Coordinator -Corporate
General Energy Management Systems —Noida, Uttar Pradesh
- Up to ₹3,50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Butler Service Desk Manager
Marriott International, Inc —Delhi, Delhi
- Full-time
- No experience needed
- 12th Pass
- Recruiting
9h
Reservations Manager
Marriott International, Inc —Delhi, Delhi
- Full-time
- Sales
- No experience needed
- 12th Pass
7d
Quality & Performance Analyst-Service Desk
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
Customer Relation Specialist
go4WorldBusiness.com —Delhi, Delhi
- Weekend availability
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Travel Consultant
Farehawker —Delhi, Delhi
- ₹20,000 - ₹40,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
Service Command Analyst
Navan —Delhi, Delhi
- AI
- Communication skills
Quick apply
System Engineer- RMM
ProVal Technologies —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Bachelor's degree
- Scripting
Quick apply

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Customer Support Manager

BookLeaf Publishing -
Delhi, Delhi

Quick apply

Job details

Full-time
₹20,000 - ₹40,000 a month

Benefits

Paid sick time

Qualifications

English
Analysis skills
Bachelor's degree
Zendesk
Customer relationship management
Relationship management
Customer support
Leadership
Communication skills

Full job description

Position Title: Customer Support Manager
Location: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi 110055

About BookLeaf Publishing
BookLeaf Publishing is one of the fastest-growing publishing platforms, working with authors to help them publish, distribute, and promote their books globally. Our goal is to offer a smooth, transparent, and professional publishing experience. We value creativity, commitment, and a strong customer-first mindset.

Role Overview
The Customer Support Manager will be responsible for managing the entire customer support operations, ensuring authors receive timely, supportive, and accurate assistance. This role requires someone who can lead a team, improve operational efficiency, and ensure every author interaction reflects the company’s values and service standards.

Key Responsibilities

Lead and supervise the customer support team to meet service quality and response time expectations.
Monitor, track, and report on support metrics including ticket volume, resolution time, CSAT, and feedback trends.
Develop and implement workflows, SOPs, and communication standards to ensure consistent and high-quality responses.
Handle escalated cases, sensitive communication, or high-priority clients professionally and promptly.
Train, coach, and mentor support agents to improve communication, product knowledge, and performance.
Review recurring customer issues and collaborate with publishing, technical, and operations teams to resolve process gaps.
Manage and maintain support documentation including FAQs, guides, templates, and knowledge-base content.
Ensure CRM, ticketing, and communication tools are effectively utilized and updated.
Conduct regular team meetings, performance reviews, and quality checks to maintain service excellence.
Identify and drive continuous improvement initiatives to enhance the overall author experience.

Required Skills and Qualifications

Bachelor’s degree in any discipline.
3–4 years of experience in customer support or service roles.
Minimum 2 years of experience in a supervisory or managerial role.
Strong written and verbal communication skills.
Ability to handle pressure, manage escalations, and make decisions independently.
Experience using customer support tools or CRMs such as Freshdesk, HubSpot, Zendesk, or Zoho Desk.
Strong organizational, analytical, and leadership skills.

Preferred Experience

Experience in publishing, education, creative industries, or SaaS environments.
Exposure to process improvement, automation tools, or customer experience strategy.

Key Competencies

Customer-first approach
Problem-solving mindset
Team leadership
Empathy and patience
Time management
Attention to detail
Process-oriented thinking

How to Apply

Interested candidates are invited to submit their CV and a brief cover letter describing their experience and suitability for the role on [email protected]

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

Paid sick time

Application Question(s):

Do you have your own laptop as we don't provide laptop to employee?

Experience:

Leadership: 2 years (Required)
Customer relationship management: 3 years (Required)

Language:

English (Required)

Work Location: In person

Quick apply

Refine Your Search

desk agent jobs in kaushambi ghaziabad uttar pradesh

Customer Support Manager

Front Desk Executive

Senior Administrator - English, Arabic, Microsoft Windows

Front Desk Receptionist

Service Desk Engineer- AI First

SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Air Ticket Group Booking Expert

Travel Reservation Executive

Quality & Performance Analyst

Executive – FCD (Admin & Accounts Support)

Track Lead - Program & Project Management

MICE Product & Contracting - Delhi/ Mumbai

Travel Coordinator -Corporate

Butler Service Desk Manager

Reservations Manager

Quality & Performance Analyst-Service Desk

Customer Relation Specialist

Travel Consultant

Service Command Analyst

System Engineer- RMM

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