Khar Danda Mumbai Maharashtra Customer care executive Jobs – 521 Open Jobs Today

E-commerce – Operations Support Executive
SSIZ International —Santacruz West, Mumbai, Maharashtra
- From ₹25,000 a month
- Full-time
- Microsoft Excel
- Inventory management
- Analysis skills
- Health insurance
Quick apply
2h
Customer Service Executive cum Receiptionist
SSIZ International —Santacruz West, Mumbai, Maharashtra
- From ₹25,000 a month
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Health insurance
Quick apply
7d
Customer Care Executive
Inventiway Solutions —Mumbai, Maharashtra
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
1d
EXECUTIVE ASSISTANT TO FOUNDER & CEO
Dyna Energy Solutions LLP —Andheri East, Mumbai, Maharashtra
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Cell phone reimbursement
- Paid sick time
Quick apply
17h
Customer Support & Inside Sales Team Lead
Altruist Fostering Services —Mumbai District, Maharashtra
- Up to ₹12,00,000 a year
- Full-time
- Sales
- Salesforce
- Business development
Quick apply
8d
Customer Support Agent
Anand Agencies —Andheri East, Mumbai, Maharashtra
- ₹19,500 - ₹22,149 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Health insurance
Quick apply
10d
Junior HR Executive
coto —Andheri East, Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Recruiting
Quick apply
1d
Customer Support Executive | Domestic
Teleperformance —Mumbai, Maharashtra
- Full-time
- Remote
- Work from home
Customer Support Executive | International Chat
Teleperformance —Mumbai, Maharashtra
- Remote
- Work from home
Rotational shift ( Data Entry customer support ) excel knowledge must
Titan Eye+ —Andheri East, Mumbai, Maharashtra
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
1d
Senior Customer Support Executive
WOSTER INFOTECH PRIVATE LIMITED —Mumbai District, Maharashtra
- ₹34,725.24 - ₹45,347.74 a month
- Full-time
- Customer service
- English
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Customer Care Executive
MCM BPO PVT LTD —Santacruz, Mumbai, Maharashtra
- ₹9,866.04 - ₹27,935.40 a month
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Admissions & Student Support Executive - internal hiring
Quantean —Andheri, Mumbai, Maharashtra
- ₹25,000 - ₹45,000 a month
- Full-time
- Sales
- Customer service
- English
- Health insurance
Quick apply
1d
Jr Customer Support Executive- Andheri
Pink Sky HR Services —Andheri East, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- CRM software
- English
- Master's degree
Quick apply
Head Operations - Property Management Services (PMS)
Crest Property Solutions —Lower Parel, Mumbai, Maharashtra
- ₹2,90,000 a month
- Full-time
- Hospitality
- Master's degree
- Analysis skills
Front Desk Coordinator – Premium Dental Clinic
BHARATI PRAKASH BHAYANI —Lower Parel, Mumbai, Maharashtra
- ₹75,000 - ₹1,00,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
Quick apply
8d
Management Executive To Chairman
Asian Heart Institute —Mumbai, Maharashtra
- ₹12,00,000 - ₹25,00,000 a year
- Full-time
- Master's degree
- MBA
- Communication skills
Quick apply
Business Development – US Healthcare
Appex Innovation —Wadala, Mumbai, Maharashtra
- ₹4,00,000 - ₹5,50,000 a month
- Full-time
- CRM software
- Salesforce
- Business development
- Health insurance
Quick apply
Client Support Associate
Grexa AI Private Limited —Vashi, Navi Mumbai, Maharashtra
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- CRM software
- Software troubleshooting
- English
- Paid time off
- Paid sick time
Quick apply
Customer Support Executive - NBFC
The Right Hiring —Kandivali West, Mumbai, Maharashtra
- ₹15,000 - ₹30,000 a month
- Full-time
- Customer service
- Computer literacy
- English
Quick apply
1d

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E-commerce – Operations Support Executive

SSIZ International -
Santacruz West, Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
From ₹25,000 a month
2 hours ago

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Excel
Order management system
Inventory management
Logistics
Warehouse management system
Shopify
E-Commerce
Dispatching
Analysis skills
Shipping & receiving
Bachelor's degree
COUNT function
SUMIF function
Pivot tables
Communication skills
Order fulfilment

Full job description

Name of Company: SSIZ International Pvt. Ltd.

Job Title: E-commerce – Operations Support Executive

Industry Type: Beauty & Personal Care

Department: E-commerce – Operations

Reporting To: E-commerce – Operations Manager

Experience: 06 months to 3 years

Location: Santacruz (W), Mumbai

Employment Type: Full-Time

----------------------------------------------------------------------------------------------

About the Role:

We are looking for a detail-oriented and proactive Operations Support Executive to support the day-to-day operations of our growing e-commerce business. The candidate will be responsible for order processing, marketplace operations, inventory coordination, returns & cancellations, product listings, MIS reporting, and coordination with logistics, warehouse, customer service, and internal teams. The ideal candidate should be comfortable working with e-commerce platforms such as Amazon, Flipkart, Myntra, Shopify and other marketplaces, and should have strong Excel/Google Sheets skills.

----------------------------------------------------------------------------------------------

Key Responsibilities:

1. Order & E-commerce Operations-

 Monitor and process daily orders across marketplaces and D2C website.

 Ensure orders are processed, packed and dispatched within defined timelines.

 Track order status, delayed orders, cancellations and failed deliveries.

 Coordinate with warehouse and logistics partners for smooth order fulfilment.

 Monitor shipment tracking and resolve operational issues.

2. Marketplace Management-

 Manage day-to-day operational activities on Amazon, Flipkart and other marketplaces.

 Monitor Seller Central / marketplace dashboards for orders, inventory, returns, cancellations and account-related issues.

 Ensure product listings are active and operational.

 Coordinate with marketplace teams for operational queries and escalations.

 Monitor marketplace performance and identify operational gaps.

3. Shopify / D2C Operations-

 Monitor orders received through the company website.

 Ensure inventory, pricing and product information is updated.

 Coordinate with the warehouse for timely fulfilment of website orders.

 Monitor website orders, cancellations, refunds and returns.

 Support basic operational activities on Shopify.

4. Inventory Coordination-

 Monitor stock availability across warehouses and sales channels.

 Maintain daily/weekly inventory reports.

 Identify low-stock and out-of-stock SKUs.

 Coordinate with warehouse and purchase teams for replenishment.

 Ensure marketplace inventory is updated accurately.

 Track stock discrepancies and assist in reconciliation.

5. Returns, Refunds & RTO-

 Monitor customer returns, replacements and refund cases.

 Track RTO (Return to Origin) shipments.

 Coordinate with logistics and warehouse teams for returned products.

 Maintain return and RTO MIS.

 Identify recurring return/RTO reasons and highlight issues to management.

6. MIS & Reporting-

 Prepare daily, weekly and monthly operational reports.

 Maintain reports for: Orders, Sales, Inventory, Returns, RTO, Cancellations, Dispatches, Marketplace performance

 Analyse operational data and highlight discrepancies or unusual trends.

 Maintain accurate records in Excel/Google Sheets.

7. Coordination & Support-

 Coordinate with: Warehouse, Logistics partners, Customer service, Finance, Purchase, Sales & Marketing, Marketplace account managers.

 Follow up on pending operational issues and ensure timely closure.

 Escalate critical issues to the reporting manager.

8. Product Listing Support-

 Assist in creating and updating product listings.

 Check product titles, descriptions, images, specifications, prices and attributes.

 Coordinate with the content/marketing team for listing updates.

 Ensure product information is consistent across sales channels.

------------------------------------------------------------------------------------------

Key Performance Indicators (KPIs):

The candidate will be evaluated on:

 Order processing accuracy

 On-time dispatch %

 Order cancellation %

 RTO %

 Return processing turnaround time

 Inventory accuracy

 Marketplace operational health

 Listing accuracy

 MIS/reporting accuracy

 Issue resolution turnaround time

 Coordination and follow-up efficiency

----------------------------------------------------------------------------------------------

Required Skills:

 Good knowledge of e-commerce operations

 Experience with marketplaces such as Amazon, Flipkart, Myntra, Meesho or similar

 Working knowledge of Shopify or other D2C platforms

 Strong MS Excel / Google Sheets skills

 Good communication and coordination skills

 Strong attention to detail

 Ability to manage multiple tasks simultaneously

 Good follow-up and problem-solving skills

 Ability to work with large volumes of orders/data

--------------------------------------------------------------------------------------------

Excel Skills Preferred:

 VLOOKUP / XLOOKUP

 Pivot Tables

 SUMIF / COUNTIF

 Filters & sorting

 Basic data analysis

 MIS preparation

----------------------------------------------------------------------------------------------

Qualification & Experience:

Education: Graduate in any discipline.

Experience: 1–3 years in e-commerce operations, marketplace operations, order management, supply chain or a related role.

Freshers with strong Excel skills and relevant e-commerce knowledge may also be considered.

----------------------------------------------------------------------------------------------

Preferred Candidate Profile:

 Hands-on and execution-oriented

 Highly organised and systematic

 Strong ownership and accountability

 Good analytical ability

 Comfortable working with Excel and online dashboards

 Fast learner with a problem-solving mindset

 Able to work under deadlines

 Strong coordination and follow-up skills

----------------------------------------------------------------------------------------------

Pay: From ₹25,000.00 per month

Benefits:

Health insurance
Provident Fund

Ability to commute/relocate:

Santacruz West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

What is your Current Take Home Salary?
What is your Exepected Take Home Salary?
If selected, how soon you can join?
Freshers can also apply!!

Candidates with a strong understanding / background in E-commerce and good knowledge of MS Excel are encouraged to apply.

(YES / NO)

Have you worked on marketplaces such as Amazon, Flipkart, Myntra, Meesho, or similar platforms?

(YES / NO)

Do you have working experience with Shopify or any other D2C e-commerce platform?

(YES / NO)

Do you have strong knowledge of MS Excel / Google Sheets, including VLOOKUP / XLOOKUP, Pivot Tables, SUMIF / COUNTIF, and MIS reporting?

(YES / NO)

Do you have hands-on experience managing e-commerce orders, inventory, returns / RTO, cancellations, and coordination with warehouse / logistics teams?

(YES / NO)

Do you have hands-on experience in E-commerce Operations / Marketplace Operations?

(YES / NO)

Education:

Bachelor's (Required)

Experience:

3year: 1 year (Required)

Location:

Santacruz West, Mumbai, Maharashtra (Required)

Shift availability:

Day Shift (Required)

Work Location: In person

Quick apply

Refine Your Search

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