Kharar, Punjab Inbound customer service representative Jobs – 7 Open Jobs Today

Customer Service Representative (CSR)
Biorev LLC —Mohali, Punjab
- ₹30,000 - ₹50,000 a month
- Full-time
- CRM software
- Customer service
- English
- Paid time off
- Paid sick time
Quick apply
Inbound Customer Service Representative
Udyora Careers Consultancy —Chandigarh District, Chandigarh
- ₹18,000 - ₹20,000 a month
- Full-time
- CRM software
- Customer service
- 12th Pass
- Health insurance
- Life insurance
Quick apply
2d
Customer Service Representative
XL77 Infrastructure LLP, Gurugram —Mohali, Punjab
- ₹25,000 - ₹40,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Health insurance
- Flexible schedule
Quick apply
Sales Representative
henceforth solutions —Mohali, Punjab
- From ₹10,000 a month
- Full-time
- CRM software
- Sales
- English
Quick apply
6d
Sales Representative
AMPLIFYING CARE TEAM PRIVATE LIMITED —Zirakpur, Punjab
- ₹25,000 - ₹35,000 a month
- Email
- Sales
- Customer service
- Bachelor's degree
Quick apply
Demand Generation Specialist ( Enterprise Solutions)
RChilli —Mohali, Punjab
- Full-time
- CRM software
- Oracle
- Salesforce
Quick apply
Telesales executive
Acute Professional Networks LLP —Mohali, Punjab
- ₹15,000.45 - ₹22,519.70 a month
- Full-time
- CRM software
- English
- Microsoft Office
Quick apply
12d

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Customer Service Representative (CSR)

Biorev LLC -
Mohali, Punjab

Quick apply

Job details

Permanent | Full-time
₹30,000 - ₹50,000 a month

Benefits

Leave encashment
Paid time off
Paid sick time

Qualifications

CRM software
Customer service
International voice process
English
Bachelor's degree
HVAC
HVAC design
Computer skills
Outbound voice
Business requirements
Communication skills

Full job description

Customer Service Representative (Inbound & Outbound Voice Process) - HVAC | In-office (Mohali Sector - 67)

Position Summary

We are seeking a Customer Service Representative – Inbound & Outbound (HVAC Process) to handle all inbound and outbound customer calls related to HVAC services across different regions of the United States. The role involves managing paid and organic inbound calls, booking HVAC jobs, making outbound calls to customers, providing information, scheduling appointments, promoting and selling membership plans and ensuring accurate data capture, coordinating technician dispatch while ensuring a high standard of customer experience and conversion efficiency. You will be required to handle outbound and inbound calls as per business requirements.

This role requires strong communication skills, ownership of outcomes, and adherence to defined processes and quality benchmarks.

The ideal candidate must be confident in English and comfortable handling US customers over calls.

Location: Mohali Sector-67, India

Shift: Rotational Night Shift (9:30 hours shift)

Working Days: 5 Days Working (as per Roster)

Company: One Hour Heating & Air Conditioning of Frisco

Website : www.onehourairfrisco.com

(US-based HVAC services company serving residential customers)

Key Responsibilities

Inbound Call Management

Handle all inbound HVAC-related calls, including:
Paid marketing calls
Organic/free inbound calls
Service inquiries related to repair, maintenance, installation, and follow-ups
Understand customer requirements and provide accurate information as per SOPs.

Job Booking & Conversion Ownership

Book HVAC service jobs on all eligible inbound calls.
Maintain maximum possible conversion, with an expectation of near 100% booking on qualified calls, except when:
Customer does not meet predefined eligibility criteria
Service is unavailable in the customer’s location
Pricing or operational constraints apply
Accurately capture customer details, service needs, and appointment preferences.
Outbound Cold Calling (Appointment Setting)
Make outbound cold calls to:
Set service appointments
Generate new sales opportunities
Follow call scripts while adapting naturally
Maintain call volume and discipline

Dispatch & Technician Coordination

Coordinate with technicians and dispatch teams to assign and schedule jobs efficiently.
Share complete and accurate job details to ensure seamless field execution.
Handle appointment confirmations, reschedules, and updates as required.

Customer Experience & Communication

Deliver a professional, empathetic, and confident customer experience on every call.
Address objections, concerns, and queries effectively to support booking outcomes.
Clearly communicate service expectations, timelines, and next steps.

System Updates & Documentation

Update CRM and internal systems with accurate call notes, booking status, and customer information.
Ensure data accuracy for reporting, billing, and quality audits.
Follow defined call scripts, HVAC guidelines, and compliance standards.

Quality, Performance & Compliance

Meet defined conversion targets, quality scores, and attendance benchmarks.
Participate in call audits, coaching sessions, and performance reviews.
Implement feedback to continuously improve call handling and booking efficiency.

Training & Team Collaboration

Attend regular training sessions, refreshers, and process updates.
Coordinate with QA, operations, dispatch, and leadership teams.
Adapt to process changes, campaign updates, and client requirements.

Eligibility Criteria

Graduate or equivalent qualification (preferred).
Excellent spoken English communication skills (US accent neutral preferred).
Willingness to work in rotational US shifts.

Required Skills & Competencies

Strong communication, listening, and customer engagement skills.
Persuasion and objection-handling abilities.
Problem-solving mindset with attention to detail.
Comfortable working with conversion-driven KPIs.
Basic computer proficiency and familiarity with CRM tools.
Prior experience in HVAC, home services, or US inbound processes is an added advantage.

Work Schedule & Shift Details

Working Days: 5 days a week
Shift Type: Rotational shifts
Shift Duration: 9:30hours per shift
Process: US HVAC – Inbound & Outbound Calling

Performance Expectations

High conversion and booking accuracy.
Strong adherence to quality, compliance, and attendance.
Ownership of end-to-end inbound call outcomes.
Consistent improvement through feedback and coaching.

Interested?

Apply Here :

https://forms.gle/ZcPdkuNLo4BLDezP9

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Leave encashment
Paid sick time
Paid time off

Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

International voice process: 1 year (Preferred)
Outbound voice: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language:

English (Preferred)

Location:

Mohali, Punjab (Preferred)

Shift availability:

Night Shift (Preferred)

Work Location: In person

Quick apply

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inbound customer service representative jobs in kharar, punjab

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